Citibank® provides you with an array of great banking services, taking care of your different needs.
Enquiry and Application Hotline (852) 2860 0230(852) 2860 0230.
Our remittance services allow you to complete a fund transfer in the blink of an eye.
Citibank® Global Transfer
Convenient and real-time fund transfer between your Citibank® Hong Kong account and overseas Citibank® accounts.
For more details about Citibank® Global Transfer, please click here.
Telegraphic Transfer
Secure channel for transferring funds in any major currency from your Citibank® account to overseas accounts.
Local Inter-bank Funds Transfer
Instant fund transfer from your Citibank® account to any other bank account in Hong Kong.
Fund Transfer Services at Branch
We offer you fast and secure fund transfer services including Telegraphic Transfer, Local Inter-bank Funds Transfer and Drafts.
Please click here to view the daily transfer limit.
You can settle your bills hassle-free now!
By Autopay
It is free to set up autopay instructions for bill payments1,2 with Citibank® Online or Citi Mobile App, please click here to watch a step by step guide to set up an autopay with Citi Mobile App.
Citibank® Online
You may also settle your bills for over 300 EPSCO merchants via Citibank® Online.
E-Cheque deposit service
As part of an industry wide launch of e-Cheque services in Hong Kong in December 2015, a new e-Cheque deposit service is available to you.
What is e-Cheque?
- E-Cheque is an electronic counterpart of the paper cheque. It is a PDF document showing all essential information such as cheque date, payee’s name and cheque amounts etc.
- This service provides an efficient and convenient alternative for bank customers to receive payments.
- It provides enhanced security features and saves the need for physical delivery and physical presentment. Payment with e-Cheques will become faster, easier and entirely paperless.
How to deposit an e-Cheque?
Clients can deposit the e-Cheque through the Hong Kong Interbank Clearing Limited (HKICL) e-Check Portal Drop-box service which is available at:
- Web portal for computers: www.echeque.hkicl.com.hk
- Mobile application for mobile devices: Search the keyword "e-cheque".
Clients are required to register at the HKICL e-cheque Portal Drop-box service before deposit the e-cheque. For details of the registration & deposit process, please visit www.echeque.hkicl.com.hk
Gift Check
Gift Check in Hong Kong Dollars is available up to HK$20,000 and there is no expiry date3. Purchase your Gift Checks by visiting your nearest Citibank® branch.
Manager's Check
Manager's Checks4 are Hong Kong Dollar Cashier's Checks issued by Citibank® with guaranteed payment by the bank.
Manager's Checks are available to Citibank® customers and are issued in Hong Kong Dollars only. If you require another currency, please consider a demand draft.
Money Safe security measure
What is Money Safe?
- To protect your money from scammers, Citibank® introduces “Money Safe” security measure. It helps protect your funds from scams and unauthorized transfers or withdrawals. By locking money from your checking / savings accounts that you don’t need everyday access to, you can bank with us securely while you continue to earn interest at current rates.
- For added security and protection, the funds can be unlocked only in-person at a branch with the required verification procedures.
Which bank account are protected under Money Safe?
- Retail banking individual customers are protected under Money Safe:
- Checking account
- Savings accounts
How to lock fund under Money Safe?
- All or part of your bank account balances can be locked under Money Safe at branch.
- Maintain sufficient available balance for any transaction (e.g. withdrawal, fund transfer, direct debit, standing instruction, loan and card repayment, bank fees and charges, etc.) meeting your daily and other ad hoc needs to avoid any late fees and overdue interest.
What is the impact after funds is locked under Money Safe?
- Once the money is locked, it cannot be used for withdrawals, fund transfers, direct debit authorization and standing instruction related transactions, loan and card repayment, bank fees and charges, etc.
- It is account holder’s responsibility to maintain sufficient funds for any transaction (e.g. direct debit authorization and standing instruction related transactions, loan and card repayment) meeting your daily and other ad hoc needs to avoid any late fees and overdue interest.
- Money Safe protected fund will continue to be eligible for interest.
How to release fund under Money Safe?
- For added security and protection, the funds can be unlocked only in-person at a branch with the required verification procedures.
Remarks:Remarks:
- Please ensure there is sufficient balance in your Citibank saving or checking account, and note the corresponding daily transfer limit of your account
- The autopay authorization set up process may take 2 - 6 weeks, varying from different bills you register. Please continue to settle your monthly statement in your usual manner until words "PAYMENT BY AUTOPAY" or statement similar in meaning are printed on such bills.
- Please be careful not to misplace or lose Gift Checks as they cannot be refunded and payments cannot be stopped.
- If you lose your Manager's Check, report it immediately to our branch staff. A Letter of Indemnity from the customer and the beneficiary of the Check is also required to file the loss. Payment of a Manager's Check cannot be stopped once the payee has received the check.