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| Home>Insurance>Personal Leisure>Peace of Mind Purchase Protection Plan |
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| With Peace of Mind Purchase Protection Plan ("this Plan"), whenever you purchase with your credit cards for your precious items, such as a piece of fashionable clothing or a birthday gift for your beloved family member, they will be well-protected against any accidental damage or even loss by theft. |
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For enquiries, call the Insurance Hotline at (852) 2860 0188. |
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Visit your nearest Citibank branch. |
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- Worldwide purchase protection which minimizes the loss due to any accidental damage, theft, burglary, robbery or hold-up.
- Monthly cash allowance and refund of premium for disability to work due to an accidental injury.
- Protection against the financial loss due to unauthorized use of credit card.
- Protection against the financial loss due to any accidental loss of money, including your cash, cheques or traveller's cheques.
- Enjoy up to 30% off no claim premium discount.
- Available to Citibank customers who aged between 18 and 65.
Please refer to Premium and Coverage for more details. |
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Monthly Premium per Insured Person |
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HK$148 |
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| No Claim Premium Discount |
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Number of Claim-free Year(s) |
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Premium Discount |
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Monthly Premium per Insured Person after Discount |
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1 years |
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10% |
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HK$133.20 |
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2 years |
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20% |
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HK$118.40 |
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3 years or more |
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30% |
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HK$103.60 |
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Coverage |
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Maximum benefit per event per insured person |
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1. Worldwide Purchase Protection1
Every time you purchase with your credit card, you will be protected against any loss due to accidental damage, theft2 burglary, robbery or hold-up for such purchased item. This worldwide cover provides protection up to 60 days from the date of purchase. |
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HK$7,000
(for property purchased with Citibank credit card or Diners card)
HK$5,000
(for property purchased with other credit cards) |
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2. Monthly Income Protection3
If the insured person is unable to work as a result of an accidental injury occurred within 12 months, this Plan will provide a monthly cash allowance and refund the premium during the disablement until the insured person is resumed to work. |
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HK$5,000 per month
(up to 6 months per accident) |
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3. Unauthorized Use of Credit Card (including Online Purchase)
You are protected against the financial loss due to the unauthorized use of credit card. It is extended to cover any unauthorized online purchase with your credit cards. |
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HK$5,000 |
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4. Loss of Personal Money4
You are protected against any accidental loss of money, including your cash, cheques or traveller's cheques. |
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HK$1,000
(up to HK$3,000 per policy year) |
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Your protection is one click away. You can now apply for the coverage online with instant approval.
For enquiry, please contact Insurance Hotline at (852) 2860 0188. |
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It is simple to submit a request for claims. Please call the hotline listed below during the office hours and prepare related information. Your request will be processed immediately.
Zurich Insurance Claims Hotline: (852) 2903 9388
Office Hours:
Monday - Friday: 9AM - 5:30PM |
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| "Peace of Mind Purchase Protection Plan" FAQ |
| PRODUCT INFORMATION |
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No. Peace of Mind Purchase Protection Plan provides the insured person with 24-hour worldwide Personal Accident Cover without any restriction on time and location. |
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Yes. The Peace of Mind Purchase Protection Plan is applicable to person who is aged between 18 and 65 for application. |
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"Valuables" mean jewelry, items of gold, silver or other precious metals, watches, photographic equipment, video and audio equipment, binoculars, works of art, curios, furs and musical instruments. |
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"Electronic equipments" mean any electronic processing equipment such as notebook/portable computer/tablet computer, portable/mobile phone, iPhone, iPad, iPod, PDA, portable audio & video equipment and MP3, etc. |
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| 1. |
currency, cheques, traveler's cheques, securities or negotiable instruments of any kind; |
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mechanically propelled vehicle or marine craft; |
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residential, commercial or industrial premises; |
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business property or property for business purposes; |
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livestock, pets, plants or other living creatures; |
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property not owned by the insured person at the time of loss or damage other than property purchased for the benefit of or as gifts to the insured person's immediate family members; |
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equipment used for sporting purposes while in use; |
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perishable goods, consumable goods or services being items which are capable of being finished up in the normal course of being used; |
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any loss not reported to the local police within 24 hours of discovery; |
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an event covered by a guarantee given in respect of property purchased; |
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faulty or defective design, materials or workmanship; |
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leakage, loss of weight, shrinkage, evaporation or contamination, insect or vermin, wear and tear, rust, mildew or any other gradually operating cause; |
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mechanical or electrical breakdown or derangement; |
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any process of cleaning or drying, repairing, renovation, bleaching, dyeing, restoring or servicing; |
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loss of use or consequential loss of any and every kind; |
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detention, seizure or confiscation by customs or other officials; |
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transit by air, vessels or ships, mail or post, trains or vehicles unless the property insured is carried by the insured person at all times during the course of transit; |
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theft from any unattended vehicle; |
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any loss due to mysterious disappearance; and |
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any theft of (i) electronic equipment and (ii) valuables; unless such loss or damage is caused by fire, lightning or explosion, accidental breakage, burglary, robbery or hold-up involving force and violence; |
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the first HK$250 for each and every loss due to theft, burglary, robbery and hold-up; and |
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10% of the original purchase price or HK$250, whichever is higher, for each and every loss due to reasons other than theft, burglary, robbery and hold-up. |
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Sorry, pets are defined as an excluded item in Purchase Protection. |
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any pre-existing condition; |
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any of the insured person's employment that is less than eighteen (18) hours a week; |
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any of the insured person's employment ends within sixty (60) days of the policy inception date; |
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any self-employed persons (other than professionals) or if the insured person works for a relative or no longer at work from inception; and |
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any construction site worker, restaurant or fast food restaurant worker or any container truck or truck driver. |
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any unauthorized use by the insured person's immediate family member; |
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any loss not reported to both the issuing authority/bank and the police within 24 hours of discovery; |
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any liability following breach of the terms and conditions of use set by the issuing authority; |
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any confiscation or detention by customs or other government officials; |
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theft from any unattended vehicle; |
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any loss due to mysterious disappearance; and |
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any loss that has been compensated from other source. |
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any loss not reported to the local police within 24 hours of discovery; |
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in respect of loss of traveler's cheques not immediately reported to the local branch or agent of the issuing authority upon discovery; |
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any shortages due to error, omission, exchange or depreciation in value; |
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any loss due to mysterious disappearance; |
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any confiscation or detention by customs or other officials; |
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theft from any unattended vehicle; |
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any loss due to mysterious disappearance; and |
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the first HK$100 for each and every loss. |
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| CLAIMS INFORMATION |
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To make a claim, please notify Zurich Insurance Company Limited by written notice within 30 days from the occurrence of the incident. Please call Zurich Claims Hotline at +852 2903 9388 between 9:00 am and 5:30 pm from Monday to Friday for enquiry or to obtain a claim form, and send the original copy of all supporting documents together with the completed claim form to Zurich as soon as possible. Required supporting document(s) is / are as follows:
Monthly income protection / Waiver of premium |
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Income proof such as pay slip, tax return or bank statement or employment letter |
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Original leave certificate from a medical practitioner |
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Employer's written confirmation of sick leave for the insured person (claimants) |
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| Purchase protection |
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Customer copy of the credit card sales slip issued for the property insured charged to the insured person's credit card |
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Receipts of the property insured (containing date of purchase and name of the property insured) |
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Police report (which must be made within 24 hours of the discovery) |
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| Loss of personal money |
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Police report (which must be made within 24 hours of the discovery) |
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Copy of notification to the issuing authority in respect of loss of traveler's cheques (which must be made within 24 hours of your discovery of loss) |
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| Unauthorized use of credit card |
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Statements issued by the issuing authority showing the record of unauthorized use of credit card |
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Copy of notification to the issuing authority (which must be made within thirty (30) calendar days of the credit card statement issued by the issuing authority or the date you discover the unauthorized transaction, whichever is earlier) |
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Police report (which must be made within 24 hours of your discovery of the unauthorized use of credit card) |
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In case the property insured is lost as a result of theft, burglary, robbery, or hold up, the insured person shall report to the police within 24 hours from the occurrence of the incident and provide Zurich Insurance Company Limited with evidence which includes police report, the original customer copy of the credit card sale slip and the original receipts of the property insured.
In case the personal money is lost, the insured person shall report to the police within 24 hours from the occurrence of incident and provide Zurich Insurance Company Limited with the police report as evidence.
In case there is an unauthorized use of credit card, the insured person shall report to the police and issuing authority within 24 hours from the occurrence of the incident and provide Zurich Insurance Company Limited with evidence which includes police report, copy of notification to the issuing authority and the statements issued by the issuing card authority showing the record of unauthorized use of credit card.
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No Claim Discount will be calculated once every policy year. Assuming no claim has been made or has arisen for the insured person in the last policy year, the insured person could enjoy 10% no claim discount on the renewal premium in the following policy year, up to a maximum of 30% discount.
In case a claim has been made or has arisen for the insured person in the last policy year, the no claim discount on the renewal premium of the following policy year will be decreased by 10%, subject to a minimum of nil discounts. Assuming the insured person is enjoying a 30% no claim discount; however, a claim has been made or has arisen in this policy year (regardless of total amount of claim and frequency), the no claim discount on the renewal premium will be decreased by 10% in the following policy year in which the insured person could enjoy 20% no claim discount only.
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The term "deductible"/"excess" applies to general insurance; it is usually a fixed amount of money which the insured person must pay before the insurance company will pay the approved claim compensation. The amount of deductible/excess for purchase protection under Peace of Mind Purchase Protection Plan is as follows:
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HK$250 for each and every loss due to theft, burglary, robbery or hold-up; and |
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HK$250 or 10% of the original purchase price, whichever is higher, for each and every loss other than those mentioned in (i) above. |
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| PAYMENT INFORMATION |
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If the insured person stops using Citibank credit card in the future, please notify Zurich Insurance Company Limited in advance to rearrange another credit card to settle the payment in order to ensure the policy is in full force and effect.
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Disclaimer:
Zurich Insurance Company Limited assumes full responsibility for the contents of this FAQ. This FAQ does not constitute any part of the contract. For full terms and conditions of Peace of Mind Purchase Protection Plan, please refer to the policy document itself. In case of any discrepancy, the provisions in the policy document shall prevail. |
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For enquiries, call the Insurance Hotline at (852) 2860 0188. |
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Visit your nearest Citibank branch. |
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| Major exclusions: |
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Exclusions to Section 1 - Purchase Protection
- currency, cheques, traveller's cheques, securities or negotiable instruments of any kind;
- mechanically propelled vehicle or marine craft;
- residential, commercial or industrial premises;
- business property or property for business purposes;
- livestock, pets, plants or other living creatures;
- property not owned by the insured person at the time of loss or damage other than property purchased for the benefit of or as gifts to the insured person's immediate family members;
- equipment used for sporting purposes while in use;
- perishable goods, consumable goods or services being items which are capable of being finished up in the normal course of being used;
- any loss not reported to the local police within 24 hours of discovery;
- an event covered by a guarantee given in respect of property purchased;
- faulty or defective design, materials or workmanship;
- leakage, loss of weight, shrinkage, evaporation or contamination, insect or vermin, wear and tear, rust, mildew or any other gradually operating cause;
- mechanical or electrical breakdown or derangement;
- any process of cleaning or drying, repairing, renovation, bleaching, dyeing, restoring or servicing;
- loss of use or consequential loss of any and every kind;
- detention, seizure or confiscation by customs or other officials;
- transit by air, vessels or ships, mail or post, trains or vehicles unless the property insured is carried by the insured person at all times during the course of transit;
- theft from any unattended vehicle;
- any loss due to mysterious disappearance;
- any theft of (i) electronic equipment and (ii) valuables; unless such loss or damage is caused by fire, lightning or explosion, accidental breakage, burglary, robbery or hold-up involving force and violence;
- the first HK$250 for each and every loss due to theft, burglary, robbery and hold-up; and
- 10% of the original purchase price or HK$250, whichever is higher, for each and every loss due to reasons other than theft, burglary, robbery and hold-up.
Exclusions to Section 2 - Monthly Income Protection
- any pre-existing condition;
- any of the insured person's employment that is less than eighteen (18) hours a week;
- any of the insured person's employment ends within sixty (60) days of the policy inception date;
- any self-employed persons (other than professionals) or if the insured person works for a relative or no longer at work from inception;
- any construction site worker, restaurant or fast food restaurant worker or any container truck or truck driver.
Exclusions to Section 3 - Unauthorized Use of Credit Card (including Online Purchase)
- any unauthorized use by the insured person's immediate family member;
- any loss not reported to both the issuing authority/bank and the police within 24 hours of discovery;
- any liability following breach of the terms and conditions of use set by the issuing authority;
- any confiscation or detention by customs or other government officials;
- theft from any unattended vehicle;
- any loss due to mysterious disappearance; and
- any loss that has been compensated from other source.
Exclusions to Sections 4 - Loss of Personal Money
- any loss not reported to the local police within 24 hours of discovery;
- in respect of loss of traveller's cheques not immediately reported to the local branch or agent of the issuing authority upon discovery;
- any shortages due to error, omission, exchange or depreciation in value;
- any confiscation or detention by customs or other officials;
- theft from any unattended vehicle;
- any loss due to mysterious disappearance; and
- the first HK$100 for each and every loss.
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| General Exclusions (Apply to All Sections): |
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This policy does not cover any claim(s) arising directly or indirectly from:
- an event insured separately elsewhere;
- ionizing radiation or contamination by radioactivity from any unclear fuel or from any nuclear waste from the combustion of nuclear fuel. Solely for the purpose of this exclusion combustion shall include any self-sustaining process of nuclear fission;
- any illegal act by or on behalf of the insured person; and
- any loss, destruction or damage or expenses directly or indirectly occasioned by or through or in consequence of war, invasion, act of foreign enemy, hostilities (whether war is declared or not) or civil war, mutiny, civil commotion assuming the proportions of or amounting to a popular rising, military rising, insurrection, rebellion, revolution, military or usurped power.
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| Still have questions? |
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| Contact the Insurance Hotline at (852) 2860 0188, or visit your nearest Citibank branch. |
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| Insure Yourself with Citibank Online |
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| Handle all your insurance needs with your Citibank Online Account. |
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| Remarks |
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| 1. |
Applicable excess for each and every loss: |
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HK$250 for loss due to theft, burglary, robbery or hold-up; |
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HK$250 or 10% of original purchase price, whichever is higher, for loss other than those mentioned in (i) above. |
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For electronic equipments or valuables (e.g. jewellery, items of gold, silver or other precious metals, watches, photographic equipment, video and audio equipment, binoculars, works of art, curios, furs and musical instruments), any loss or damage caused by theft or mysterious disappearance are not covered. Only if such loss or damage is caused by fire, lightning or explosion, accidental breakage, burglary, robbery or hold-up involving force and violence will be covered. Please refer to policy wordings of this Plan for detailed exclusions and terms and conditions. |
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To qualify for the Monthly Income Protection, the insured person must be unable to work as a result of an accidental injury for a period of 30 consecutive days or more. |
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An excess of HK$100 is applicable for each and every loss. |
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| Disclaimer |
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This page is only a summary and does not constitute any part of the contract. For full terms and conditions of Peace of Mind Purchase Protection Plan ("this Plan"), please refer to the policy document itself. |
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Zurich Insurance Company Limited is the insurance underwriter of this Plan and is solely responsible for all coverage and compensation. |
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Zurich Insurance Company Limited is not a subsidiary or an affiliate of Citibank (Hong Kong) Limited or Citibank, N.A. or Citigroup Inc.. |
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This Plan is distributed by Citibank (Hong Kong) Limited. |
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Citibank (Hong Kong) Limited being registered with the Insurance Agents Registration Board established by the Hong Kong Federation of Insurers, which is acting as an insurance agent for Zurich Insurance Company Limited and its role is limited to introducing this Plan only. Citibank (Hong Kong) Limited shall not be responsible for any matters in relation to this Plan provided. |
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Unless otherwise specified, insurance products are not bank deposits or obligations of, guaranteed or insured by Citibank (Hong Kong) Limited, Citibank, N.A., Citigroup Inc. or any of their affiliates or subsidiaries, or by any local government agency. |
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Zurich Insurance Company Limited reserves the final right of approval of this Plan. |
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Zurich Insurance Company Limited is a company incorporated in Switzerland. |
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In case of any discrepancy between the English and Chinese versions, the English version shall always prevail. |
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