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| Home>Insurance>Personal Leisure>Citibank Travel Insurance Plan |
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| In view of rising medical cost around the world, it’s getting more and more important to have a better medical coverage when you travel. Therefore, Citibank is dedicated to providing you a comprehensive travel insurance plan with excellent medical coverage. From now on, you can enjoy extra peace of mind when you travel around. |
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| Act Now |
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For enquiries, call the Insurance Hotline at (852) 2860 0188. |
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Visit your nearest Citibank branch. |
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- Enhanced medical cover up to HK$1,250,000.
- New coverage including Rental Vehicle Excess Cover up to HK$5,000 under Premier Plan.
- Personal Accident cover up to HK$1,500,000.
- Enjoy 40% premium discount for online enrollment.
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Important note
*The premium must be settled by Citibank VISA Card or MasterCard or Diners Club Cards. |
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| Indiviual Premium |
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Days |
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Premium Rate after 40% discount
Ordinary Plan |
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1-5 |
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HK$113 HK$67.8 |
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6-9 |
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HK$180 HK$108 |
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10-14 |
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HK$220 HK$132 |
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Additional Daily Rate |
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HK$12 HK$7.2 |
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Days |
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Premium Rate after 40% discount
Premier Plan
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1-5 |
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HK$232 HK$139.2 |
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6-9 |
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HK$312 HK$187.2 |
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10-14 |
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HK$408 HK$244.8 |
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Additional Daily Rate |
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HK$24 HK$14.4 |
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| Premium of Family Plan |
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A family could enjoy the above Individual Premium x 2.5.
Example of Premium of Family Plan:
For a couple with 2 children aged at or under 17 purchase an Ordinary Plan for 5 days:
Premium of Family Plan: HK$113 x 2.5 = HK$ 282.5
Premium of Family Plan with 40% promotion discount: HK$282.5 x 60% = HK$169.5 only.
Important note:
The premium must be settled by Citibank VISA Card or MasterCard or Diners Club Cards.
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| Coverage Table |
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| Maximum Benefits (HK$) |
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Ordinary Plan |
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Premier Plan |
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| 1. |
Medical Cover |
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Medical Expenses |
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- Sub-limit for Follow-up Medical Expenses
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- Overseas Travelling Expenses for Seeking Medical Treatment
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Overseas Hospital Daily Cash Benefit |
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- Hospital Confinement or Quarantine Cash Allowance due to Infectious Disease
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HK$300,000 |
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HK$30,000 |
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HK$300 |
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HK$500 per day
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up to HK$2,000 |
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$300 per day
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up to HK$3,000 |
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HK$1,250,000 |
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HK$125,000 |
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HK$300 |
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HK$500 per day and
up to HK$6,000 |
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HK$300 per day and
up to HK$3,000 |
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| 2. |
Global Emergency Assistance Cover |
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Unlimited* |
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| 3. |
Personal Accident Cover |
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Accident on Public Common Carrier or during Robbery1 |
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Other Accidents2 |
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Burns Cover2 |
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HK$750,000 |
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HK$500,000 |
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N/A |
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HK$1,500,000 |
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HK$1,000,000 |
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HK$200,000 |
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HK$10,000 |
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HK$35,000 |
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| 5. |
Loss of Personal Money |
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HK$1,000 |
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HK$3,000 |
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| 6. |
Loss of Travel Documents and/or Travel Tickets |
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HK$3,000 |
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HK$5,000 |
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| 7. |
Loss of Home Contents due to Burglary |
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HK$15,000 |
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HK$25,000 |
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HK$1,000,000 |
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HK$2,000,000 |
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| 9. |
Travel Delay |
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- Travel Delay
(HK$300 per every full 6 hours)
- Extra Hotel Cost due to Travel Delay
- Extra Re-routing Cost due
to Travel Delay
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HK$3,000 |
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HK$2,000 |
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HK$5,000 |
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HK$5,000 |
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HK$2,000 |
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HK$10,000 |
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| 10. |
Baggage Delay / Emergency Purchases (over 6-hours) |
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HK$1,500 |
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HK$5,000 |
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HK$10,000 |
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HK$30,000 |
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HK$10,000 |
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HK$30,000 |
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| 13. |
Compassionate Death Cash |
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HK$10,000 |
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HK$10,000 |
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| 14. |
Rental Vehicle Excess Cover |
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N/A |
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HK$5,000 |
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| * Applicable to emergency evacuation or repatriation service and repatriation of mortal remains. |
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Your protection is one click away. You can now purchase the travel insurance here or through
the Citibank mobile apps with instant approval.
For enquiry, please contact Insurance Hotline at (852) 2860 0188. |
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For iPhone and Android users, you may enjoy the express claim service* from "Zurich HK" mobile app, and complete your claim submission with a few clicks. For details, please visit:
www.zurich.com.hk/Zapp
Alternatively, you may call Zurich Insurance Claims Hotline during the office hours and prepare related information. Your request will be processed by Zurich Insurance Company Ltd immediately.
Zurich Insurance Claims Hotline: (852) 2903 9388
Office Hours:
Monday - Friday: 9:00AM - 5:30PM
*Only applicable to selected claim items |
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| "Citibank Travel Insurance Plan" FAQ |
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“No Age Limit” is applicable to Citibank Travel Insurance Plan. However, please note that for insured person whose age is at or below 17 years and travel independently or over 75 years upon the commencement date of the insured journey, the maximum benefits for the following sections will be in accordance to the maximum benefits as stated under Ordinary Plan in the Table of Benefits and subjected to the terms and conditions under each relevant section:
• Section 1 – Medical Cover
• Section 3 – Personal Accident
• Section 8 – Personal Liability
• Section 11 – Cancellation of Trip
• Section 12 – Curtailment of Trip
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As soon as you have already confirmed your travel route and destination, you should buy one right away. In case the trip is cancelled due to the reasons stated in the policy, the insurance company will pay for your loss. |
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For any serious sickness overseas, you should call Zurich 24-hour Emergency Assistance at 852-2886 3977 immediately. An experienced assistance coordinator who works around the clock with multilingual capability can help by offering you medical referral, or even hospitalization arrangement and medical evacuation. Do remember to obtain all the relevant documents in case of medical claim. |
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You should let us know in advance before departure. However, if you have already commenced your trip, you have to notify us the change immediately in order to ensure the cover but it is still subject to our approval of the insurance company. |
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Any existing or known event/conditions before your successful application will not be covered in respect of Cancellation of Trip or Travel Delay. Personal accident cover starts 3 hours before scheduled departure time. All other covers will start when you depart from Hong Kong immigration office/counter.
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Not necessary. But do remember to get the medical certificates and bills for filing a claim upon return. |
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Unless for follow-up medical expenses incurred in Hong Kong subsequent to the medical expenses incurred overseas, the local medical expenses will not be covered. Actually your condition may get worse during your way back home. You are advised to consult the doctor right away. |
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Sorry! War risk is under general exclusions. We however cover terrorism in many aspects which may not be offered by other insurers. |
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| Act Now |
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For enquiries, call the Insurance Hotline at (852) 2860 0188. |
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Visit your nearest Citibank branch. |
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| Still have questions? |
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| Contact the Insurance Hotline at (852) 2860 0188, or visit your nearest Citibank branch. |
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| Insure Yourself with Citibank Online |
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| Handle all your insurance needs with your Citibank Online Account. |
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| Log on or Sign up Now |
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| Major exclusions: |
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Any event arising from war, injury or illness existing before travelling, injury or illness caused by childbirth, alcoholism or drug addiction, or travel against the advice of medical practitioner or the purpose of obtaining medical treatment.
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| Important Notes: |
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- The total benefits on death or permanent total disablement in an accident will be equal to 100% of the policy limit chosen. For insured(s) aged at 17 years or below or over 65 years, personal accident cover is 50% of the policy limit chosen.
- Extra 50% of coverage on death or disablement on any public common carrier or during robbery is not applicable to persons aged at 17 years or below or over 65 years.
- The maximum benefit for any one accident shall not exceed 300% of each section for a family policy.
- Departure date must be in the next 90 days from the application date.
- No refund of premium is allowed once the policy has been issued.
- No age limit is applicable to Ordinary Plan only. Premier Plan is not applicable to insured aged over 75 years or insured aged at 17 years or below who travels independently.
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| Disclaimers: |
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- The above information is for reference only and does not constitute any part of the contract. For full terms and conditions of Citibank Travel Insurance Plan (“this Plan”), please refer to the policy document itself.
- Zurich Insurance Company Ltd is the insurance underwriter of this Plan and is solely responsible for all approvals, coverage and compensations of this Plan.
- Zurich Insurance Company Ltd is a company incorporated in Switzerland and its principal place of business in Hong Kong is at 24-27/F, One Island East, 18 Westlands Road, Island East, Hong Kong.
- Zurich Insurance Company Ltd is not a subsidiary or an affiliate of Citibank (Hong Kong) Limited or Citibank N.A., or Citigroup Inc.
- Citibank (Hong Kong) Limited being registered with the Insurance Agents Registration Board established by the Hong Kong Federation of Insurers, acts as an appointed insurance agent for Zurich Insurance Company Ltd of this Plan. Citibank (Hong Kong) Limited is limited to introducing and distributing this Plan only and Citibank (Hong Kong) Limited shall not be responsible for any matters in relation to this Plan.
- Unless otherwise specified, insurance products are not bank deposits or obligations of, or guaranteed or insured by Citibank (Hong Kong) Limited. Citibank N.A.,, Citigroup Inc. or any of their affiliates or subsidiaries, or by any local government agency.
- In the event of any discrepancy between the English and Chinese versions, the English version shall prevail.
- Zurich Insurance Company Ltd reserves the final right of approval of this Plan.
- Zurich Insurance Company Ltd is the authorized insurer in Hong Kong and the above information is not intended to solicit business outside Hong Kong.
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