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Forgot User ID / Password


If you have forgotten User ID / Password, please reset them with below steps.




First Time User


If you have already got User ID/ Password for Citibank Online desktop version, you can login Citi Mobile App with the same User ID/Password.


For first time user of Citibank online services, you have to set up your User ID/Password at www.citibank.com.hk via desktop/laptop computer by just a few clicks:


1. Visit www.citibank.com.hk via desktop/laptop computer

2. Click "Sign On"

3. Choose "First time user"

4. Enter information* required to create online User ID & password

*For credit card only clients, you can create your online User ID & password with your credit card and date of birth.


For assistance, please contact our 24-hour CitiPhone Banking at (852) 2860 0333