Security warnings for users of selected models of Samsung mobile phones
Regarding fingerprint recognition issue notice from Samsung on Galaxy S10/S10+ and Note10/10+, the reliability on the fingerprint might affect level of security of using Touch ID login to the Citi Mobile® App. We advise our customers using these models to log in Citi Mobile® App by password and stop using Touch ID login until Samsung software is updated. Please contact us if you find any unauthorized activities.
Important Notice on Bogus Phone Calls / Emails / SMS / Video Conference & Online Banking Security
Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Under any circumstances, please keep your password and PIN secret and do not disclose them to anyone including Citibank staff. Citibank staff will never ask for your account number, Citibank user ID or password, ATM Card/Credit Card Personal Identification Number (PIN), account balance and identity card/passport number or other sensitive information. Please click here for more information on fraud prevention advice.
In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.
Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.
Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.
You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.