Citi Points Conversion is now on

We know that you like shopping wherever you go, so we’ve partnered with AlipayHK to launch the Citi Points Conversion service! You can now convert Citi Points to AlipayHK Coupons directly at AlipayHK App! They can be used in over 50,000 AlipayHK accepted outlets for purchases and in-app bill payment service, etc. Your daily life can be so easy!



Convenience Stores


Supermarkets


Fast Food Shops


Bills

It’s super easy to earn
up to rewards


Register to be a
new AlipayHK user to
earn up to
Welcome Reward1
Details


Link eligible Citi
Credit Card2
in AlipayHK


At least convert 25,000
Citi Points to HK$100
value of AlipayHK
coupons to earn an
extra
AlipayHK bonus coupon3


During the promotion
period, receive up to three
HK$20 AlipayHK bonus
coupons4, plus the
welcome reward to earn
up to rewards
in total!


Promotion Period: January 20 – March 31, 2020
Limited quota on a first-come-first-served basis5

  1. The welcome reward offer is solely provided by AlipayHK and is subject to its relevant terms and conditions. Please refer to www.alipayhk.com/en/promotion/welcome-reward for details. Citibank shall not be responsible for any matters in relation to the offer. For any issues or disputes of the offer, please call the AlipayHK customer service hotline at 852-2245 3201.
  2. Only applicable to Principal Cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (“Eligible Cards”).
  3. During the Promotion Period, cardholders who successfully make a minimum conversion of 25,000 Citi Points to HK$100 value of AlipayHK Coupons via the AlipayHK App with an Eligible Card (“Redemption”) are eligible to receive an extra HK$20 AlipayHK Bonus Coupon (“Eligible Cardholder”).
  4. Throughout the entire Promotion Period, each Eligible Cardholder (regardless of having one or more Eligible Cards linked within AlipayHK App) can receive up to three (3) AlipayHK Bonus Coupons (amounting to HK$60) through Redemption but can only receive one (1) AlipayHK Bonus Coupon per day through Redemption.
  5. Limited to the first 15,000 Principal Cardholders of Eligible Cards to carry out the Redemption during the Promotion Period on a first-come-first-served basis, while the quota lasts.
  • What is the Citi Points Conversion to AlipayHK Coupons?
    It is a new service that allows you to convert your Citi Points to AlipayHK Coupons at AlipayHK mobile application (“AlipayHK App”). It is applicable to Principal Cardholders ("Cardholders") of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited (“Eligible Cards”).
  • How do I access to the AlipayHK App?
    Scan and download the AlipayHK App:
  • How does the Citi Points Conversion to AlipayHK Coupons work?
    • Cardholders are required to log in to his or her AlipayHK account at the AlipayHK App. If you don’t have an AlipayHK account yet, please register one.
    • After logging in to the AlipayHK account, Cardholders must have at least one Eligible Card bound to their AlipayHK App for payment purposes at the first time of using the service.
    • Subsequently, Cardholders are required to provide their mobile number registered with Citibank, as per Citibank’s last updated record, to receive a One-Time Password (“OTP”) for identity verification. Upon the identity verification being confirmed, you can select the Citi Points amount of the bound Eligible Card to convert to AlipayHK Coupons.
    • Once so authenticated, no further OTP verification is required for subsequent redemptions made with the same Eligible Card under the same AlipayHK account.
    • The amount of Citi Points redeemed through redemption will be deducted from the Cardholder’s Eligible Card account by Citibank.
    • Upon successful redemption, the relevant AlipayHK Coupons redeemed will be stored in the Cardholder’s AlipayHK App account automatically and will be deducted automatically in applicable circumstances. The AlipayHK App must be updated to the latest version. The AlipayHK Coupon will be subject to its own terms and conditions. Cardholder may go to the “Home” page and select “Reward” to read details of the AlipayHK Coupon.
  • Are there any restrictions on the Citi Points Conversion to AlipayHK Coupons?
    Yes. The minimum value of AlipayHK Coupons that can be converted under each redemption is HK$100. The maximum value of AlipayHK Coupons that can be converted by the same AlipayHK account per day is HK$1,000. The redemption is subject to the Cardholder’s available Citi Points in the Eligible Card account.
  • What is the redemption ratio for Citi Points Conversion to AlipayHK Coupons?
    The redemption rate may vary by credit card types and may change from time to time. The exact Citi points required are based on the redemption rate displayed at the MoneyBack Online Platform at the time of redemption.
  • Are there charges for using Citi Points Conversion to AlipayHK Coupons?
    No, there is no charge.
  • When and how will the redemption show in my account?
    The amount of Citi Points redeemed will be deducted from your Eligible Card account. The amount of AlipayHK Coupons converted will be credited to your AlipayHK account immediately.
  • Can the Citi Customer Service make the Citi Points Conversion to AlipayHK Coupons for me?
    No, please follow the instructions to verify your identity and select the amount of Citi Points you with to convert to AlipayHK Coupons at the relevant pages on the AlipayHK App.

*Applicable to Principal Cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card, Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited only. Excludes Citi Rewards UnionPay Card, Citi Cash Back Card, Citi Clear Card, Citi Octopus Credit Card, and all Citi Supplementary Cards and Citibank® ATM Card.

 Settle bill payment via AlipayHK to earn
up to HK$180 Exclusive Rewards!

While using AlipayHK Coupon converted from Citi Points for payment of designated bills, remember to use Citi Credit Card to pay the remaining amount in AlipayHK App to earn up to HK$180 coupons! Offer is valid until January 31, 2020.

Details
 Bind AlipayHK App with Citi Credit Card
to enjoy fabulous offers now!

Download AlipayHK App and link it to Citi Credit Card:



How to bind?

Not a Citi Credit Cardholder?

Apply now and experience a world of rewards.

General Terms and Conditions:

  1. The promotion of “Earn Up to HK$110 AlipayHK Rewards” includes offers of “New Sign-Up Cardholders earn up to HK$50 AlipayHK Welcome Reward” and “Convert Citi Points to AlipayHK Coupons to earn up to extra HK$60 AlipayHK Bonus Coupons” (collectively “Earn Up to HK$110 AlipayHK Rewards” or the “Promotion”). Each offer/reward provided under the Promotion will be subject to its own terms and conditions but both offers shall be subject to the General Terms and Conditions hereunder at all times during the Promotion Period (as defined in clause 2 below).
  2. The promotion period for “Earn Up to HK$110 AlipayHK Rewards” is from January 20, 2020 to March 31, 2020, both dates inclusive (“Promotion Period”).
  3. The Promotion is only applicable to the AlipayHK Mobile Application (“the AlipayHK App”).Unless otherwise specified, the Promotion applies to cardholders of Citi Credit Cards issued by Citibank (Hong Kong) Limited ("Citibank") who are also users of the AlipayHK App (“Cardholders”).  When the AlipayHK App system cannot process a certain card type, it may mean that the AlipayHK App does not accept it. Please contact AlipayHK for details.
  4. During the Promotion Period, each Cardholder can only participate in the Promotion in accordance with these terms and conditions and receive such rewards within the Promotion Period as set out in the relevant terms and conditions. For the avoidance of doubt, “each Cardholder” refers to a natural person with legal capacity who uses the AlipayHK App and Wallet service, but not merely an AlipayHK account. To further avoid any dispute, in the following circumstances, the relevant accounts will be deemed to be used by the same user/Cardholder:
    • Connection on the same mobile phone or mobile device, such as the logging in or activation of multiple accounts; or
    • Connection of an AlipayHK account or mobile number on multiple mobile phones or mobile devices, such as the logging in or activation on such devices; or
    • The same credit card number being connected to multiple AlipayHK accounts.

    In the case of any of the above, in order to verify the Cardholder’s identity and prevent the risk of theft or misuse of such AlipayHK account, mobile phone number, mobile device or credit card number, AlipayHK reserves the right to suspend or terminate the release of the relevant rewards to the relevant account and to take legal action.

  5. Citibank will determine the eligibility of Cardholders to participate in the Promotion based on Citibank’s records.
  6. In case of any fraud/abuse or cancellation of the transactions related to the Promotion in respect of which the rewards were awarded, Citibank reserves the right to debit from the Cardholder’s credit card account the equivalent amount of the rewards without prior notice.
  7. Cardholders’ credit card accounts must be valid and with good credit record during the Promotion Period in order to be eligible to receive the rewards, otherwise Citibank reserves the right to forfeit the rewards without prior notice.
  8. If there is any breach of any of the Promotions’ terms and conditions or illegal, fraudulent or abusive behavior during the Promotion Period, AlipayHK will forfeit the relevant reward and the entitlement of coupons forthwith without notice, and reserves the right to cancel such transaction and to take legal action against the relevant user.
  9. Unless otherwise specified, this Promotion cannot be used in conjunction with other special promotions, discounts or promotional coupons.
  10. Unless otherwise specified, all amounts will be counted in Hong Kong Dollar.
  11. Coupons and/or rewards cannot be used to purchase any gift/cash vouchers, gift certificates or prepaid cards. They may not be exchanged for cash and are non-transferable. For goods return or refund, the amount on the relevant coupon will not be returned and the relevant coupon will not be re-issued.
  12. The Promotion will be carried out in accordance with applicable laws in Hong Kong Special Administrative Region. In the event the Promotion is stopped by government agency’s orders or must be suspended due to server network attack or system failure or any circumstances beyond Citibank and AlipayHK’s control, such event shall be regarded as a force majeure event, and Citibank and AlipayHK cannot be held liable for any damage, loss or dispute herein.
  13. Citibank and AlipayHK shall not be construed as providing any guarantee as to the quality and availability of the products and /or service provided by third parties.
  14. Citibank and AlipayHK reserve the right to change, suspend or terminate the Promotion (or any part of it) or its terms and conditions at its sole discretion without prior notice. Citibank and AlipayHK shall not be liable for any such change, suspension or termination, and reserves the right of final decision of all the matters and disputes.
  15. These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.
  16. For any enquiries in relation to AlipayHK App and its services or offers, please call the AlipayHK customer service hotline at 852-2245 3201.
  17. In the event of any discrepancy or inconsistency between the English and Chinese versions of these terms and conditions, the Chinese version shall prevail.

“Earn Up to HK$110 AlipayHK Rewards” Terms and Conditions:
Offer 1: New Sign-Up Cardholders earn up to HK$50 AlipayHK Welcome Reward

  1. The offer of “New Sign-Up Cardholders earn up to HK$50 AlipayHK Welcome Reward” (“Offer 1“) is solely provided by AlipayHK and is subject to its relevant terms and conditions.  Please refer to www.alipayhk.com/en/promotion/welcome-reward for the terms and conditions.

Offer 2: Convert Citi Points to AlipayHK Coupons to earn up to extra HK$60 AlipayHK Bonus Coupons

  1. The offer of “Convert Citi Points to AlipayHK Coupons to earn up to extra HK$60 AlipayHK Bonus Coupons” (“Offer 2”) only applies to Principal Cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (“Eligible Cards”).
  2. During the Promotion Period, the first 15,000 Principle Cardholders of Eligible Cards who successfully make a minimum conversion of 25,000 Citi Points to HK$100 value of AlipayHK Coupons via the AlipayHK App with an Eligible Card (“Redemption”) are eligible to receive an extra HK$20 AlipayHK Bonus Coupon (“AlipayHK Bonus Coupon”) (“Eligible Cardholder”). All Redemptions are subject to “Terms and Conditions governing ‘Citi Points Conversion to AlipayHK Coupons’ via AlipayHK App” available at www.citibank.com.hk/pc.
  3. For the avoidance of doubt, during the Promotion Period, only Eligible Cardholders can receive AlipayHK Bonus Coupons. If a Principle Cardholder of Eligible Cards successfully receives an AlipayHK Bonus Coupon through Redemption, it means he/she is considered to be an Eligible Cardholder. Throughout the entire Promotion Period, each Eligible Cardholder (regardless of having one or more Eligible Cards linked within AlipayHK App) can receive up to three (3) AlipayHK Bonus Coupons (amounting to HK$60) through Redemption but can only receive one (1) AlipayHK Bonus Coupon per day through Redemption.
  4. The determination of the Eligible Cardholders (being the first 15,000 Principal Cardholders of Eligible Cards to carry out the Redemption during the Promotion Period as defined in Clause 20 above) is on a first come first served basis, based on AlipayHK’s record.
  5. To successfully carry out a Redemption, Cardholders should ensure there are sufficient available Citi Points in their Eligible Card accounts to complete each Redemption.
  6. The AlipayHK Bonus Coupon(s) will be stored to the Eligible Cardholder’s AlipayHK App account within 24 hours upon successful Redemption. The AlipayHK App must be updated to the latest version. Respective Eligible Cardholders may go the “Home” page and select “Reward” to read details of the AlipayHK Bonus Coupon. Citibank and AlipayHK shall bear no liability if Eligible Cardholders cannot perform a success redemption of relevant rewards and/or the relevant reward is lost due to any circumstances.
  7. For the purposes of Offer 2, AlipayHK’s record shall prevail under any circumstances. 
  8. Except for payments made for Taobao, Charity, P2P and Remittance, an AlipayHK Bonus Coupon can be used for any transaction after redeeming all applicable rewards provided the net transaction amount is HK$21 or above and a Citi Credit Card issued by Citibank (except Citi Rewards UnionPay Card) is used as the funding channel. Only one (1) AlipayHK Bonus Coupon can be used per transaction.
  9. The AlipayHK Bonus Coupons issued under this Offer 2 are Basic Rewards. Basic Rewards may be used in conjunction with one (1) Priority Reward (including User Special Reward), but Priority Reward shall have priority in usage. If there are more than one Priority Reward in the user’s AlipayHK account, the Priority Reward with the highest value will be used first. In case the Priority Rewards are of the same value, the one with the earliest expiry date will be used. If the expiry dates of the Priority Rewards are the same, the Priority Reward with the earliest redemption date will be used first.
    One (1) Priority Reward may be used in conjunction with one (1) Basic Reward (including welcome rewards and designated merchant e-stamp coupons) or Accumulative Basic Reward(s) (up to ten (10) coupons) (including rewards for referring existing users) in applicable circumstances. If the user does not have any Accumulative Basic Reward, the Basic Reward with the highest value will be used first. In case the Basic Rewards are of the same value, the one with the earliest expiry date will be used. If the expiry dates of the Basic Rewards are the same, the Basic Reward with the earliest redemption date will be used first. If the user has both Basic Reward and Accumulative Basic Reward, the priority of using such coupons will be determined by (i) the value of one (1) such Basic Reward (highest value) and (ii) the aggregate value of the Accumulative Basic Reward(s) (up to ten (10) coupons), and the coupon(s) with the highest value between (i) and (ii) will be used first. In case of same value between (i) and (ii), Accumulative Basic Reward(s) (up to ten (10) coupons) will be used.

The use of different types of AlipayHK coupons are subject to their respective terms and conditions issued by AlipayHK. The actual payment page in AlipayHK App shall prevail. Please refer to AlipayHK for details.

To borrow or not to borrow? Borrow only if you can repay!