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| Home>Ways to Bank>e-Contact |
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| Discover the ease and efficiency of Citibank's online and mobile communications through our e-Contact services. Safe and secure, these services promise simple and easy access to your account information and transactions. |
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 e-Statement Service-
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| With powerful encryption technology, Citibank e-Statement Service delivers your statement to you in a safe and secure manner. |
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| To find out more about Citibank e-Statement Service |
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Web : www.citibank.com.hk/e-Statement
Phone: 24-Hour Internet Hotline (852) 2860 0380
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- Citi Alerts Service
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| You can benefit from an array of alert services covering our banking, investment and credit card products in SMS and email format. |
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| Benefits |
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- Get current market updates
Receive alerts on price movements of your selected securities, currencies or funds
- Be reminded to renew your Time Deposit and Premium Deposit
Receive maturity alerts on your Time Deposit and payment currency notification for your Premium Deposit
- Stay up-to-date on your credit card account status anytime anywhere
Receive notification SMS on statement balance and minimum payment amount before payment due date each month, receive confirmation SMS upon receipt of your payment
- Be warned of any unusual activities in your credit card accounts
Receive alerts whenever a suspicious transaction is detected
- Be protected by full spectrum security in online funds transfers and bill payments
Receive OAC (Online Authorization Code) via SMS for validating your instruction and transaction
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| Note: |
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Citi Alerts refers to e-Alert Service.
Email providers like Yahoo!, Hotmail, Gmail and others are constantly changing their methods to classify email. We recommend you to add Citibank@kc.ap.citibank.com to your address book or "APPROVED SENDERS" list, otherwise you might have problem receiving important email notifications (on subscription) and other promotional/marketing materials from Citibank. |
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| Terms and Conditions for e-Statement and e-Alert Services
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| List of Alerts |
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| Banking Services |
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- ATM Card Transaction Alert (real-time alert) NEW
- Online Payments and Transfers Alert (real-time alert) NEW
- Debit via Interbank Autopay/Standing Instruction Alert
- Credit via Interbank Autopay Alert
- Account Overdrawn Alert
- Account Balance Alert (Weekly alert on Friday)
- Time Deposit Maturity Alert
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| Investment Services |
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- FX Margin Account Activation Alert
- Order Execution Alert
- FX Margin Credit Monitoring Alert
- FX Leverage Credit Monitoring Alert
- StockAlert
- FundWatch
- Portfolio Alert
- Fund Alert
- PDOL e-Notification
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| Credit Card Services |
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- Credit Card Transaction Alert (real-time alert) NEW
- 90% Credit Limit Reached Alert (real-time alert) NEW
- Statement Notification Alert NEW
- Payment Due Alert
- Payment Posted Alert
- Credit Card Suspicious Transaction Alert
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- Latest Updates
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| Update your email address and mobile number to get updates on Citibank services and products, both online and offline! |
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- Click here to download the form
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| More about Online and Mobile Services: |
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