Help is never far away, find it here now

Help is never far away, find it here now

Want to make a general enquiry about Citibank, submit a feedback, an appreciation or a complaint, get an application form, request a service, or simply express your views about our site? Enjoy doing it here, online and hassle-free!

CitiPhone Banking Hotline (Banking* and Card Services) 2860 03332860 0333
24-hour Citigold Hotline 2860 01112860 0111
24-hour Citigold Private Client Service Line 2860 88882860 8888

* Effective January 21, 2018 , the manned service hours of CitiPhone Banking Hotline for Citibanking services will be revised to 8am – 8pm, Monday to Sunday, click here for details.

Citibank is bringing you Hong Kong’s first Voice Biometrics Authentication. Learn more or call (852) 2860 0345 (852) 2860 0345 for registration.

Service Mailing Address
Banking Service Citibank (Hong Kong) Limited
P.O.Box 20151
Hennessy Road Post Office
Hong Kong
Remittance Service Citibank (Hong Kong) Limited
Remittance Department / Payment Operations
11/F Citi Tower, One Bay East
83 Hoi Bun Road, Kwun Tong,
Kowloon, Hong Kong
Credit Cards Service Citibank (Hong Kong) Limited
G.P.O. Box 3463
Hong Kong
  • Citi Priority® Maximum offer of Japan round-trip tickets redemption
  • “Dial-a-Check” Installment Program - Monthly Flat Rate as low as 0.10%