Help is never far away, find it here now

Help is never far away, find it here now

Common questions

If you have updated your iPhone to iOS 13 and experienced issues when using Citi Mobile App, please download/update the latest version of the app (version 7.1.5) from the App Store.

If you use iPhone 5C or older device, you are not able to access our App, but you can manage your account by logging on to via your mobile browser. Sorry for any inconvenience.

To transfer funds from other banks to your Citibank account, you need to provide the information below to the sending bank:

Transfer from other local banks

  • Bank code: 250
  • Branch code: 390
  • Your bank account number (8-digits)

Note: Some banks may only ask you to provide bank code and account number. The “account number” they refer to is the combination of branch code and your bank account number (i.e. 390XXXXXXXX).

Transfer from other overseas bank by Telegraphic Transfer

  • Bank Name: Citibank (Hong Kong) Limited
  • Bank's Address: Hong Kong Branch, Hong Kong
  • Your bank account number
  • Your full name with Citibank
  • Bank code: 250
  • Branch code: 390

Note: Some banks may ask you to provide additional information (e.g. BSB code, Sort code, etc), depending on the type of currency you transfer. Please provide the information below where necessary:

Currency Additional information required
USD Routing number: 021000089
GBP Sort code: 185008
AUD BSB code: 242200
EURO IBAN: IE91CITI99005123897008

Click here to find out more about fund transfers

You can find your bank account number on:

Your bank statement or

Log on to Citibank Online via desktop/laptop computer and click on "Unmask Account Number" under Useful Links on the right hand side. Upon successful authentication of a One-time password, your account number will be displayed.

Your account number is 8 digits total, and please remove any additional leading zeros that would make it more than 8 digits.

Citi Mobile® Token is a feature within the Citi Mobile App to generate a One-Time Password (OTP) in order to authenticate online and mobile transactions, replacing other methods such as physical Security Device or OTP via SMS. It does not require any internet connection to generate an OTP which is more convenient especially when you travel overseas.

To enable Citi Mobile Token, please tap the 'Profile' icon at top left > tap 'Manage Citi Mobile Token'. If you don't have a bank account, please tap 'Settings' icon at bottom right > tap 'Set up Citi Mobile Token'.

To generate an OTP, simply tap on 'Citi Mobile Token' icon on the login screen of the mobile app, input your 6-digit Unlock code and the OTP will be displayed.

Click here to find out more.

If you can’t log in to the app or online banking it may be because your online account is locked. You can unlock it by resetting your online password via Citi Mobile App or desktop/laptop computer.

Via Citi Mobile App

  • Tap ‘Forgot?’ on the password bar
  • Input your ATM card & ATM PIN or Credit Card number & CVV2 & Date of birth
  • Enter the One-time Password from SMS
  • Create a new password

Via Desktop/laptop computer

  • Click here to start
  • Input your ATM card & ATM PIN or Credit Card number & CVV2 & Date of birth
  • Enter the One-time Password from SMS
  • Create a new password

We suggest you to register via Citibank Online for Cash Payout Scheme, fast and convenient.

Please click here to learn more about the registration tutorial and offer details of Cash Payout Scheme.

See all other FAQs

Can’t find what you’re looking for? Contact us.

CitiPhone Banking Hotline (Banking* and Card Services) 2860 03332860 0333
24-hour Citigold Hotline 2860 01112860 0111
24-hour Citigold Private Client Service Line 2860 88882860 8888

* Effective January 21, 2018 , the manned service hours of CitiPhone Banking Hotline for Citibanking services will be revised to 8am – 8pm, Monday to Sunday, click here for details.

Service Mailing Address
Banking Service Citibank (Hong Kong) Limited
P.O. Box 62171
Kwun Tong Post Office
Hong Kong
Remittance Service Citibank (Hong Kong) Limited
Remittance Department / Payment Operations
10/F Citi Tower, One Bay East
83 Hoi Bun Road, Kwun Tong,
Kowloon, Hong Kong
Credit Cards Service Citibank (Hong Kong) Limited
G.P.O. Box 3463
Hong Kong
  • Time Deposit Offer. Deposit funds to enjoy preferential interest rates
  • “Dial-a-Check” Installment Program - Monthly Flat Rate as low as 0.10%