A wealth of convenient financial services to enjoy everyday!

A wealth of convenient financial services to enjoy everyday!

With 24-hour CitiPhone Banking, you can enjoy our services round-the-clock even when you are on the move.

24-hour CitiPhone Banking: 2860 03332860 0333

  • Our manned phone banking service is always ready to answer your call 24 hours a day.
  • Enjoy a variety of services through our 24-hour automated voice response service, including:

    • Balance enquiry
    • Funds transfer
    • Settle bill payments with over 500 EPSCO merchants1
    • Manage your credit card account, such as card payment and change your credit card autopay instruction.
  • One Telephone PIN to manage both banking and credit card accounts.
  • No registration is required. You can simply use your Citibank ATM Card or Credit Card number and Telephone PIN2 to access your account.
Clients are required to register the merchants or organizations as payees through Citibank Online in advance.
First time users are required to set up their Telephone PIN through the automated voice response service and can change the PIN anytime afterwards by contacting our CitiPhone Officers or through the automated voice response service.

Citibank is bringing you Hong Kong’s first Voice Biometrics Authentications. Learn more or call (852) 2860 0345 (852) 2860 0345 for registration.

  • Citi Priority® Maximum offer of Japan round-trip tickets redemption
  • e-Statement Services