ANNOUNCEMENTS

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Announcements

Announcements
  • System Maintenance Notice

  • We are upgrading our systems to bring better services for you. The following services will be unavailable during the system maintenance period. We apologize for the inconvenience caused.

    • Date Time Service Affected
    Jan 25, 2026 0:00 am to 6:00 am ● View and register promotional campaign offers
    Jan 25, 2026 1:00 am to 7:00 am ● Citi Mobile® App and Citibank Online
    ● Card-not-present transactions (Credit card and Debit card)
    ● Credit card, Online Loan application, Apply opening bank account through Citibank Online and Citi Mobile® App
    ● EPS services
    Jan 25, 2026 1:00 am to 8:00 am ● FPS services
    Jan 25, 2026 2:00 am to 7:00 am ● Citibank ATM and JETCO services
    ● Overseas ATM services
    ● Citibank® Global Transfers
    ● Citi Live Chat and Messaging service through Citibank Online, Citi Mobile® App
    ● CitiPhone Banking
    ● Adding Citi Debit card to Apple Pay and Samsung Pay
    ● Adding Citi Credit card to Apple Pay, Google Pay, Samsung Pay
    ● Citi Alerts Service delay

    Important Notice on Bogus Phone Calls / Emails / SMS / Video Conference & Online Banking Security

    Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Under any circumstances, please keep your password and PIN secret and do not disclose them to anyone including Citibank staff. Citibank staff will never ask for your account number, Citibank user ID or password, ATM Card/Credit Card Personal Identification Number (PIN), account balance and identity card/passport number or other sensitive information. Please click here for more information on fraud prevention advice.

    In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.

    Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.

    Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.

    You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.