OTHER BANKING SERVICES

Money Safe security measure

What is Money Safe?

• To protect your money from scammers, Citibank® introduces “Money Safe” security measure. It helps protect your funds from scams and unauthorized transfers or withdrawals. By locking money from your checking / savings accounts that you don’t need everyday access to, you can bank with us securely while you continue to earn interest at current rates.
• For added security and protection, the funds can be unlocked only in-person at a branch with the required verification procedures.

Which bank account are protected under Money Safe?

• Retail banking individual customers are protected under Money Safe:
  • Checking account
  • Savings accounts

How to lock fund under Money Safe?

• All or part of your bank account balances can be locked under Money Safe at branch.
• Maintain sufficient available balance for any transaction (e.g. withdrawal, fund transfer, direct debit, standing instruction, loan and card repayment, bank fees and charges, etc.) meeting your daily and other ad hoc needs to avoid any late fees and overdue interest.

What is the impact after funds is locked under Money Safe?

• Once the money is locked, it cannot be used for withdrawals, fund transfers, direct debit authorization and standing instruction related transactions, loan and card repayment, bank fees and charges, etc.
• It is account holder’s responsibility to maintain sufficient funds for any transaction (e.g. direct debit authorization and standing instruction related transactions, loan and card repayment) meeting your daily and other ad hoc needs to avoid any late fees and overdue interest.
• Money Safe protected fund will continue to be eligible for interest.

How to release fund under Money Safe?

• For added security and protection, the funds can be unlocked only in-person at a branch with the required verification procedures.

Money safe promotion

• If you successfully set up protected funds in Checking/Saving accounts under Money Safe at the following 4 branches from 1 Oct 2025 to 31 Dec 2025, you can get a magnetic card holder as Money Safe gift.
  • Wheelock House Branch
  • Causeway Bay Branch
  • Nathan Road Branch
  • Mongkok Branch
• Each customer can redeem a maximum of 1 Money Safe gift during the promotion period.
• Gift supplies are limited, and gifts are available on a first-come, first-served basis, while stocks last.
• This gift cannot be exchanged for cash or other gifts and is nonreturnable.
• The Bank shall not be liable for any loss or damage suffered whatsoever, including but not limited to indirect or consequential loss, or for any personal injury suffered or sustained as a result of taking or using any of the gifts.
• In the event of any disputes, the decision of the Bank shall be final.

Money Safe General Terms and Conditions

What is Money Safe?

• Money Safe ("Money Safe" or "MS") allows you to lock part of the funds you deposited with Citibank (Hong Kong) Limited (the "Bank") to protect them from loss due to fraud and scam. The funds will be locked by segregating (that is, separating) them from the other funds you deposited with us. The locked funds will not be used for any fund outflow through any channel whether online or offline, including withdrawal, fund transfer, autopay, direct debit authorization, standing instruction, loan or card repayment or payment of bank fees or charges (collectively, "Transactions").
• Money Safe is available to the types of bank account we specify from time to time. These accounts include current account, savings account and time deposit account, denominated in Hong Kong Dollar or any other currency we specify from time to time.
• Use of Money Safe is completely voluntary. You may decide whether to use Money Safe based on your own needs and circumstances.

Who is Money Safe for?

• Money Safe is suitable for an individual account holder:
  

  i) who wants an extra layer of security to prevent loss of funds in bank accounts due to fraud and scam; and

  ii) who is willing to lock up funds for MS protection and accepts that such funds will not be available for Transactions (including Transactions by the account holder) unless duly released from MS protection

• Once you have locked any funds for MS protection, we are required to stop processing any Transaction pursuant to any instruction received by us after the funds have been locked (including any instruction given by you) until the locked funds are released from MS protection in accordance with the procedures specified in these Terms & Conditions.

If you decide to use Money Safe?

• You will have to follow and complete the steps set by us and give instructions to lock any funds in your account(s) or increase the locked amount for MS protection. We have the right to use any way we consider appropriate to lock the funds.
• We will set aside the locked amount in your existing account(s). Only that amount will be locked for MS protection. This means that any interest accruing on the locked funds will not be locked for MS protection.
• You will have to take the necessary steps and give instructions and complete the necessary identity verification to our satisfaction every time (i) you reduce or release any amount of locked funds from MS protection; or (ii) you early uplift a time deposit under MS protection.
• You are solely responsible for managing your accounts on an ongoing basis to ensure that there are sufficient immediately available funds (that are not locked funds under MS protection) in your accounts to meet your daily and other ad hoc needs, paying attention to the Transactions you expect to conduct. We will not be liable for any loss, consequence or inconvenience caused to you and/or any other person by insufficient funds in your accounts due to locking funds for MS protection.
• We will not be responsible for any loss suffered by you as a result of using Money Safe except for any direct and reasonably foreseeable loss caused to you directly and solely by our wilful default or gross negligence in operating the Money Safe arrangements.

Before you use Money Safe?

• Before you lock any funds for MS protection, you should carefully consider the matters set out in Clauses 1, 2 and 3 above. You should use Money Safe only if you accept all the arrangements and consequences set out in Clauses 2 and 3 above.

Our steps for using Money Safe?

• We may set and change the steps, details or arrangements relating to the use of Money Safe from time to time having regard to the applicable requirements or expectations of regulatory authorities or law enforcement agencies.

Your instructions relating to Money Safe

• To lock funds or increase locked amount for MS protection
  i) To use Money Safe, you will have to give us clear instructions:
    1) on the amount of funds to be locked for MS protection, subject to any minimum amount (if any) set by us from time to time;
    2) to identify the account from which the funds are to be locked for MS protection; and
    3) if you want to lock funds from more than one account, to identify each account and the amount of funds to be locked from that account.
  

  ii) Clause 6(a)(i) above also applies every time you increase the funds to be locked for MS protection.

• To reduce or release locked funds from MS protection
  i) To reduce or release any locked funds from MS protection, you will have to give us clear instructions to identify the amount of locked funds to be reduced or released from MS protection and the account holding the locked funds, and complete the release procedure specified in Clause 3(c);
  ii) You should note that once any locked funds are released from MS protection, such funds are no longer protected from fund outflows and can be used for Transactions.
• Locking funds, increasing locked amount, or reducing or releasing locked funds will take effect after we have executed your instructions. You should give us instructions reasonably in advance to allow sufficient time for processing. We will process your instructions as soon as practicable and usually can put your instruction in effect in [3] working days after receiving your instruction.
• To be effective, instructions relating to Money Safe must be given by you to us in accordance with the applicable provisions of our terms and conditions governing the relevant account.

Locked funds for MS Protection

• You will continue to receive interest on the locked funds and enjoy other benefits which you are entitled to if you do not lock the relevant funds for MS protection.
• If you lock funds in or from a time deposit for MS protection, the funds together with the interests (if any) will continue to be locked upon the maturity or renewal of that time deposit. If you want to release the locked funds with the interests (if any) in or from a time deposit from MS protection, you should give us express instructions in writing at least [3] working days before the maturity date of that time deposit.

Our rights are not affected by Money Safe

Use of Money Safe will not affect the rights we are entitled to in relation to your funds or accounts, including the following rights:

• to apply any amount from the locked funds to settle any debts or amounts (including but not limited to any outstanding loan amounts) (in whole or in part) you owe us in accordance with any contractual, equitable or statutory set-off rights. For the avoidance of doubt, the use of MS by you shall not prevent or restrict the Bank from exercising its rights under any existing terms and conditions governing your account(s) and services with the Existing Terms, including but not limited to Clause 12 (Charge, Lien, Set Off) of the Bank's Terms and Conditions for Accounts and Services;
• to enforce any security interest we hold against the funds including any locked funds;
• to suspend, freeze or close any account in accordance with the Existing Terms;
• to deal with the funds (including releasing, withdrawing or transferring any locked funds under MS protection) to comply with any court order or mandatory obligations imposed on us; and to handle the funds (including releasing, withdrawing or transferring any locked funds under MS protection) as we consider reasonable and appropriate in good faith from time to time having regard to the applicable requirements or expectations of regulatory authorities or law enforcement agencies.

Other Terms and Conditions (Applicable to "Money Safe Service" and/or Disabling / Enabling "Online/Mobile Banking Service")

• Locked funds under MS protection and/or any disabled Online/Mobile Banking service can only be released / enabled by you and/or your authorized signatories in person at a branch, subject to requirements imposed by the Bank from time to time.
• The Bank may at any time amend these Terms and Conditions and/or introduce additional terms and conditions from time to time. Such amendment(s) and/or additional term(s) shall become effective subject to the Bank giving notice to you in accordance with the Existing Terms. You agree to such amendment(s) and/or additional term(s) if you continue to maintain or use the relevant service on or after the effective date of such amendment(s) and/or additional term(s).
• In the event of any discrepancy between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
• In addition and without prejudice to the Bank's rights under any Existing Terms, the Bank reserves the right in its absolute discretion to (i) cancel MS or release any locked funds under MS protection, and/or (ii) cancel or change arrangements related to the Disabling / Enabling Online/Mobile Banking Service, without your prior consent or instructions and without liability or compensation from the Bank upon the occurrence of any of the following events:
  

  (a) the Bank terminates the relevant account(s) and/or service(s) in accordance with the Existing Terms;

  (b) there is any erroneous entry or irregularity in the locked funds under MS protection and/or in any of your accounts;

  (c) there are changes of circumstances which may affect the rights and interest of the Bank as the Bank may absolutely determine; and/or

  (d) in any scenario where the Bank may in good faith deem it reasonable to do so.