System Maintenance Notice
- Due to system maintenance, the following services will be temporarily unavailable on May 9, 2021 (Sunday). We apologize for the inconvenience caused.
- ● Fund transfers from or to Citi via the FPS network will be unavailable during 2:30am to 07:00am.
- ● EPS service will be unavailable intermittently during 1:00am to 6:00am.
- ● Citi Global Rewards travel redemption service will be unavailable during 11:00am to 3:00pm.
Citi would like to remind the public that the website http://citiglobalhk.net/en/, purportedly to be a website owned by Citigroup Global Markets Asia Limited, is not owned by or associated with Citi or any of its affiliated companies. We would like to remind the public not to share any personal and banking details with suspicious websites or phishing emails.
Important Notice on Bogus Phone Calls / Emails / SMS / Video Conference & Online Banking Security
Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Under any circumstances, please keep your password and PIN secret and do not disclose them to anyone including Citibank staff. Citibank staff will never ask for your account number, Citibank user ID or password, ATM Card/Credit Card Personal Identification Number (PIN), account balance and identity card/passport number or other sensitive information. Please click here for more information on fraud prevention advice.
In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.
Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.
Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.
You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.