OCTOPUS AUTOMATIC ADD VALUE SERVICE

Creating ultimate ease for more aspects of your life

Citi Credit Card Octopus Automatic Add Value Service (AAVS) extends to all Octopus users with more convenience and benefits.^ Earn more rewards with every reloading.

  • For enquiries, please call Octopus Hotline at 2266 22222266 2222 or visit any branch.
Benefits

Free of charge for first-time applications

No Application fee for all first-time applicants for the AAVS. Simply submit the completed form via online, mail or fax for your application to be processed immediately.

Earn Points and enjoy deferred payment

When the remaining value of your Octopus is insufficient, your Citi Credit Card account will automatically reload HK$250 to your Octopus, allowing you to earn Points and redeem your favorite rewards items faster. All Octopus automatic add value transactions will also be listed clearly on your Credit Card monthly statement and you can also enjoy an interest-free payment period until the statement due date.

Activation

Upon successful activation of Citi Octopus Credit Cards or application of Octopus AAVS, please activate the Octopus AAVS function at the following locations:

Locations Opening Hours
Monday - Friday Saturday Sunday Public Holidays
HK Island
Causeway Bay Branch
Address: Wellable Commercial Building, 513-517 Hennessy Road
9:30 am -
9:00 pm
9:30 am -
9:00 pm
12:00 pm -
9:00 pm
12:00 pm -
9:00 pm
Yee Wo Street Branch
Address: G/F & 1/F, Hong Kong Chinese Bank Causeway Bay Center, 42-44 Yee Wo Street
9:30 am -
7:00 pm
9:30 am -
12:30 pm
Closed Closed
Kowloon
Nathan Road Branch
Address: 72 Nathan Road
9:30 am -
9:00 pm
9:30 am -
9:00 pm
12:00 pm -
9:00 pm
12:00 pm -
9:00 pm
Mongkok Branch
Address: Shop 8, G/F, Express Banking Center Wai Fung Plaza, 664 Nathan Road
9:30 am -
9:00 pm
9:30 am -
9:00 pm
12:00 pm -
9:00 pm
12:00 pm -
9:00 pm
Jordan Branch
Address: Shop 5 - 7, G/F, 238 Nathan Road
9:30 am -
7:00 pm
9:30 am -
12:30 pm
Closed Closed
Yau Ma Tei Branch
Address: Shop 3, G/F & M/F, Jade Mansion, 40 Waterloo Road, Yau Ma Tei
9:30 am -
7:00 pm
9:30 am -
12:30 pm
Closed Closed
Others
MTR Customer Service Center* Within service hours. Please visit MTR website for further information.
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Remarks, Terms and Conditions:Remarks, Terms and Conditions:

Remarks:

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Octopus Automatic Add Value Service is not available for Citi Octopus Credit Cardholders or Cardholders who applied for credit card with Passport.
*
Please bring along the original copy of Octopus AAVS Activation letter, Citi Octopus Credit Card / Octopus and identification document in person. Please note that the Octopus AAVS Activation letter will be retained by the MTR staff member after the completion of the activation procedure.

Terms and Conditions:

  • First-time applicants of the Automatic Add Value Service will enjoy HK$20 fee waiver. Applicants switching banks or restarting Automatic Add Value Service are required to pay Octopus Card Limited a HK$20 non-refundable service charge, which will be charged to the designated Credit Card account.
  • Octopus will be reloaded if the remaining value on the card is zero or negative balance, or when the remaining value plus the maximum negative value is insufficient to settle the full cost of transaction. Each Octopus can only be automatically reloaded with HK$250 once a day.
  • Citibank (Hong Kong) Limited and Octopus Card Limited reserve the right to amend these Terms and Conditions at any time without prior notice.
  • All matters and disputes will be subject to the final decision of Citibank (Hong Kong) Limited and Octopus Card Limited.
  • Citibank (Hong Kong) Limited shall not be responsible for any matters relating to the products or services provided. The respective companies are solely responsible for all obligations and liabilities in relation to such products or services.
  • All Terms and Conditions apply. Please refer to Octopus AAVS Application Form for details of Terms and Conditions.