Citigold® Debit Mastercard® A Citibank customer using her Citigold Debit Mastercard to purchase Citigold® Debit Mastercard®

Citigold®
Debit Mastercard®

Packed with all the ATM card features you're used to. The convenience you want. The protection you need. Plus a range of additional benefits.
ACTIVATE & MANAGE YOUR CARD

Enjoy Enhanced Banking Services

With the new Citigold Debit Mastercard, you can enjoy an enhanced suite of benefits in addition to the ATM card features you're used to, and also enjoy the extra convenience of Point-of-Sale purchases, online and contactless payments debited directly from your bank account.

The 9 foreign currencies are:

  • Australian Dollar (AUD)
  • Canadian Dollar (CAD)
  • Euro (EUR)
  • Hong Kong Dollar (HKD)
  • Japanese Yen (JPY)
  • New Zealand Dollar (NZD)
  • Sterling Pound (GBP)
  • Swiss Franc (CHF)
  • US Dollar (USD)
A gift

1% cash rebate for first 6 months

Enjoy up to 1% cash rebate for every Point-of-Sale purchase for the first 6 months, and 0.5% thereafter.

A Citibank customer using Citigold Debit Mastercard®

Safe and convenient

Avoid carrying bulky cash whenever you travel with this safe and convenient way of paying through your Citigold Debit Mastercard.

Activate The Function >
A Citibank customer using Citigold Debit Mastercard®

Access cash anytime overseas

Withdraw cash conveniently at Citibank or JETCO ATMs in Hong Kong. Plus, enjoy handling fee-free ATM cash withdrawals globally at Citibank ATMs worldwide.

A Citibank customer using her phone

Track your account on the go

Stay updated with your latest transactions wherever you are, with Citibank Online and Citi Mobile® App.

A woman walking on a pier

Exclusive Citigold Debit Mastercard Privileges

Gain access to exclusive social events and a host of lifestyle privileges tailored for you and your family*.

*Commencing 23 October, 2023, Your current Mastercard Airport Experience membership will transition to the Mastercard Travel Pass provided by DragonPass, which provides you access to over 1,300 airport lounges globally. For details, please download the Mastercard Travel Pass Application, or visit here.

Click Here For More Privileges >
Why are you replacing my Visa Debit/ATM Card

We are delighted to introduce Mastercard as our new Debit Card scheme provider, as part of our efforts to bring enhanced services and greater privileges to all Citibank clients. Starting from July 2018, all our Debit and ATM cards will be issued on the Mastercard network. The new Citi Debit Mastercard brings you the extra convenience of Point-of-Sale purchases, online and contactless payments debited directly from your bank account, as well as ATM cash withdrawals. You will also enjoy benefits such as dining, shopping and travel privileges with your new Debit Card. You will receive a notification letter with details on the upcoming card replacement exercise before a new card is mailed to you.

What is the difference between a Citi ATM Card and a Citi Debit Mastercard?
ATM Card functions Debit Card functions
• Cash withdrawal • Cash withdrawal
  • Point-of-Sale debit and contactless payment
  • Online purchase
  • Spending Reward – Enjoy up to 1% cash rebate during the first 6 months
  • Dining, shopping and travel privileges
  • Exclusive Mastercard privileges
How can I convert my existing Citi ATM Card to a Citi Debit Mastercard?
  • If you are currently holding a Citi ATM Card (without debit function), you can apply for a new Citi Debit Mastercard by using any of the opt-in channels listed in the notification letter that will be mailed to you. You can also visit any of our branches to apply.
  • If you are currently holding a Citi Visa Debit Card, a new Citi Debit Mastercard will be mailed to you. Replacement of existing Citi Visa Debit Cards will be carried out progressively from July 2018.
What do I need to do when I receive my new ATM/Debit Mastercard? How do I activate the new online purchase and Contactless Payment functions?
  • You need to activate your ATM/Debit card within 90 days through the Citi Mobile® App, Citibank Online, any Citibank ATM in Hong Kong or by visiting any of our branches.
  • For clients who is currently holding Visa Debit card, you will also need to activate the online purchase and contactless payment functions for your new Debit Mastercard through the Citi Mobile® App, Citibank Online, or by visiting any of our branches.

For more details on how to activate, please visit www.citibank.com.hk/cardactivation

What will happen to my new ATM/Debit card if I do not activate it within 90 days?

Your new ATM/Debit card will become invalid if it is not activated within 90 days. You can visit any of our branches to request for a new ATM/Debit card. You can continue to use your existing ATM/Debit card until the card expiry date. Your existing ATM/Debit card will be closed as soon as you activate your new card.

Do I need to sign on the back of the new ATM/Debit card? Must the signature on the card be the same as my signature on record with Citibank?

Yes, you must immediately sign on the back of the card upon receiving it. Your signature must be the same as the signature on record with Citibank.

Will my card details change?

Yes, your card number, expiration date and CVV number will change. However, your ATM Personal Identification Number (PIN), banking account number, direct debits and standing instruction orders, login ID for Citibank Online and Mobile App will remain the same.

Will my ATM cash withdrawal or Point-of-Sale (POS) limits change?

Your limits will be the same as your existing Visa ATM/Debit Card, unless your card type has changed. In which case, your limits will either be the same as your existing Visa ATM/Debit Card or your latest card type, whichever is lower.

Can I change my ATM cash withdrawal, Point-of-Sale (POS), online purchaselimits and contactless payment limits?

Yes. You can change any of your limits through the Citi Mobile® App, Citibank Online, by visiting any of our branches. For more details on how to change your limits, please visit www.citibank.com.hk/cardactivation

Card type Daily ATM cash withdrawal limit Daily POS/contactless payment limit Daily Online purchase limit
Citi Priority and Citibanking HK$20,000 HK$50,000 HK$50,000
Citigold Private Client and Citigold HK$40,000 HK$100,000 HK$100,000
What types of transaction are not supported by the Citi Debit Mastercard?

The following transactions, including but not limited to, are not applicable to the Debit Mastercard - recurring transactions, auto-pay, mail/fax/phone installment payments.

What is the amount that will I receive for a reversal / refund overseas Point-of-Sales (PSO) transaction with my debit card?

The overseas POS transaction will usually involve currency exchange during settlement. Therefore, if you ask to reverse / refund the overseas POS transactions, the amount you receive (if any) may be less than the amount debited due to such currency exchange adjustment and/or handling fees.

What should I do if I encounter any problems about the card activation or other related functions?

You can call (852)2860 0333 or visit any branches for enquiries.

Please note that your privileges, rewards, and/ or services will differ depending on your Debit Card card type.

In addition to ATM withdrawal functions, your Debit Card also allows you to sign for local and overseas purchases, perform contactless payment via Mastercard® Contactless (including through the use of digital wallets like Samsung Pay), and online purchase (collectively ,"Debit Card Transactions") which shall be paid for by directly deducting the transaction amount from your primary bank account.

Your Debit Card therefore carries the risk of unauthorized signature-based, contactless payment or card not-present transactions. Please note that the default maximum daily POS/online purchase limit for these types of Debit Card Transactions is HK$50,000 (Citi Priority and Citibanking card type) and HK$100,000 (Citigold Private Clients and Citigold card type) respectively unless revised by you. If you had previously revised your old Debit Card’s maximum daily POS/ online purchase limit, the limits under your new Debit Card will remain the same as your existing daily limits of your old card, or base on your latest Debit Mastercard / ATM card type, whichever is lower.

Risk arising from debit card usage and safeguards

Although the Mastercard that you have received is a chip card it also has the magnetic stripe for overseas use. While chip technology can reduce the risks of cloning, the magnetic stripe portion of the debit card can still be cloned. As debit cards allow customers to sign off on the receipt, there is also a risk of forgery.

Some merchants allow you to make transactions below a certain value without the need to sign off on the transaction receipt. Do ask the merchant for a receipt of the transaction to ensure the correct amount is deducted. If the wrong payment amount is deducted, please contact Citibank immediately.

Your debit card details (such as name, account number, expiry date etc.) may be captured by fraudsters either through skimming or via intercepted online transactions. Fraudsters will then be able to use such information to clone a card or perform fraudulent card-not-present transactions (such as online or mail-order-telephone-order (MOTO) transactions).

However, for online purchases with merchants whose websites are enabled with the 3D Secure Technology, you will be asked to enter a One-Time Password before you can complete the transaction. This helps to protect you against online fraud and is a secure way to authenticate that you are making the purchase as the rightful owner of the debit card being used. Inform Citibank immediately if you have received a One-Time Password (OTP) but you did not make any online purchase transaction.

Tips for safeguarding your debit card
  • Never leave your debit card or documents containing its details lying around.
  • Sign the back of your debit card with permanent ink as soon as you receive it.
  • Change your PIN immediately upon the receipt of the PIN mailer. Memorize your PIN and destroy the PIN mailer.
  • Safeguard your card details. Do not disclose your personal identification number (PIN) for cash withdrawals to anyone.
  • Only shop at reputable and legitimate merchants (including online stores). Do not perform online transactions using shared devices such as computers in cybercafes.
  • When you make small value transactions without the need to sign off on the receipt, ask the merchant for a receipt of the transaction to ensure the correct amount is deducted.
  • Check regularly that your cards are with you.
  • Contact Citibank immediately if your card or card information is lost or stolen. Note the time and date when you do so.

Terms & Conditions:

Your use of the Citibank ATM and Citibank Debit Mastercard is governed by the Citibank Debit Mastercard Terms and Conditions as set out in the Citibank Hong Kong Global Consumer Banking Terms and Conditions. For the Citibank ATM or Citibank Debit Mastercard Terms and Conditions, please visit www.citibank.com.hk。

For the details of service fee, please visit www.citibank.com.hk/servicefees。

The handling fee waiver for overseas ATM cash withdrawal is limited to the handling charge incurred by Citibank (Hong Kong) Limited and/ or Citibank, N.A.. For transactions effected in currencies other than Hong Kong dollars, the amount withdrawn will be converted into Hong Kong dollars at the prevailing exchange rate plus a conversion spread as determined by the Bank on the conversion day and debited from your account together with any charges that may be imposed by the respective ATM network provider (if any).

Illustration for Spending Reward Cash Rebate Calculation: The 1% (Citibanking clients: 0.5%) cash rebate is only applicable to Eligible Transactions posted within the 180-day period from the day after the first Debit Card is issued. For example, if the Card is issued on January 1, 2018, the 1% (Citibanking clients: 0.5%) cash rebate applies to Eligible Transactions posted from January 2, 2018 to July 1, 2018.

Terms and conditions of the spending reward cash rebate:

  1. Citibank Debit Card, with a point-of-sale debit payment function via the card association Network (the "Card"), is only available for card-present transactions (The card must be presented to the merchant when payment is made), digital wallet, contactless and online retail purchase transaction. The following transactions, including but without limitation, are not applicable to the Card: recurring transactions, auto-pay, mail/fax/phone order and installment payments.
  2. The payment amount will be directly debited from a HKD savings/checking account (the "Bank Account") linked to the Card. The Cardholder must ensure there is sufficient balance in the Banking Account for the settlement of the total payment amount. Citibank (Hong Kong) Limited and/ or Citibank, N.A. ("Citibank") reserves the right to reject the transaction or debit the Bank Account to a negative balance if there are insufficient funds in the Bank Account to settle the payment.
  3. Unless otherwise specified, the Debit Card Cash Rebate Program (the "Program") is only applicable to the Card issued by Citibank.
  4. During the Program, cardholders will earn designated cash rebates for Eligible Transactions (as defined in Clause 5 below) made by the Card within a certain period. The cash rebate amount will be calculated by multiplying the single net Eligible Transaction amount in Hong Kong dollars by the respective rebate percentage. The cash rebate is not applicable to transactions, including without limitation to payment to the Inland Revenue Department, casino transactions, transactions without sales slips, other unauthorized transactions and unposted/cancelled/refunded transactions, as well as unsettled transactions due to insufficient account balance in bank account. Citibank reserves the right to change the rebate ratio and the criteria for Eligible Transactions at any time and without prior notice. The decision of Citibank as to what constitutes an Eligible Transaction shall be final and conclusive.
  5. Eligible Transactions (the "Eligible Transactions") only include posted transactions from point-of-sale debit payment, digital wallet, contactless and online retail purchase functions made by the Card via the card association Network.
  6. To enjoy the cash rebate, the relevant Card and the Bank Account must be valid (meaning not cancelled or terminated) and are regarded as being in good standing by Citibank.
  7. If transactions are confirmed to qualify for a cash rebate after verification by Citibank at its sole and absolute discretion, the corresponding cash rebate will be automatically credited to the Bank Account and shown in the next monthly statement. Until it is credited to the Account, it is not transferrable and cannot be converted to cash.
  8. Should any transaction in the monthly statement be cancelled or refunded for whatever reason, the cash rebate earned in respect of those transactions will be deducted or cancelled from the Bank Account.
  9. Fraud and abuse will result in forfeiture of a cardholder's eligibility to participate in this Program. Citibank reserves the right to withdraw the equivalent value of the cash rebate directly from a cardholder’s Bank Account without prior notice.
  10. Relevant terms and conditions regarding the year-round privileges are applicable to the Card. Citibank shall not be responsible for any matters in relation to the related products and services. The respective merchant is solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
  11. Citibank is entitled at any time and without any prior notice or liability in any form whatsoever to perform the following: terminate the Program; cancel or vary its benefits or features; vary, add to or delete any of these Terms and Conditions; and modify or limit the value of the cash rebate amount.
  12. Cardholders must keep all original merchant sales receipts and sales slips and may be required to submit the relevant receipts/sales slips for inspection upon Citibank's request.
  13. All matters and disputes will be subject to the final decision of Citibank.
  14. In the event of any discrepancy between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
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