CARD & FUNCTIONS ACTIVATION GUIDE

Card security.

Activation on demand.

Card security. Activation on demand.

Simply Activation of:

  • Debit and ATM Cards
  • Overseas ATM Cash Withdrawal Service and other card functions
Card Activation

All Debit and ATM Cards sent by mail will be in a de-activated (blocked) status. As part of this safeguard, any transactions attempted on a de-activated card will be declined. The activation of your card is immediate via Citi Mobile App / Citibank Online / ATM / branch, and you will receive a confirmation SMS from us.

Please refer to the instructions below to activate your Debit/ATM Card.

Channel Activate

Citi Mobile App "Citibank HK"

Download "Citibank HK" mobile app from App Store or Google Play

citi_mobile
app store
google play

Step 1: Open the App and Sign on

Step 2: Select -> “Activate ATM / Debit Card”

Step 2: Select -> “Activate ATM / Debit Card”

Step 3: Follow the 3-step instructions to complete the card activation

Citibank Online

Step 1: Log on to www.citibank.com.hk

Step 2: Select "My Profile" -> “Manage ATM / Debit / Credit Card” -> “Activate ATM / Debit / Credit Card”

Step 3: Follow the 3-step instructions to complete the card activation

Any Citibank ATM in Hong Kong

Step 1: Insert your card

Step 2: Enter your existing 6 digits ATM PIN number

Citibank Branch

Please visit any of our branches to activate your ATM/Debit card.

Click here to locate our branches.

Online Purchase & Contactless Payment

Your Debit Card can be used to make online purchases and contactless payment transactions.

You can simply turn on the online purchase / contactless payment function and adjust your Local ATM cash withdrawal / Point-of-sale / online purchase limit. After the activation or revision, you will receive a confirmation SMS from us.


Citi Mobile® App


Citibank Online

Overseas Usage

Before travelling aboard, you need to activate the overseas ATM cash withdrawal service by setting a daily withdrawal limit and an effective period on your Debit and ATM card in advance if you wish to withdraw cash from overseas ATMs. And please re-activate this service on your new card, even if it is currently activated on your existing card if any.

Click here for instructions on how to activate.

FAQs

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We are delighted to introduce Mastercard as our new Debit Card scheme provider, as part of our efforts to bring enhanced services and greater privileges to all Citibank clients. Starting from July 2018, all our Debit and ATM cards will be issued on the Mastercard network. The new Citi Debit Mastercard brings you the extra convenience of Point-of-Sale purchases, online and contactless payments debited directly from your bank account, as well as ATM cash withdrawals. You will also enjoy benefits such as dining, shopping and travel privileges with your new Debit Card. You will receive a notification letter with details on the upcoming card replacement exercise before a new card is mailed to you.

ATM Card functions Debit Card functions
• Cash withdrawal • Cash withdrawal
  • Point-of-Sale debit and contactless payment
  • Online purchase
  • Spending Reward - Enjoy up to 1% cash rebate during the first 6 months
  • Dining, shopping and travel privileges
  • Exclusive Mastercard privileges
  • If you are currently holding a Citi ATM Card (without debit function), you can apply for a new Citi Debit Mastercard by using any of the opt-in channels listed in the notification letter that will be mailed to you. You can also visit any of our branches to apply.
  • If you are currently holding a Citi Visa Debit Card, a new Citi Debit Mastercard will be mailed to you. Replacement of existing Citi Visa Debit Cards will be carried out progressively from July 2018.
  • You need to activate your ATM/Debit card within 90 days through the Citi Mobile® App, Citibank Online, any Citibank ATM in Hong Kong or by visiting any of our branches.
  • For clients who is currently holding Visa Debit card, you will also need to activate the online purchase and contactless payment functions for your new Debit Mastercard through the Citi Mobile® App, Citibank Online, or by visiting any of our branches.

For more details on how to activate, please visit www.citibank.com.hk/cardactivation

  • Your new ATM/Debit card will become invalid if it is not activated within 90 days. You can visit any of our branches to request for a new ATM/Debit card. You can continue to use your existing ATM/Debit card until the card expiry date. Your existing ATM/Debit card will be closed as soon as you activate your new card.

Yes, you must immediately sign on the back of the card upon receiving it. Your signature must be the same as the signature on record with Citibank.

Yes, your card number, expiration date and CVV number will change. However, your ATM Personal Identification Number (PIN), banking account number, direct debits and standing instruction orders, login ID for Citibank Online and Mobile App will remain the same.

Your limits will be the same as your existing Visa ATM/Debit Card, unless your card type has changed. In which case, your limits will either be the same as your existing Visa ATM/Debit Card or your latest card type, whichever is lower.

Yes. You can change any of your limits through the Citi Mobile® App, Citibank Online, by visiting any of our branches. For more details on how to change your limits, please visit www.citibank.com.hk/cardactivation

Card type Daily ATM cash withdrawal limit Daily POS/contactless payment limit Daily Online purchase limit
Citi Priority and Citibanking HK$20,000 HK$50,000 HK$50,000
Citigold Private Client and Citigold HK$40,000 HK$100,000 HK$100,000

The following transactions, including but not limited to, are not supported by the Debit Mastercard - recurring transactions, auto-pay, mail/fax/phone order, installment payments, overseas ATM cash withdrawals or overseas point-of-sale or online debit payment transactions with an overseas registered merchant/acquirer bank which is transacted and settled in Hong Kong dollars (e.g. Dynamic Currency Conversion).

The overseas POS transaction will usually involve currency exchange during settlement. Therefore, if you ask to reverse / refund the overseas POS transactions, the amount you receive (if any) may be less than the amount debited due to such currency exchange adjustment and/or handling fees.

You can call (852)2860 0333 or visit any branches for enquiries.