• To create a User ID, simply click on the "Log on" button from the menu and choose "First time user". Input your Card Number, PIN, Account Number and click "Continue". Then enter your desired User ID and Password. Finally enter your Password again for confirmation.

What is the Card Number?

• For Citibank ATM card Users
  The "Card Number" refers to the 16-digit number printed on the front of your Citibank ATM card.

  For Credit Card Users
  The "Card Number" refers to the 16-digit number printed on the front of your Credit Card plus the 1-digit sequence number, which translates into a 17-digit number. The sequence number is shown at the bottom of the front of your Credit Card as indicated below:

  

  For Diners Club Card Users
  The "Card Number" refers to the 14-digit number printed on the front of your card.

What is the PIN?

• The PIN refers to the 6-digit ATM PIN for your card.

How can I enter my PIN?

• Click on the PIN textbox and a PIN Pad will pop up. Simply use your mouse to enter your PIN and proceed to other inputs by clicking on another textbox.

Can I enter my PIN with my keyboard?

• No, for security reasons, you can only enter PIN using the PIN Pad. The PIN Pad is operated by the mouse and the order of the numbers is set randomly each time. This measure is taken to ensure a better protection of your financial information.

What is the Account Number?

• For Citibank ATM card Users
  More than one account can be linked to your Citibank ATM card. Each account is assigned an individual number. "Account Number" refers to the number of one of those accounts that is linked to your Citibank ATM card.

  For Credit Card Users
  The "Account Number" refers to the 16-digit number printed on the front of your Credit Card.

  For Diners Club Card Users
  The "Account Number" refers to the 14-digit number printed on the front of your Diners Club Card.

Why does my chosen User ID get rejected?

• Your chosen User ID could be rejected for one of the following reasons:
  • 1. Your User ID has been chosen by another user
  • 2. Your User ID has violated the rules of setting up User ID. These include:
    
    • Using any character which is NOT an alphabet, NOT numeric and NOT one of the 3 designated special characters ( . @ _ )
    • Contains your Card Number
    • Has no alphabets
    • Contains no numbers
    • Contains less than 6 characters or more than 50
    • Contains 3 or more consecutive characters (e.g. "aaa101", "user999", "abbb10")
    • Contains 3 or more consecutive sequential characters (e.g. "abc007", "user123", "xx789xx")

Why does my chosen Password get rejected?

• Your chosen Password might be getting rejected for one of the following reasons:
  • 1. Your new Password is the same as your old Password
  • 2. Your Password has violated one of the following rules:
    
    • It contains a character which is NOT an alphabet, NOT numeric and NOT one of the designated special characters ( - _ * & . : $ ! # / + = )
    • It contains a leading or trailing blank
    • It contains your Card Number
    • Your password is the same as your User ID
    • It does not contain an alphabet
    • It does not contain any numbers
    • Is made up of less than 6 characters or more than 50
    • Your password contains 3 or more consecutive identical characters (e.g. "aaa101", "pwd999", "abbb10")
    • Your Password contains 3 or more consecutive sequential characters (e.g. "abc007", "pwd123", "xx789xx")

Can I still create a User ID if I have forgotten the account number of my Citibank ATM card?

• No. You must enter the account number on your Citibank ATM card in order to create a User ID. However you can call our 24-Hour Internet Hotline at (852) 2860 0380 to inquire about the account number or refer to your bank statement.

I have forgotten my ATM PIN, what shall I do?

• You can call our 24-Hour Internet Hotline at (852) 2860 0380 or visit one of our branches and request our Personal Banker to help reset your ATM PIN for you.