Citi Points Conversion

Citi Points Conversion

Citi Points Conversion

Want to know how to use your Citi Points best? Now, in just a few clicks, you can convert Citi Points to AlipayHK Coupons or MoneyBack Points! Citi is part of your digital life everywhere you go!

About MoneyBack Service
  • Go straight to MoneyBack website or App and convert your Citi Points to MoneyBack Points
or
  • Upon successful conversion, you may immediately use the MoneyBack Points to shop at over 600 MoneyBack partner retail outlets, including PARKnSHOP, Watsons and FORTRESS, at the redeeming rate of 50 MoneyBack Points = HK$1

MoneyBack is the largest retail membership platform in Hong Kong . By presenting your MoneyBack card or App at selected MoneyBack partner retail outlets, you can earn points and redeem them for cash coupons, selected products and merchant vouchers easily back home!

How to Use
  • Log in to the MoneyBack website or App, select '' Convert Points'' to convert Citi Points to MoneyBack Points
  • Input the last 4 digits of your Citi Credit Card1 to verify your identity2
  • Select the MoneyBack Points amount you wish to convert to
  • Instant confirmation for successful conversion so that you can now shop with the MoneyBack Points

Not a MoneyBack member yet?Sign up3now!

Remarks:

1. Applicable to Principal Cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card, Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited only. Excludes Citi Rewards UnionPay Card, Citi Cash Back Card, Citi Clear Card, Citi Octopus Credit Card, Citi Cash Back American Express® Card, and all Citi Supplementary Cards and Citibank® ATM Card.
2. Your mobile number registered with MoneyBack has to be the same mobile number registered with Citi in order to proceed.
3. You have to register your MoneyBack account with the same mobile number as you registered with Citi in order to enjoy the Citi Points Conversion to MoneyBack Points Service.
FAQ

Citi Points Conversion to MoneyBack Points FAQ

It is a new service that allows you to convert your Citi Points to MoneyBack Points at MoneyBack's official website or mobile application ("Online Platform"). It is applicable to Principal Cardholders ("Cardholders") of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited ("Eligible Cards").

  • Through MoneyBack's official website www.moneyback.com.hk , or
  • MoneyBack's mobile application.
    Scan and download:
  • The Cardholder is required to log in to his or her MoneyBack account at the MoneyBack Online Platform. If you don't have a MoneyBack account yet, please register by using your registered mobile numbers with Citibank.
  • After logging in to your MoneyBack account, press "" and choose to use the Citi Points Conversion to MoneyBack Points service. The conversation process is as follows:
    • You must verify your identity by providing the last 4 digits of your Eligible Card and your mobile number registered with MoneyBack (which must be the same as the registered mobile number with Citibank) to receive a One-Time Password;
    • A One-Time Password (OTP) will be sent to your mobile number;
    • You input the OTP for authentication;
    • Upon the identity verification being confirmed, you can select the Citi Points amount to convert to MoneyBack Points.
  • The amount of Citi Points redeemed will be deducted from your Eligible Card account.
  • The amount of MoneyBack Points converted will be credited to your MoneyBack account immediately.
  • You are advised to contact MoneyBack customer service during office hours to update the mobile number registered with MoneyBack to the mobile number registered with Citi. Once the update is completed, you may proceed to the points conversion.

    MoneyBack Contact Number:
    Hong Kong (+852) 2187 2277
    Macau (+853) 2851 9274

    Office Hours:
    Mon-Sun 9:00am-9:00pm.
  • Should you prefer to update the mobile number registered with Citi to the mobile number registered with MoneyBack, please visit Citi's Forms Center at www.citibank.com.hk/form , where you can download, fill in and submit the "Change of Contact Details Form".

Yes. Each Cardholder can only perform the service once per day. The minimum and maximum MoneyBack Points that can be converted under each service are 5,000 and 50,000 respectively (subject to the Cardholder's available Citi Points in the Eligible Card account).

The redemption rate may vary by credit card types and may change from time to time. The exact Citi points required are based on the redemption rate displayed at the MoneyBack Online Platform at the time of redemption.

The amount of Citi Points redeemed will be deducted from your Eligible Card account. The amount of MoneyBack Points converted will be credited to your MoneyBack account immediately.

No, please follow the instructions to verify your identity and select the amount of Citi Points you with to convert to MoneyBack Points at the relevant pages on the MoneyBack Online Platform.

Terms & Conditions:Terms & Conditions:

“Citi Points Conversion to AlipayHK Coupons” via AlipayHK App Terms and Conditions:

  1. Citi Points Conversion to AlipayHK Coupons Service (“Service”) applies to Principal Cardholders ("Cardholders") of Citi Classic Card, Citi Gold Card, Citi Rewards Card(except Citi Rewards UnionPay Card), Citi PremierMiles Card, Citi Prestige Card and Citi Ultima Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Cards").
  2. This Service is applicable to Cardholders of Eligible Cards for converting Citi Point to AlipayHK Coupons via AlipayHK mobile application (“AlipayHK App”) (“Redemption”).
  3. To enjoy this Service, Cardholders must have at least one Eligible Card bound to its AlipayHK App for payment purposes. Cardholders will also be required to authenticate their identity by providing their mobile number registered with Citibank, as per Citibank’s last updated record, in the relevant page of the AlipayHK App to receive a One-Time Password. The identity authentication will be confirmed upon the One-Time Password being correctly entered. Cardholders can then select the Citi Points amount to be converted to AlipayHK Coupons to complete the Redemption under the Service.
  4. Identity verification will not be required for subsequent redemptions made by the same Eligible Card under the same AlipayHK account.
  5. Upon successful Redemption, the relevant AlipayHK Coupon redeemed will be stored in the Cardholder’s AlipayHK App account automatically and will be deducted automatically in applicable circumstances. The AlipayHK App must be updated to the latest version. The AlipayHK Coupon will be subject to its own terms and conditions. Cardholder may go to the “Home” page and select “Reward” to read details of the AlipayHK Coupon.
  6. Citibank and AlipayHK shall not be responsible for any failure to submit and/or process any Redemption arising from Cardholders’ exit, voluntarily or involuntarily, during any of the steps illustrated under Clause 3, including but not limited to network disconnection and technical device malfunction.
  7. The minimum aggregate value of AlipayHK Coupons that can be converted under each Redemption is HK$100 (comprising of HK$20 and/or HK$50 AlipayHK Coupons). The maximum aggregate value of AlipayHK Coupons that can be converted by the same AlipayHK account per day is HK$1,000 (comprising of HK$20 and/or HK$50 AlipayHK Coupons). The Redemption is subject to the Cardholder’s available Citi Points in the Eligible Card account.
  8. The amount of Citi Points redeemed through Redemption will be deducted from the Cardholder’s Eligible Card account by Citibank.
  9. The Redemption rate may vary by credit card types and may change from time to time. The exact Citi Points required for Redemption are based on the Redemption rate displayed at the AlipayHK App at the time of redemption.
  10. Cardholders must promptly update Citibank of any change to their registered mobile number. Cardholders should ensure that during Redemption, the mobile number registered with Citibank is provided in the relevant page of the AlipayHK App in order to enjoy the Service. Citibank and AlipayHK shall not be liable to any Cardholders or anyone else for any losses or damages arising from the Service.
  11. Once the Redemption is confirmed, it is irreversible and it cannot be cancelled, returned, exchanged or traded for cash or other promotion.
  12. Unless otherwise specified, Terms and Conditions of the Citi ThankYouSM Rewards Program apply. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.
  13. If there is any breach of these terms and conditions or illegal, fraudulent or abusive behavior found when using the Service or during Redemption, Citibank and/or AlipayHK will forfeit such Cardholders’ Redemption and the entitlement of the AlipayHK Coupon forthwith and without notice. Citibank and/or AlipayHK reserve the right to cancel such transaction (including Redemption) and to take legal action against the relevant Cardholder.
  14. In the event this Service is stopped by government agency’s orders or must be suspended due to server network attack or system failure or any circumstances beyond the Parties’ control, such event shall be regarded as force majeure, and the Parties shall not be liable for any damage, loss or dispute incurred therein.
  15. These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.

"Citi Points Conversion to MoneyBack Points" Terms and Conditions

  1. Citi Points Conversion to MoneyBack Points Service (“Service”) applies to Principal Cardholders ("Cardholders") of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Cards").
  2. This Service is applicable to Cardholders’ Citi Points Conversion to MoneyBack Points (“Redemption”) via MoneyBack’s official website or mobile application (“Online Platform”).
  3. To enjoy this Service, Cardholders must verify their identity by providing the last 4 digits of their Eligible Cards and their mobile numbers registered with MoneyBack (which must be the same as the registered mobile numbers with Citibank) to receive a One-Time Password, and the identity verification will be confirmed upon the One-Time Password being correctly entered. Cardholders can select the Citi Points amount to convert to MoneyBack Points and complete the Redemption under the Service.
  4. Citibank is not responsible for any failure to submit and/or process any Redemption arising from Cardholders’ exit, voluntarily or involuntarily, during any of the steps illustrated under Clause 3, including but not limited to network disconnection, technical device malfunction or any delay, interruption or disruption of MoneyBack’s Online Platform or system.
  5. Each Cardholder can only perform Redemption once per day. The minimum and maximum MoneyBack Points that can be converted under each Redemption are 5,000 and 50,000 respectively (subject to the Cardholder’s available Citi Points in the Eligible Card account).
  6. The amount of Citi Points redeemed will be deducted from the Cardholder’s Eligible Card account.
  7. The redemption rate may vary by credit card types and may change from time to time. The exact Citi points required for Redemption are based on the redemption rate displayed at the MoneyBack Online Platform at the time of redemption.
  8. Cardholders must promptly update Citibank of any change to their mobile number. Such updated mobile number must be the same as the registered mobile number with MoneyBack in order to enjoy the Service. Citibank shall not be liable to any Cardholders or anyone else for any losses or damages arising from the Service.
  9. Once the Redemption is confirmed, it is irreversible and it cannot be cancelled, returned, exchanged or traded for cash or other promotion.
  10. Unless otherwise specified, Terms and Conditions of the Citi ThankYouSM Rewards Program apply. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.