Visa payWave/ Mastercard Contactless – Frequently Asked Questions:
   
1. What is Visa payWave/ Mastercard Contactless?
  Visa payWave/ Mastercard Contactless is a contactless payment feature that allows cardholders to make a purchase by waving their card in front of a payment terminal that accepts Visa payWave/ Mastercard Contactless payments.
   
2. How do I use Visa payWave/ Mastercard Contactless?
  You can use the Visa payWave/ Mastercard Contactless function at retailers with payment terminals that display the contactless symbol and the / logo. Simply put your card within 4cm of the payment terminal at the point of sale and a green light will illuminate on the terminal upon a successful transaction. Purchases of HK$1,000 or below in Hong Kong do not require a signature*.
   
3. Is there a transaction limit for purchases made via Visa payWave/ Mastercard Contactless?
  There is no transaction limit for purchases made via Visa payWave/ Mastercard Contactless but signatures will be required for transactions above HK$1,000 in Hong Kong*.
   
4. How do I know if my Citi credit card has contactless payment function?
  If your Citi credit card is enabled with the contactless payment function, there will be a contactless symbol on your card
   
5. When will my card be enabled with Visa payWave/ Mastercard Contactless? Do I need to separately request for this function?
  We will be embedding the Visa payWave/ Mastercard Contactless feature in phases for certain Citi credit card at no cost. If you are an existing cardholder and wish to enjoy this feature now, you may request for a renewal card by calling our CitiPhone Banking at (852) 2860 0333.
   
6. Do I need to activate the Visa payWave/ Mastercard Contactless function upon receiving a Citi credit card enabled with Visa payWave/ Mastercard Contactless?
  Upon receiving and activating your new, replacement or renewal Citi credit card with Visa payWave/ Mastercard Contactless, the Visa payWave/ Mastercard Contactless function can be used without additional activation.
   
7. Are Visa payWave/ Mastercard Contactless’s technology and data security safe?
  The Visa payWave/ Mastercard Contactless platform is built on secure EMV (Europay, Mastercard and Visa) chip technology, providing data and transaction security with the use of keys and the latest encryption technology. Transactions are also processed through the same reliable payment network as EMV chip and magnetic strip transactions.
   
8. How can I check and keep track of my Visa payWave/ Mastercard Contactless transactions?
  Just like other credit card transactions, your Visa payWave/ Mastercard Contactless transactions will be shown on your credit card statements. You may also request for a receipt from the retailer upon completing a transaction.
   
9. Where can I use Visa payWave/ Mastercard Contactless?
  You can use Visa payWave/ Mastercard Contactless at retailers with payment terminals that display the contactless symbol and the / logo both within and outside of Hong Kong. Please visit Visa’s webpage at https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html or Mastercard’s webpage at https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless.html for an updated list of contactless payment participating retailers.
   
10. Why can’t I use Visa payWave/ Mastercard Contactless to pay tunnel fees?
  It’s because the e-payment system used at the tunnels does not support our credit card’s Visa payWave/ Mastercard Contactless. We apologize for the inconvenience caused. Please be rest assured that you can still use Visa payWave/ Mastercard Contactless at other merchants.
   
11. Why do other banks’ Visa payWave/ Mastercard Contactless credit cards support tunnel fee payments?
  It’s because there are different settings for the Visa payWave/ Mastercard Contactless function across various banks. Our credit card’s Visa payWave/ Mastercard Contactless setting is not supported by the e-payment system at tunnels. We have already raised our concern with the Transport Department.
   
12. When will your bank support this function?
  Please stay tuned for the latest information from the Transport Department.
   
 * Transaction limits on purchases may be revised by the Bank, Visa/ Mastercard or the individual merchants from time to time.