At Citibank, we are commited to providing you with superior banking products and services that meet your financial needs. We welcome your feedback so we can make continuous improvement to better serve your needs.
We will respond within 7 days upon receipt of your suggestion or complaint. Notification will be provided in case we need more time to look into the matter, and we will make our best efforts to resolve it within 30 days. If, despite our efforts you are still not completely satisfied with our handling of your case, you have the right to refer the matter to the Hong Kong Monetary Authority (HKMA) (Address: 55/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong). For monetary dispute, you may refer your case to the Financial Dispute Resolution Centre (FDRC) (Address: Unit 3701-4, 37/F, Sunlight Tower, 248 Queen's Road East, Wan Chai).
(This is for enquiry only. Please use Citigold Online or Citibank Online for transaction-related services.)