OCTOPUS AUTOMATIC ADD VALUE SERVICE

There is no application fee for first-time applicants for the AAVS. Where an Octopus already has or used to have AAVS linked to it, there is a non-refundable handling fee of HK$20 charged by Octopus Cards Limited for transferring the AAVS from one financial institution to another, or reactivation of AAVS following suspension or cancellation. Such fee(s) will be charged to the new AAVS Account.

There is no application fee for auto-reload amount change application.

Each Citi Primary Credit Cardholders (except Citi Octopus Credit Cardholders) are allowed to apply for AAVS to be linked to or auto-reload amount changes for his/her own Octopus and a maximum of three Octopus belonging to your family member, friends or relatives who aged 12 or above.

Application for auto-reload amount change is only applicable to Citi Octopus Credit Cardholders and Citi Credit Card customers who have successfully applied for AAVS; Customers will also need to activate the current AAVS and current auto-reload amount before submitting the application form, otherwise the Bank will not be able to process the application.

The AAVS application process will take two to three weeks.

You should call CitiPhone Banking at +852 28600333 immediately to report the loss of your Citi Credit Card and request for a replacement card. No AAVS cancellation is needed if you do not lose your Octopus. The new replacement card shall automatically become the new AAVS account of your existing Octopus. However, if you lose your Octopus linked with AAVS, you shall report such a loss to Octopus Cards Limited immediately by calling the Lost Octopus Reporting Hotline at +852 22662266. If your Octopus or the Octopus of relevant Octopus Holder is reported loss, this lost Octopus service will protect the AAVS Account Holder and/or the Octopus Holder from the loss of the remaining value and any value added through AAVS on such Octopus 3 hours after successful loss report.

You may apply for an AAVS cancellation via Octopus Hotline at +852 22662222.

All Citi Octopus Credit Cards are embedded with AAVS, no separate application is needed. If you would like to apply for auto-reload amount change, you may apply via the Instant Upgrade service on Octopus App with an compatible NFC-enabled mobile device or download and submit your application form via Citibank website. For details, please visit Citi Octopus Credit Card page.

Citi Octopus Credit Cardholders and Citi Credit Card customers who have successfully applied for AAVS are eligible for Instant Upgrade on Octopus App, and you may upgrade your auto-reload amount to HK$500 on Octopus app with an compatible NFC-enabled mobile device. For details, please visit Citi Octopus Credit Card page.