OCTOPUS AUTOMATIC ADD VALUE SERVICE

Creating ultimate ease for more aspects of your life

Citi Credit Card Octopus Automatic Add Value Service (AAVS) extends to all Octopus users with more convenience and benefits.^ Earn more rewards with every reloading.

  • For enquiries, please call Octopus Hotline at 2266 22222266 2222.

    For AAVS setup and auto-reload amount change application, please download and submit the completed application form for processing.

Benefits

Free of charge for first-time applications

No Application fee for all first-time applicants for the AAVS. Simply submit the completed form via online or mail for your application to be processed immediately.

Earn Points and enjoy deferred payment on top-ups

When the remaining value of your Octopus is insufficient, your Citi Credit Card account will automatically reload HK$250/ HK$500 to your Octopus, allowing you to earn Points and redeem your favorite rewards items faster. All Octopus automatic add value transactions will also be listed clearly on your Credit Card monthly statement and you can also enjoy an interest-free payment period until the statement due date.

Activation

Upon successful activation of Citi Octopus Credit Cards or application of Octopus AAVS, please follow one of the instructions below to activate the AAVS function:

Activation channel
Octopus card (including watches, ornaments, etc.) Octopus App Applicable to compatible Near Field Communication (NFC)-enabled mobile device only, visit www.octopus.com.hk/aavs-activation-en for details.
Customer Service Centres at MTR stations Bring along the original copy of Octopus AAVS Activation letter, your identification document and Citi Octopus Credit Card/registered Octopus card in person to any MTR Station Customer Service Centre to activate the AAVS function, if applicable. Staff will retain the Octopus AAVS Activation letter after activation.
Smart Octopus or Octopus Mobile SIM Octopus App Download and open the Octopus App to activate the AAVS function.
Upgrade Auto-reload Amount

Octopus Automatic Add Value Service AAVS Embedded

When your Octopus balance is running low, HK$250*/ HK$500 will be automatically reloaded to your card. It's simple to use and you'll even earn Octopus Cash by topping up your balance.

For existing Citi Credit Cardholders:

If you would like to change your Octopus AAVS auto-reload amount, you can now:

Instantly upgrade the auto-reload amount to HK$500 through Octopus App^; or

*Effective from July 22, 2018, a HK$500 Octopus AAVS auto reload amount will be automatically assigned to all new Citi Octopus Credit Cardholders.

^Only applicable to compatible Near Field Communication (NFC)-enabled mobile device.

FAQ
  • Promotional image for Citi Octopus Credit Card application
  • Promotional image for year round dining offers a user gets with Citibank, showcasing a delicious dish

Remarks, Terms and Conditions:Remarks, Terms and Conditions:

Remarks:

^
Octopus Automatic Add Value Service is not available for Citi Octopus Credit Cardholders or Cardholders who applied for credit card with Passport.

Terms and Conditions:

  • First-time applicants of the Automatic Add Value Service will enjoy HK$20 fee waiver. Applicants switching banks or restarting Automatic Add Value Service are required to pay Octopus Cards Limited a HK$20 non-refundable service charge, which will be charged to the designated Credit Card account.
  • Octopus will be reloaded if the remaining value on the card is zero or negative balance, or when the remaining value plus the maximum negative value is insufficient to settle the full cost of transaction. Each Octopus can only be automatically reloaded with HK$250/ HK$500 once a day.
  • Citibank (Hong Kong) Limited and Octopus Cards Limited reserve the right to amend these Terms and Conditions at any time without prior notice.
  • All matters and disputes will be subject to the final decision of Citibank (Hong Kong) Limited and Octopus Cards Limited.
  • Citibank (Hong Kong) Limited shall not be responsible for any matters relating to the products or services provided. The respective companies are solely responsible for all obligations and liabilities in relation to such products or services.
  • All Terms and Conditions apply. Please refer to Octopus AAVS Application Form for details of Terms and Conditions.