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WELCOME OFFERS TERMS AND CONDITIONS

Terms and Conditions
Eligibility for Welcome Offer
  1. Unless specified, the promotion period is valid from January 1st, 2021 to January 31st , 2022 both days inclusive (“Promotion Period”).
  2. Customers (“Eligible Cardholders”) must submit the application form and successfully apply for a principal card of the selected credit card (“Eligible Card”) issued by Citibank (Hong Kong) Limited (“Citibank”) during the Promotion Period.
  3. Unless otherwise specified, the Welcome Offers are not applicable to customers who currently hold, have cancelled or have held any principal card of Citi Credit Card within the past 12 months from the month of application for the Eligible Card ("New Customer"). (Except for applicants of Citi Prestige Card)
  4. Each Eligible Cardholder is entitled to one welcome offer only. Those applicants who have applied for 2 cards, of which one of the cards is a Citi Prestige Card, are entitled to two welcome offers (Not applicable to online applications.).
  5. Citi Prestige Card Welcome Offer will be made to the customer after the first year annual fee has been billed. The annual fee can neither be waived nor reversed under any circumstances.
  6. Unless specified, New Customers who are full time students of degree / diploma program of a Hong Kong Tertiary Institution will only be entitled to designated welcome offer for student.
Welcome Offer and Reward Conditions/Spending Conditions

  1. Eligible Cardholders are entitled to the following welcome offers upon fulfilling the relevant reward conditions/ spending conditions, and “Earn up to HK$1,000 cash rebate” offer☆:

    Card Types Applied Welcome Offers Reward Conditions/Spending Conditions    
    Citi Prestige Card+ 20,000 Miles (240,000 Points) Pay the first year annual fee of HK$3,800 APPLY NOW APPLY NOW
    Citi PremierMiles Card a) 9,000 Miles (108,000 Points) or Accumulate spending of HK$8,000 or above within the first 2 months from the date of card issuance APPLY NOW APPLY NOW
    b) HK$800 Wellcome Supermarket and Lifestyle Supermarkets Shopping Voucher× or
    c) Nespresso Pixie Electric Titan Coffee Machine (Valued at HK$1,388)★
    Citi Cash Back Card a) HK$800 Wellcome Supermarket and Lifestyle Supermarkets Shopping Voucher× or Accumulate spending of HK$8,000 or above within the first 2 months from the date of card issuance APPLY NOW APPLY NOW
    b) HK$700 Cash Rebate or
    c) Nespresso Pixie Electric Titan Coffee Machine (Valued at HK$1,388)★
    Citi Rewards Mastercard® a) 25X Points (HK$800 cash rebate)▲ or Accumulate spending of HK$8,000 or above within the first 2 months from the date of card issuance APPLY NOW APPLY NOW
    b) HK$800 Wellcome Supermarket and Lifestyle Supermarkets Shopping Voucher× or
    c) Nespresso Pixie Electric Titan Coffee Machine (Valued at HK$1,388)★
    d^) 75X Points (HK$300 cash rebate)* Accumulate spending of HK$1,000 or above within the first 2 months from the date of card issuance which include at least 1 mobile payment via Apple Pay, Google Pay or Samsung Pay
    Citi Rewards
    UnionPay Card◆         		a) 25X Points (HK$800 cash rebate) ▲ Accumulate spending of HK$8,000 or above within the first 2 months from the date of card issuance APPLY NOW APPLY NOW
    b) HK$800 Wellcome Supermarket and Lifestyle Supermarkets Shopping Voucher× or
    c) Nespresso Pixie Electric Titan Coffee Machine (Valued at HK$1,388)★
    Citi Octopus Platinum Card a) HK$1,000 cash rebate Accumulate spending of HK$8,000 or above within the first 2 months from the date of card issuance which include at least 1 HK$500 auto-reload transaction APPLY NOW APPLY NOW
    b^) HK$300 cash rebate Accumulate spending of HK$1,000 or above within the first 2 months from the date of card issuance which include at least 1 HK$500 auto-reload transaction
    Citi HKTVmall Card HK$1,000 HKTVmall Gift Voucher Physical credit card successfully approved and accumulate spending of HK$4,000 or above within the first 3 months from the date of instant credit approval or card issuance, whichever comes first APPLY NOW APPLY NOW
    Citi Plus Credit Card Apple AirPods Pro The normal credit limit being successfully approved and accumulate spending of HK$12,000 or above within the first 3 months from the date of card issuance APPLY NOWAPPLY NOW

    Unless otherwise specified, the above welcome offers are only applicable to New Customers.

    ☆Terms & Conditions for “Earn up to HK$1,000 cash rebate”:

    1. The promotion period is valid from December 1, 2021 to February 28, 2022, both dates inclusive (“Promotion Period”).
    2. Customers (“Eligible Cardholders”) must successfully apply for a principal card of the selected credit card issued by Citibank (Hong Kong) Limited (“Citibank”) during the Promotion Period and have the selected credit card successfully approved (“Eligible Card”) by March 31, 2022.
    3. The promotion is only applicable to customers who currently do not hold, have not cancelled or have not held any principal card of Citi Credit Card within the past 12 months from the month of application for the Eligible Card ("New Customer").
    4. Each Eligible Cardholder is entitled to “Earn up to HK$1,000 cash rebate” offer once only.
    5. Eligible Cardholders will be entitled to 100% Cash Rebate (“Rebate”) on the finance charges for Retail Transactions and Cash Advance Transactions that posted to the first two (2) monthly statements from the date of card issuance.
    6. Cardholders who have their respective Credit Card(s) replaced, renewed (Inclusive of renewed Visa Card to a Mastercard), report lost / stolen, all the Retail and Cash Advance Transactions made on the corresponding newly issued Eligible Credit Card due to the scenarios mentioned above will be automatically considered in the eligibility of the promotion.
    7. Eligible Cardholders are subject to a maximum Rebate of HK$1,000 throughout the Promotion Period.
    8. The Rebate will be rounded up to the nearest Hong Kong dollar.
    9. Each Cash Advance Transaction is subject to a cash advance fee of 4% of the cash advance amount for Citi Eligible Cards (minimum of HK$100/CNY100/US$13). For the finance charge and annualized percentage rate, please refer to Citi Credit Card / Diners Club Card Key Facts Statement And Fees Schedule.
    10. Citibank will determine the eligibility of Eligible Cardholders to participate in this promotion as well as the transactions based on Citibank’s record, and at the sole and absolute discretion of Citibank. If relevant Retail and Cash Advance Transactions made with the Eligible Card are verified by Citibank as Eligible Transactions for the Rebate, the Rebate will be credited to the Eligible Card account on or before June 30, 2022.
    11. Rebate can be used for future credit purchases only and cannot be used to settle any previous outstanding balance. It cannot be converted into cash or other gifts and is not transferable.
    12. Eligible Cardholders must keep and submit the relevant original credit card sales slips and original merchant sales receipts in respect of the Eligible Retail Transactions for inspection upon request by Citibank. All documents submitted to Citibank will not be returned.
    13. Eligible Cardholders’ Eligible Card account must be valid and with good credit record during the Promotion Period and the fulfillment period in order to be eligible to receive any Rebate otherwise Citibank reserves the right to forfeit the Rebate without prior notice.
    14. In case of any fraud/abuse/reversal or cancellation of transactions in respect of which the Rebate were awarded, Citibank reserves the right to debit from the Eligible Cardholder’s Card account the equivalent amount of the Rebate without prior notice.
    15. Citibank reserves the right to amend the terms & conditions without prior notice, while all matters and disputes are subject to the final decision of Citibank.
    16. In the event of any discrepancy between the English and Chinese versions of these terms & conditions, the English version shall prevail.
    +
    Customer will be offered 240,000 Points upon paying the first year annual fee of HK$3,800. According to the current conversion rate, customer may redeem 20,000 Miles for 240,000 Points.
    ×
    Wellcome Supermarket and Lifestyle Supermarkets Shopping Voucher shall only be used in all stores of Wellcome, Market Place by Jasons, Market Place, Jasons ichiba, 3hreesity and Oliver’s The Delicatessen in Hong Kong.
    ★
    The size of the Nespresso Pixie Electric Titan Coffee Machine measures Length 23.5cm, weight is 2.8 kg, the official retail price at Nespresso is HK$1,388. For more product details, please refer to the official website of Nespresso.. Citibank reserve the right to grant HK$800 Wellcome CashVoucher as welcome offer when stocks run out.
    ▲
    Customer will be eligible for 200,000 points (“Welcome Offer”), which is 25X points upon accumulated spending of HK$8,000 or above within the first 2 months after the date the card is issued (“Spending Condition”). According to the current conversion rate of Citi ThankYou Rewards through online banking, 250 point per $1 spending is equivalent to HK$800 cash rebate.
    ^
    Designated welcome offer for New Customers who are full time students of degree / diploma program of a Hong Kong Tertiary Institution. New Customers will be entitled to student welcome offer upon successfully applying for Citi Rewards Card (Student) or Citi Octopus Platinum Card (Student) on or before January 31st, 2022 and fulfilling the relevant spending conditions.
    Card Types Applied Welcome Offers
    successfully apply from January 1st, 2021 to January 31st, 2022
    Citi Rewards Card (Student) 75X Points ($300 cash rebate)
    Citi Octopus Platinum Card (Student) HK$300 cash rebate
    *
    Customer will be eligible for up to 75,000 points (“Welcome Offer”), which is 75X points upon accumulated spending of HK$1,000 or above within the first 2 months after the date the card is issued which include at least 1 mobile payment via Apple Pay, Google Pay or Samsung Pay (“Spending Condition”). According to the current conversion rate of Citi ThankYou Rewards through online banking, 250 point per $1 spending is equivalent to HK$300 cash rebate.
    ◆
    For Citi Rewards UnionPay Card, the spending condition amount is the same for HKD and CNY currencies, i.e. the conversion rate of HKD and CNY is 1:1 in the calculation for the spending conditions.
  2. All posted transactions and monthly installments of billed interest free installment plan conducted by principal and supplementary card(s), if applicable, are included in the Spending Conditions calculation. Ineligible transactions, including but not limited to, transactions through Faster Payment System (FPS) services, traveler's checks, cash advances, withdrawal amount/loan amount under the Balance Transfer Program, Cash Conversion Program, “FlexiBill” Installment Program and “PayLite” Installment Program and Quick Cash Installment Program, payment to the Inland Revenue Department, online bill payment or utilities bill / insurance transactions made with Eligible Card via internet banking or online payment system, all payments made using “Citi PayAll Service”, mutual funds payment, fees & charges, casino transactions, unposted/cancelled/refunded transactions, other unauthorized transactions and fraud and abuse transactions.
Fulfillment of Welcome Offer
9.  
  • (a) Points: Citi Prestige Cardholders, points will be credited to the eligible Principal Cardholder’s account two (2) months after the first year annual fee has been fully paid. Citi PremierMiles Cardholders, points will be credited into the relevant Eligible Card accounts within 4 months upon the month of meeting the relevant spending condition. Citi Rewards Card Cardholders, points will be credited into the relevant Eligible Card accounts within 4 months upon the month of meeting the relevant spending conditions. (Citi Prestige Cardholders and Citi PremierMiles Cardholders can choose to convert their Points to miles with and of the following Mileage Programs: Asia Miles, British Airways Executive Club, Etihad Guest, EVA Air Infinity MileageLands, Flying Blue, Garuda Indonesia Frequent Flyer, Malaysia Airlines Enrich, Qantas Frequent Flyer, Qatar Airways Privilege Club, Singapore Airlines KrisFlyer, Thai Airways Royal Orchid Plus or Virgin Atlantic Flying Club, The exchange is subject to the conversion rate of the chosen Mileage Program. Citi Prestige Cardholders, Citi PremierMiles, Citi Rewards Card and Citi HKTVmall Card Cardholders can also choose to convert Points to equivalent in Rebate which is subject to the Citi ThankYou Rewards Terms and Conditions and the Citi "Pay with Points – Merchants' Online Platforms Service" Terms and Conditions.)
  • (b) Wellcome Supermarket and Lifestyle Supermarkets Shopping Voucher will be mailed to Eligible Cardholders’ correspondence address within 4 months upon the month of meeting the relevant spending conditions. Gift Voucher Terms and Conditions will be on the back of the Gift Voucher.
  • (c) Nespresso Pixie Electric Titan Coffee Machine: Fulfillment letter will be mailed to Eligible Cardholders’ correspondence address within 4 months upon the month of meeting the relevant spending condition. For the redemption details of Nespresso Pixie Electric Titan Coffee Machine, please refer to the fulfillment letter.
  • (d) Cash Rebate: will be credited to Eligible Cardholders’ card account within 4 months upon the month of meeting the reward conditions/spending conditions.
  • (e) HKTVmall Gift Voucher will be sent to Eligible Cardholders’ email address (stated in the application form) within 5 months upon the month of meeting the relevant spending conditions.. For the Terms and Conditions of the usage of electronic gift voucher, please refer to the email.
  • (f) Apple AirPods Pro: Fulfillment letter will be mailed to Eligible Cardholders’ correspondence address within 5 months upon the month of meeting the relevant spending condition. For the redemption details of Apple AirPods Pro, please refer to the fulfillment letter.
All Offers Terms & Conditions
  1. If Eligible Cardholders select more than one welcome offer on the application form, Citibank reserves the right to provide only one of the welcome offers at its sole discretion.
  2. If Eligible Cardholders are entitled to receive any other promotional offers under other promotions, Citibank reserves the right to provide only one of the promotional offers at its sole discretion.
  3. Welcome offers cannot be changed once indicated on the application form, nor transferred to another person, cancelled, reversed nor exchanged for cash.
  4. Eligible Cardholders’ Eligible Card accounts must be valid and in good standing during the entire Promotion Period and fulfillment period in order to enjoy the welcome offers.
  5. In case of any fraud/abuse/reversal or cancellation of transactions included in the calculation of the spending conditions, Citibank reserves the right to debit from the Eligible Cardholders’ credit card accounts the equivalent amount of the welcome offers awarded under this promotion without prior notice.
  6. All welcome offers are available on a first-come-first-served basis while stocks last. Citibank reserves the right to grant an alternative offer in case of shortage.
General Terms & Conditions

  1. A higher credit limit may be given if (Not applicable for Citi Plus Credit Cardholders who applied via Citi Mobile® App)

    (a)

       Eligible Cardholders submit valid income/asset proof within the first 3 months from the date of card issuance/ instant credit approval or

    (b)

       Eligible Cardholders also open a Citibank Payroll Account and have payroll deposit in their Citibank Payroll Account through autopay/standing instruction/check deposit within the first 3 months from the date of card issuance.

  2. The products and services mentioned in this Welcome offers terms and conditions are not offered to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, and The Isle of Man. This Welcome offers terms and conditions is not intended as a recommendation or an offer or solicitation for the purchase or sale of any of the products and services to such individuals.
  3. Citibank is not a supplier or service provider of the products/services/auxiliary services provided and shall not be responsible for any matters relating to the products or services provided. The respective merchants are solely responsible for all obligations and liabilities in relation to such products or services. Upon redemption, all the products/services/auxiliary services cannot be replaced, returned or refunded.
  4. Citibank and the respective merchants reserve the right to amend these and other relevant Terms and Conditions at any time without prior notice.
  5. All matters and disputes will be subject to the final decision of Citibank and the respective merchants.
  6. In case of discrepancy between the English and Chinese versions, the English version shall prevail.
Required Documents
  1. Please enclose the following copies of documents to avoid processing delay:
  • (a) For all Principal Card Applicants: (i) HKID of Principal Card Applicant; AND (ii) Residential proof of address within the past 3 months showing the name of Principal Card Applicant, e.g. electricity bill or bank statement; AND ; (iii) any one of the following income/asset proof documents showing the name of the Principal Card Applicant: Most recent 1 month's payroll slip OR Full set of bank statements/passbook showing the name of Principal Card Applicant account number and last 3 months' salaries OR Other asset proof, e.g. fixed deposit advice.
  • (b) For a Principal Card Applicant who is not a Permanent Hong Kong Resident, please also provide: Valid passport showing the name, passport number and nationality of the Principal Card Applicant AND an employment contract showing employment period.
  • (c) For Principal Card applicants with a Former Name, please also provide relevant documentary proof, such as certificate of registered particulars or tax return.
  • (d) For Student Credit Card applicants, please enclose front and back copies of Student Identity Card.
  • (e) The Bank may request that the Principal Card Applicant provides additional identification documents for identity verification purpose when deemed necessary, including but not limited to passport or Mainland Travel Permit for Hong Kong and Macau Residents (Home Return Permit).
  • (f) Additional documents may be required to facilitate credit processing.
  • (g) Please note that the application form and any document submitted will not be returned.
  • (h) The Bank reserves the right to proceed or terminate the application even if not all related required documents have been received.

  1. The principal card applicants of Citi Plus Credit Card are required to complete one of the following Relevant Requirements: (i) submission of income proof documentation; or ii) successfully setting up the Citi Plus Banking Account as payroll account; or iii) funding a minimum of HK$80,000 in the Citi Plus Banking Account; or iv) submission of other asset proof, e.g. fixed deposit advice (each, “the Relevant Requirement”) within the first 3 months of Card approval. Upon completion of the Relevant Requirement, Citibank will assess the normal credit limit applicable to the Card.

    Please note that the application form and any document submitted will not be returned. Additional documents may be required to facilitate credit processing.