Messaging Service

Messaging Service

Messaging Service

Need any help with managing your accounts or understanding our products? You can now reach our Citi officers via Citi Mobile® App "Messaging Service"! We will be glad to answer your questions and aim to give you a reply as soon as possible, so you can have more time to enjoy your life!



You can leave a message for Citi officers via "Messaging Service" at Citi Mobile® App - anytime, anywhere. We will get back to you as soon as possible to help solve your enquiry.


It's simple. Just leave us a message and enable the Push Notifications service. You can continue with your own activities in your device and will receive an instant notification once Citi officers have replied, so you don’t have to waste time waiting on the phone and you can view your conservation history with ease!


Your privacy and security are very important to us! We have built in end-to-end encryption in "Messaging Service", to ensure only you and Citi officers can view your messages, and that your messages are protected and secure!

4 steps to connect with Citi officers

  • Login to Citi Mobile® App, and tap the Help button on the bottom right
  • Click "Messaging Service"**
  • Click “Continue” to accept the T&Cs and/or Disclaimers
  • Leave a message to start a conversation with Citi officers, and have your Push Notifications enabled to receive alert when it is replied!
  • Click here to learn more about how to enable the Push Notifications service in our app to receive an instant notification!

Click here to learn more about how to enable the Push Notifications service in our app to receive an instant notification!

**If you are a Citi Private Client and Citigold® client, you may wish to click here and connect with your relationship manager using our “Citi Live Chat” services

What can "Messaging Service" help you with? Here are some examples of what you can ask Citi officers!

Services Type Question Examples
Banking How can I get the new fund offer?
What should I do if I would like to receive funds via FPS service?
Credit Card How can I redeem my reward points and check my marketing promotion details?
Can I apply credit limit increase in Citi Mobile® App?
Payment and Transfer What is the service charge for inward and outward TT?
Investment What are the fees for US stock trading?

Citibank HK

Messaging Service is now available on Citi Mobile® App

Available on the App Store     Android App on Google play

Click here to learn more about Citi Mobile®

  • Citi Mobile® App makes banking more convenient
  • e-Statement Services Simple, Safe and Secure.