CITI ALERTS SERVICE

Citi Alerts Service
Be in the know, even on the go!

Citi Alerts Service
Be in the know, even on the go!

Citi Alerts service is a great way to let you stay on top of your account activity

  • Stay informed: Get free updates about your bank, investment and credit card account activities via Mobile App push notifications, SMS and/or email
  • Personalized : You can select your preferred notification channels, your required alerts and set separate alerts to be triggered when transactions reach your specified amount, so you can focus on what’s important
How To Enroll
  • Push Notification: Log on to Citi Mobile® App > Click the top left button > Settings > Enable / Disable Push Notifications > Manage Notifications

    Note:
    • When you log in the latest Citi Mobile App, Push Notifications will be automatically enabled. All Citi Alerts will then be delivered via Push Notification replacing SMS alerts that you may be currently receiving. If you would like to continue to receive SMS alerts, please follow the steps in below table to enroll in SMS Citi Alerts again.
    • Since Google Play service is not available in China, if you use latest Citi Mobile Android app and frequently travel to China, you may not receive Push Notifications. Thus, we suggest you to enroll in SMS Citi Alerts again by following the steps in below table
  • SMS & Email Alerts:

    Banking Alerts Log on to Citibank Online > Services > My Profile > Citi Alerts
    Credit Card Alerts
    Investment Alerts
    Premium Account Payment Currency Alert
    FundWatch Alert Log on to Citibank Online > Wealth Management > Mutual Fund > FundWatch Service

Banking Alerts
Alert Description Push Notification SMS Email
Account Overdrawn Alert Notification when your checking account is overdrawn
Debit via Interbank Autopay/ Standing Instruction Alert Notification on debit transactions to your Checking/Savings account via local Interbank Autopay or standing instruction
Credit via Interbank Autopay Alert Notification on credit transactions to your Checking/Savings account via local Interbank Autopay
Account Balance Alert (Weekly alert on Friday) Notification on your Checking/Savings account balance. You will receive one SMS alert for each account
Time Deposit Maturity Alert Notification on the maturity date of your Time Deposit
Online Payments and Transfers Alert (real-time) Notification on debit transactions (payments or transfers) done through Citibank Online that have reached the amount you have specified
ATM Card Transaction Alert (real-time) Notification when there is a cash withdrawal or transfer made on your account from an ATM machine worldwide that has reached the amount you have specified
Investment Alerts
Alert Description Push Notification SMS Email
FX Order Watching /
FX Margin Order Execution Alert
Notification when your FX Margin order or FX order is executed
FX Margin Credit Monitoring Alert Notification to monitor the margin level of your FX Margin Account
FX Leverage Credit Monitoring Alert Notification to monitor the leverage level of your FX Leverage account
FX Margin Account Activation Alert Notification on the activation of your newly opened FX Margin account
FundWatch Notification on the percentage change in portfolio and funds of your Mutual Funds account
Premium Account Payment Currency Alert Notification on the payment currency of your Premium Account upon notification date
Credit Card Alerts
Alert Description Push Notification SMS Email
Credit Card Transaction Alert (real-time alert) Notification to the principal cardholder each time a credit card transaction reaches your specified amount
90% Credit Limit Reached Alert (real-time alert) Notification when your total spending exceeds 90% of your credit line
Payment Due Alert Notification on statement balance and minimum payment before payment due date of each month
Payment Posted Alert Notification on receipt of your payment
Statement Notification Alert Notification on next payment due date and the minimum amount due when your statement is issued
Suspicious Transaction Alert Notification on suspicious transaction
TWO-WAY SMS

Simply send us an SMS using your registered phone to activate your credit card, check the latest statement balance or available credit limit. Your request will be processed instantly!

Steps
Activate a new credit card
  • Input SMS: ACT XXXX (last 4 digits of your credit card no.)
  • Send to +85298600333
  • Your new card is activated. You will also receive our SMS about your successful activation shortly
Check the latest statement balance of credit card
  • Input SMS: STMT XXXX (last 4 digits of your credit card no.)
  • Send to +85298600333
  • You will receive our SMS shortly
Check the available credit limit of your credit card
  • Input SMS: BAL XXXX (last 4 digits of your credit card no.)
  • Send to +85298600333
  • You will receive our SMS shortly
FAQs

General

Citi Alerts Service sends notifications via Citi Mobile® App, SMS and/or email to remind or notify you on the latest information regarding your banking, investment and credit card accounts.

All Citibank customers can enroll in this service.

The service will be effective within two business days of your enrollment.

No, this service is free of charge for all Citibank customers.

There is no need to pre-subscribe to the SMS service from your mobile service provider. Please consult your mobile service provider for details.

Push Notifications

Push Notifications is a new delivery method of alerts via Citi Mobile® App. Today you can receive alerts via Push Notifications, SMS and/or Email.

Push Notifications: Log on to Citi Mobile® App > Settings > Enable / Disable Push Notifications > Manage Notifications

Note:
  • When you log in the latest Citi Mobile App, Push Notifications will be automatically enabled. All Citi Alerts will then be delivered via Push Notification replacing SMS alerts that you may be currently receiving. If you would like to continue to receive SMS alerts, please follow the steps in below table to enroll in SMS Citi Alerts again.
  • Since Google Play service is not available in China, if you use latest Citi Mobile Android app and frequently travel to China, you may not receive Push Notifications. Thus, we suggest you to enroll in SMS Citi Alerts again by following the steps in below table

SMS & Email Alerts:

Banking Alerts Log on to Citibank Online > Services > My Profile > Citi Alerts
Credit Card Alerts
Investment Alerts
Premium Account Payment Currency Alert
FundWatch Alert Log on to Citibank Online > Wealth Management > Mutual Fund > FundWatch Service

Once you have downloaded/ upgraded to our latest Citi Mobile app and allow Citibank to send you notifications, you will be automatically enabled to receive alerts via Push Notifications which replaces SMS alerts that you may be currently receiving. If you want to enable to receive alerts via SMS, please log on to Citibank online > Services > Citi Alerts > Modify Alerts > Edit > Select your alerts and check “SMS” box.

If you have enabled SMS alerts, please check the below:

  • Your mobile phone is connected to a mobile network
  • Your registered mobile phone number is correct

Enabling Push Notifications will automatically replace SMS alerts that you may be currently receiving. If you also want to receive alerts via SMS, please log on to Citibank online > Services > Citi Alerts > Modify Alerts > Edit > Select your alerts and check “SMS” box.

Disabling Push Notifications will not enable your enrollment for SMS alerts automatically. If you would like to enroll for SMS alerts, please log on to Citibank Online > Services > Citi Alerts > Modify Alerts > Edit > Select your alerts and check “SMS” box.

Enrolling for Push Notifications will automatically replace SMS alerts that you may be currently receiving. If you want to receive alerts via SMS at the same time, please log on to Citibank online > Services > Citi Alerts > Modify Alerts > Edit > Select your alerts and check “SMS” box.

It will not impact your Email Notifications. You will continue to receive your email notifications.

You can disable Push Notifications by logging onto the Citi Mobile® App > Settings > Manage Push Notifications > Enable/Disable Push Notifications > Turn off 'Notifications'. Please be reminded that if you want to receive alerts via other channels (SMS or email), you have to login to Citibank online > Services > Citi Alerts > Modify Alerts > Edit in order to select your preferred channel.

Please log in to Citi Mobile app. All your Push Notifications that were received on your mobile phone, are stored under menu > My Notifications.

Push Notifications will be retained in the app for 30 days after you receive them. You will not be able to delete any messages from your Citi Mobile® App. But if you uninstall the app, all your notifications will be removed.

Changing the threshold limit in Citi Mobile® App will change the limit across all types of alert delivery including SMS and email.

For example, if your current ‘online transaction' threshold limit is HK$5,000 and you change the limit to HK$10,000, all subsequent alerts will be received when the amount of transactions are greater than HK$10,000.

There are 2 ways to disable Push Notifications if you have lost your phone

  • Enroll for Push Notifications using another phone
  • Call CitiPhone Hotline +852 2860 0333 to disable Push Notifications

For security reasons, a device can only be allowed for one customer to enroll at the same time. If you cannot enable Push Notifications on a device, it could be because another user has already enabled Push Notifications on this device. If you would like to enable Push Notifications on this device for your account, you can either:

  1. Ask the other user who has enabled Push Notifications on this device to disable it, or
  2. Delete and reinstall the Citi Mobile app, then log on to Citi Mobile® App > Settings > Manage Push Notifications > Manage Notifications > Switch on/off the specific alerts for Push Notifications

We recommended that you only enable Push Notifications on the device that you commonly use.

Push Notifications cannot be moved from one device to another. Push Notifications will only be retained in your old device for 30 days after you receive them.

You may not be able to receive Push Notifications when your mobile cannot connect to a stable WiFi or mobile data networks. We recommend you to log on to the mobile app to check all your Push Notifications regularly under menu > My Notifications

If you suddenly stopped receiving Push Notifications, please check the below:

  • Your mobile phone is connected to a WiFi or mobile data network
  • Your Citi Mobile® App has not been deleted
  • Your Citi Mobile® App is upgraded with the latest version
  • Your Push Notifications is enrolled for Citi Mobile® App
  • You have not downloaded Citi Mobile® App and enrolled for Push Notifications on any other phone

If all the above are true but you cannot receive Push Notifications, please call CitiPhone Hotline +852 2860 0333 for further assistance.


Citibank HK
Download Citi Mobile® App
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Click here to learn more about Citi Mobile®

Notes:Notes:

  • Citi Alerts refers to e-Alert Service.
  • Email providers like Yahoo!, Hotmail, Gmail and others are constantly changing their methods to classify email. We recommend you to add Citibank@emailapps.apac.citi.com to your address book or "APPROVED SENDERS" list, otherwise you might have a problem receiving important email notifications (on subscription) and other promotional/marketing materials from Citibank.
  • *No Citi Alerts will be sent on Octopus reload or transactions charged to Octopus remaining value in Octopus Citibank Credit Card.
  • SMS delivery time and amount displayed in the Citi Alerts SMS is subject to the authorization time and transaction amount submitted by respective merchants, thus may vary from actual final payment when deposit/advanced payment is required. Please refer to your credit card statement for final bill amount. The following merchant categories frequently require deposit: hotel, airline, medical, casino, car rental, gas station, telephone order and online purchases, etc.