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Suspicious Email from PayPal
We are aware of a recent email purported to be sent from PayPal informing the recipient about an online transaction that he / she may not be aware of. We would like to remind our clients to be mindful of unknown callers and email senders, never click on any hyperlink or respond to any email, or provide your personal information to any party whose identity you cannot verify.
In addition, clients may consider setting up Citi Alerts through our website, which enables you to receive real time SMS notifications on suspicious transactions, and each time a credit card transaction occurs that reaches your pre-set amount. If you have any questions, please contact our 24-hr CitiPhone Banking at 2860-0333 for further assistance.
Important Notice on Bogus Phone Calls/ Emails / SMS Messages, Online Banking Security & Fraud Prevention Advice
Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Please click here for more information on fraud prevention advice.
In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.
Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.
Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.
You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.