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Suspicious Email from PayPal

We are aware of a recent email purported to be sent from PayPal informing the recipient about an online transaction that he / she may not be aware of. We would like to remind our clients to be mindful of unknown callers and email senders, never click on any hyperlink or respond to any email, or provide your personal information to any party whose identity you cannot verify.

In addition, clients may consider setting up Citi Alerts through our website, which enables you to receive real time SMS notifications on suspicious transactions, and each time a credit card transaction occurs that reaches your pre-set amount. If you have any questions, please contact our 24-hr CitiPhone Banking at 2860-0333 for further assistance.

Fraud Alert on Bogus Phone Calls, Online Banking Security & Fraud Prevention Advice

Citibank does not send you email asking for your Citibank Online User ID and password, other types of password/PIN or other sensitive information. Please click here for more information on fraud prevention advice.

In light of recent news reports regarding telephone scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers or pre-recorded voice message phone calls requesting such information. Please click here for the important notice on unauthorized calls.

Click here to watch the TV Announcement in the Public Interest (API) jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.

If you have received suspicious emails / calls purporting to be from Citibank, please contact us immediately by calling our dedicated hotline at (852) 2860 0370 to verify the sender’s / caller’s identity.

You may, at any time, choose not to receive our marketing calls by calling our 24-hour CitiPhone Banking at (852) 2860 0333.