CITI ALERTS SERVICE

Citi Alerts Service.

Citi Alerts Service.

Enroll in our free alerts service covering banking, investment and credit card products in SMS and email format.

Top 3 reasons to get a Citi Alerts Service

  • SMS and email alerts to keep you up-to-date on your accounts
  • It's free!
  • Customized settings (receive alerts at your desired transaction amount)
Banking Services
Alert Description
ATM Card Transaction Alert (real-time) Notification when there is a cash withdrawal or transfer made on your account from an ATM machine worldwide that has reached the amount you have specified.
Online Payments and Transfers Alert
(real-time)
Notification on debit transactions (payments or transfers) done through Citibank Online that have reached the amount you have specified.
Time Deposit Maturity Alert Notification on the maturity date of your Time Deposit.
Debit via Interbank Autopay/Standing Instruction Alert Notification on debit transactions to your Checking/Savings account via local Interbank Autopay or standing instruction.
Credit via Interbank Autopay Alert Notification on credit transactions to your Checking/Savings account via local Interbank Autopay.
Account Overdrawn Alert Notification when your checking account is overdrawn.
Account Balance Alert (Weekly alert on Friday) Notification on your Checking/Savings account balance. You will receive one SMS alert for each account.
Credit Card Services

One-way SMS Service

Alert Description
Credit Card Transaction Alert* (real-time alert) Notification to the principal cardholder each time a credit card transaction reaches your specified amount.
90% Credit Limit Reached Alert (real-time alert) Notification when your total spending exceeds 90% of your credit line.
Statement Notification Alert Notification on next payment due date and the minimum amount due when your statement is issued.
Payment Posted Alert Notification on receipt of your payment.
Payment Due Alert Notification on statement balance and minimum payment before payment due date of each month.
Suspicious Transaction Alert Notification on suspicious transaction.

Two-way SMS Service

Alert Description
Credit Card Activation

Instant activation of your credit card by simply sending us an SMS with your registered phone.

How to get started

  1. Input SMS: ACT XXXX (last 4 digits of your credit card no.)
  2. Send to +85298600333+85298600333
  3. Your new card is activated. You will also receive our SMS about your successful activation shortly
Latest Statement Balance

Instant access to the latest statement balance of your credit card by simply sending us an SMS.

How to get started

  1. Input SMS: STMT XXXX (last 4 digits of your credit card no.)
  2. Send to 9860 03339860 0333
  3. You will receive our SMS shortly
Available Credit Limit

Instant access to the available credit limit of your credit card by simply sending us an SMS.

How to get started

  1. Input SMS: BAL XXXX (last 4 digits of your credit card no.)
  2. Send to 9860 03339860 0333
  3. You will receive our SMS shortly
Investment Services
Alert Description
Stock Alert Notification on order / trade execution and market information.
FX Margin Account Activation Alert Notification on the activation of your newly opened FX Margin account.
Order Execution Alert Notification when your FX Margin order or FX order is executed.
FX Margin Credit Monitoring Alert Notification to monitor the margin level of your FX Margin Account.
FX Leverage Credit Monitoring Alert Notification to monitor the leverage level of your FX Leverage account.
FundWatch Notification on the percentage change in portfolio and funds of your Mutual Funds account.
FX Price Alert Notification on FX price movements.
Payment Currency Alert Notification on the payment currency of your Premium Account upon notification date.
How To Apply
  • Online Banking

    Click "Account Services" or "Investment" and follow the path below to proceed to the respective enrollment for services.

    View demo

  • Any Citibank branch

    Banking Services Path
    ATM Card Transaction Alert Services > My Profile > Citi Alerts
    Online Payments and Transfers Alert
    Time Deposit Maturity Alert
    Debit via Interbank Autopay/Standing Instruction Alert
    Credit via Interbank Autopay Alert
    Account Overdrawn Alert
    Account Balance Alert
    Credit Card Services Path
    Credit Card Transaction Alert* Services > My Profile > Citi Alerts
    90% Credit Limit Reached Alert
    Statement Notification Alert
    Payment Due Alert
    Payment Posted Alert
    Suspicious Transaction Alert
    Investment Services Path
    Stock Alert Investments > US/HK Securities > My Toolbox > Alert
    FX Margin Account Activation Alert Account Services > Citi Alerts Service
    Order Execution Alert
    FX Margin Credit Monitoring Alert
    FX Leverage Credit Monitoring Alert
    FundWatch Account Services > Citi Alerts Service > Other Alert Services > Fund Watch
    FX Price Alert Investments > FX Margin > Tools > Price Alert
    Payment Currency Alert Investments > Premium Account > Citi Alerts Service
FAQs

Citi Alerts Service sends SMS/Email to your registered mobile number to remind or notify you on latest information for your banking, investment and credit card accounts.

All Citibank customers can enroll in this service.

An alert message will be sent to your registered mobile phone number through SMS whenever a suspicious transaction is detected.

The service will be effective within two business days of your enrollment.

Yes. You can cancel this service by logging on to Citibank Online and choosing My Profile - Citi Alerts under Services.

For stock related Citi Alerts, you can cancel this service by logging on to Citibank Online > Investments > US/HK Securities > My Toolbox > Citi Alerts.

No, this service is free of charge for all Citibank customers. (Except for Price SMS Alert and Trade Execution SMS Alert)

There is no need to pre-subscribe to the SMS service from your mobile service provider. Please consult your mobile service provider for details.

You may view or maintain your Citi Alerts Service enrollment status anytime by logging on to Citibank Online and choosing My Profile - Citi Alerts under Services.

Notes:Notes:

  • Citi Alerts refers to e-Alert Service.
  • Email providers like Yahoo!, Hotmail, Gmail and others are constantly changing their methods to classify email. We recommend you to add Citibank@emailapps.apac.citi.com to your address book or "APPROVED SENDERS" list, otherwise you might have a problem receiving important email notifications (on subscription) and other promotional/marketing materials from Citibank.
  • *No Citi Alerts will be sent on Octopus reload or transactions charged to Octopus remaining value in Octopus Citibank Credit Card.
  • SMS delivery time and amount displayed in the Citi Alerts SMS is subject to the authorization time and transaction amount submitted by respective merchants, thus may vary from actual final payment when deposit/advanced payment is required. Please refer to your credit card statement for final bill amount. The following merchant categories frequently require deposit: hotel, airline, medical, casino, car rental, gas station, telephone order and online purchases, etc.