CITI® JETCO PAY

A new way to transfer money using your mobile number

A new way to transfer money using your mobile number

Transferring money is easier than ever! With the new Citi® JETCO Pay P2P service, you can send or receive money with your Citi account using just a mobile phone number. It's a new and convenient experience to transfer cash to friends, loved ones or transfer payment to online shopping agents, anytime and anywhere.

From April 28 to July 15, 2017, enjoy up to HK$99 in cash rebate with your first successful transfer or collection transaction. If your transfer is made to another bank, the receiver will receive a complimentary coffee e-coupon!

Citi® JETCO PayJETCO Pay

Citi JETCO Pay brings you a new way to pay, simply by using your mobile number!

  • Easy and convenient — no need for bank account numbers
  • Extensive coverage — transfer to almost anyone with a local bank account
  • Free to use — send or receive money without charge

Download Citi JETCO Pay Now!

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Offers

From April 28 to July 15, 2017, enjoy a cash rebate with your first successful transfer or collection transaction. If your transfer is made to another bank, your receiver can download the JETCO Pay P2P Collect app to collect your payment, and receive a complimentary e-coffee voucher!

Citi JETCO Pay customer –
Enjoy a cash rebate for the first successful transaction

Enjoy a cash rebate for the first successful transaction of HK$100 or above (regardless whether it's a send or collect money transaction) via Citi JETCO Pay during the promotion period. The rebate amount will equivalent to the last two digits of the TranID (00-99). The TranID for sending or collecting money can be found in “Collect/ Transaction".



JETCO Pay P2P Collect app customer –
Enjoy an e-coffee voucher for the first transaction received from Citi JETCO Pay

Customers of other banks can download the JETCO Pay P2P Collect app provided by JETCO to collect the money sent from Citi JETCO Pay.   

During the promotion period, customers who have newly registered with the JETCO Pay P2P Collect app can enjoy a HK$20 e-coffee voucher upon receiving the first payment of HK$100 or above from Citi JETCO Pay! Limited to the first 10,000 receivers, on a first come first served basis!

Learn more about JETCO Pay P2P Collect app at JETCO Pay Website

How To Register

Register with Citi JETCO Pay in only a few steps!

Read and agree the terms and conditions
Enter your ATM Card number & ATM PIN, and the push notification permission

Enter a One-time Password sent via SMS and select the account1

Set up a nickname2 and Mobile PIN3
Done! You can now start using the app to transfer money.

Remarks:

1.
Only applicable to HKD savings or checking accounts.
2. Your receiver will get a notification after you have sent the money. The nickname will be shown as the sender's name. Please set up a familiar nickname to your receiver.
3. The Mobile PIN will be used as the Citi JETCO Pay logon and as verification for conducting transactions.
Send Money

Send money with Citi JETCO Pay is as easy as 1-2-3!

Log on to the "Citi JETCO Pay" app and tap "Send money"
Tap "+" to add contacts from your phone book to the Pay List and tap the receiver

Input amount and confirm*

It's done after you enter the Mobile PIN for verification.
You will then receive the push notification. Money has been debited from your bank account. Your receiver will be notified via SMS/ push notification, he/she can collect the money from you by downloading either JETCO Pay apps or JETCO Pay P2P Collect app.

* To enhance security, you can opt to set a Sender Code for a particular transaction on the "Confirmation" screen. The receiver has to input the same code in order to collect the money. Find out more at the Frequently Asked Questions.
Collect Money

Customers of majority of local banks can collect money via JETCO Pay app.

Citibank customer

You will be notified via SMS/ push notification to collect the money. Money will be deposited in your bank account in real time after collection.

Please collect the money within 7 days, otherwise, the money will be returned to the sender.

Receive an SMS with the User Code
Download the "Citi JETCO Pay" app and register with the service

How to register

After registration, tap "Enter User Code from SMS". Input the "User code" stated on the SMS and the sender's mobile number

Tap "Collect" and enter your Mobile PIN

Done! The money will be deposited in your bank account in real time. Your sender will receive a push notification that you have collected the money.

If you have registered with the Citi JETCO Pay service at the time someone sends you money, you will receive a push notification. Please collect the money within 7 days, otherwise, the money will be returned to sender.

Get notified via push notification
Log on to the "Citi JETCO Pay" app and tap "Collect/ Transaction"
Select the transaction with status "Ready for collection"

Tap "Collect" and enter your Mobile PIN

Done! The money will be deposited in your bank account in real time. Your sender will receive a push notification that you have collected the money.

Customers of other banks

You can download the JETCO Pay P2P Collect app provided by JETCO to collect money. The money will be deposited into your account in 1-3 business days after collection. Learn more at JETCO Pay website

Some of the banks have their own JETCO Pay app, please download the respective JETCO Pay app to collect money. The money will be deposited into your account in real time after collection. View the bank list at JETCO Pay website

Check Transaction History

View all transactions under "Collect/ Transaction" at a glance!

All the transactions sent to you for collection are shown under "Collect Money" tab



All the transactions you sent to others are shown under "Send Money" tab

FAQ

Citibank customer

No, you cannot. Only the first transaction (regardless of whether it is a send money or collect money transaction) made after registration will be entitled to the cash rebate. Therefore, your eligibility is based on the send money transaction.
No, you cannot. Only the first transaction (regardless of whether it is a send money or collect money transaction) made after registration will be entitled to the cash rebate, and such a transaction must be HK$100 or above.
No. The e-coffee coupon offer is applicable to non-Citibank customers using the JETCO Pay P2P Collect app only.
The rebate will be automatically credited to your account registered with Citi JETCO Pay on or before September 30, 2017.

Customer of other Banks

No, you cannot. The offer is only eligible for non-Citibank customers who collect money via the JETCO Pay P2P Collect app.
No, you cannot. The first transaction after registration must be HK$100 or above and collected from Citi JETCO Pay.
No, you cannot. The offer is applicable to newly registered customers with the JETCO Pay P2P Collect app during the promotion period only.
The e-Coffee Voucher will be sent to the Eligible JETCO Pay Customer via the email address registered with JETCO on or before September 30, 2017 by JETCO Pay. Please make sure the email address you’ve registered with JETCO Pay P2P Collect app is correct.
Once you have downloaded the Citi JETCO Pay app and registered within the app, you can link your HKD savings account or checking account with your local mobile number registered with the bank. Add your phone contacts to the Pay List to start sending money. The receiver will be notified through SMS or push notification with instructions on how to collect and deposit the money in a Citibank or another Hong Kong bank HKD account. Joint accounts and business accounts are not supported by Citi JETCO Pay.
No. It is free to send or collect money via Citi JETCO Pay. However, there may be charges from your mobile communications service provider for SMS, mobile data and / or calls.
Account holders of Citibank HKD savings or checking accounts, who have an activated ATM card, and who have registered a local mobile number with the bank can use Citi JETCO Pay to send and collect money.
To register with Citi JETCO Pay, you need to have:
• A Citibank HKD savings or checking account
• An active ATM card
• A local mobile number registered in the bank's records.
Joint accounts and business accounts are not supported by Citi JETCO Pay.
To register with the Citi JETCO Pay service, you need to download the Citi JETCO Pay app, tap "Register" and follow the steps in the app. Your ATM card number and ATM PIN are required for registration. You cannot register with the Citi JETCO Pay service via Citibank Online or at a branch.
The mobile number shown during registration is the number in Citibank’s records. If you need to update your mobile phone number, please click here to download the Change of Contact Details Form and submit the form to any of our branches in person to update your mobile phone number.
Yes. You can register with the service via the Citi JETCO Pay app and start sending money after registration. However, since only one app is allowed for the collection of money, in order to collect money via Citi JETCO Pay, you will need to log on to the other bank’s app and set the toggle button of "Receiving Account" to off. Then log on to the Citi JETCO Pay app, and on the "Home screen", set the toggle button of "Receiving Account" to on.
Yes. Please collect all the money via JETCO Pay P2P Collect App first before you registered with Citi JETCO Pay. Once you have registered with Citi JETCO Pay, the "Receiving Account" will be turned on automatically, and all the money which have not been collected will return to the sender’s account after expiry.
Notification messages will be sent to you through the Citi JETCO Pay app from time to time to alert you to any security or precautionary measures deemed necessary by JETCO. Such messages, if successfully sent, will be deemed to have reached you simultaneously. Please allow Citi JETCO Pay to send you notifications (including notifications to collect money) so that you don’t miss a thing.
Yes. You can terminate the service by tapping "Terminate JETCO Pay Service" under "My Account" after log on to the Citi JETCO Pay app. Thereafter, you will no longer be able to transfer or receive money via the Citi JETCO Pay app. Upon termination, all the transactions will be cancelled and the money will be returned to the sender. To reactivate the service, you need to follow the registration process again in the Citi JETCO Pay app. You will be required to accept the Terms and Conditions relating to the service.
You will need to terminate the Citi JETCO Pay service first, and register again.
The daily transfer limit is HK$5,000 which is not adjustable. This is a standalone transfer limit which is not subject to the maximum daily transfer limit shared by all channels.
No. You cannot add any oversea mobile phone number in the Pay List.
Yes. You can send money to almost everyone with a local bank account at a JETCO P2P participating bank and has a local mobile phone number.
The Pay List can store a maximum of 99 contacts.
The Sender Code is an additional password for enhanced security and it can be set when sending money. You need to inform the receiver of the sender code separately. The receiver has to input the same code in order to collect the money. Please follow the below steps to set the Sender Code:

Step 1: Tick the check box when sending money and set your Sender Code


Step 2: Tap "Send Sender Code" and you then notify the receiver via email, SMS or WhatsApp.
When your receiver collects the money from you, you’ll be notified by push notification and the transaction status will change to "Deposited in Account" or "Check Account after [date]" in "Transaction Info" or "Collect / Transaction" > "Send Money".
The receiver can collect the money immediately after you send it. The money will be deposited in 0-3 working days after collection, depending on the bank through which the receiver is linked to the JETCO Pay service.
Yes. You can cancel your instruction in the Citi JETCO Pay app as long as the receiver has not confirmed collection. Once the receiver has collected the money, your Send Money instruction is irrevocable. Please double check all the input information before confirming your Send Money instruction.
If the receiver has NOT confirmed collection of the money, please cancel your Send Money instruction in the Citi JETCO Pay app IMMEDIATELY. Once the receiver collects the money, your Send Money instruction is irrevocable. Please double check all the input information before confirming your Send Money instruction. You can also set the Sender Code, to avoid such a situation.
Since only one app is allowed for the collection of money, you are either registered with another bank’s account to Collect Money or have not turned on the Citi JETCO Pay receiving account. In order to collect money via Citi JETCO Pay, you will need to log on to the other bank’s app and set the toggle button of "Receiving Account" to off and turn on the Receiving Account in the Citi JETCO Pay app.
You should follow the instruction on the SMS notification to download the Citi JETCO Pay app and register with the service via the app. You will need to enter the User Code on the SMS and the sender’s mobile phone number in order to collect the money for the first time.
The Sender Code is an additional password for enhanced security which is set by the sender. You need to enter the same code in order to collect the money. Please request the Sender Code from the sender.
Money will be deposited in real time after collection and the transaction status will change to "Deposited in Account".
You have 7 calendar days to collect the money. After that, the transaction status will be changed to "Expired" and the money will be returned to the sender.
The transaction is one you did not collect within 7 days. The money has already been returned to the sender.
Under "Collect / Transaction" you will be able to view transaction status and history in separate tabs of "Send Money" and "Collect Money". Details as follows:
Collect Money" tab
• Ready for Collection: There is money pending for you to collect
• Deposited in Account : Money is deposited in your bank account in real time
• Cancelled : The sender has cancelled the transaction
• Rejected : You have rejected collecting the money or you have input the wrong Sender Code or the system/ bank has rejected the transaction
• Expired : You have not provided the "Reject" or "Collect" instruction within 7 calendar days, and the mone
Collect Money" tab
• Ready for Collection : You have successfully submitted the money transfer instruction to your receiver who has not yet collected the money
• Deposited in Account : The money is deposited in your receiver's bank account in real time
• Check account after [date] : It takes a few days for the money to be deposited in your receiver’s bank account. (Your receiver's linked bank account is not at Citibank or a JETCO Pay participating bank)
• Cancelled : You have cancelled the transaction and the money has been returned to your account in real time
• Rejected : Your receiver rejected collecting the money or input the wrong Sender Code or the system/ bank rejects this transaction. The money has been returned to your account in real time
• Expired : Your receiver has not provided the "Reject" or "Collect" instruction within 7 calendar days and the money has been returned to your bank account
Under "Transaction Info", you can select "Send Money" or "Collect Money" to view the latest 6 months transactions.
Please contact 24-hour CitiPhone Banking to reset your Mobile PIN for Citi JETCO Pay。You will be notified by the push notification with instructions on how to reset your Mobile PIN.
If you lost your phone, please do not worry, as the security features will prevent third parties to gain access. Please contact 24-hour CitiPhone Banking to report lost and to terminate the service. You will need to re-register Citi JETCO Pay service again with your new mobile.
You can reinstall the Citi JETCO Pay app with your new mobile device. Select "I have registered before" after providing your account details to complete the registration.
No. If you download and register Citi JETCO Pay on another mobile device, you will not be able to collect or send money through the Citi JETCO Pay app on your originally registered mobile device.

Promotional Terms and Conditions:Promotional Terms and Conditions:

General Terms and Conditions:

  1. The promotion period of the program (the “Program”) is from April 28, 2017 to July 15, 2017 (both days inclusive) (“Promotion Period”).
  2. If Citibank (Hong Kong) Limited (“Citibank”) reasonably believes that any customer has been using or abetting others to use an inappropriate method or committing fraud to interrupt or interfere with any part of the Citibank operation, causing technical problems, disorders, jeopardizing, damaging or affecting the running of the Program, its accuracy, fairness or smooth operation or Citibank detects any invalid or incomplete data entry at the back-end or front-end, Citibank reserves the right to disqualify the Customer from participating in the Program and claim for any damage and loss arising from or in connection with any of the above suffered by Citibank from such Customer.
  3. Citibank and Joint Electronic Teller Service Ltd (“JETCO”) reserves the right to terminate this Program or amend its terms and conditions at any time without prior notice. In the event of any dispute, Citibank’s or JETCO’s decision shall be final and conclusive.
  4. In the event of any discrepancy or inconsistency between the Chinese and English versions of these terms and conditions, the English version shall apply and prevail.

“Up to HK$99 Cash Rebate on Citi JETCO Pay” Terms and Conditions

  1. “Up to HK$99 Cash Rebate on Citi JETCO Pay” (the “Rebate Offer”) is only applicable to customers who are the sole or primary account holders of any Citibank savings account or checking account and fulfill the following requirements during the entire Promotion Period (the "Eligible Customers"):
    1. Newly register with the Citi JETCO Pay service; and successfully complete the first transaction of sending HK$100 or above via the Citi JETCO Pay app, with it having been received by the Receiver. The Receiver’s mobile phone number must be different from the Sender’s mobile phone number registered with Citi JETCO Pay (the “Eligible Transfer Transaction”); OR
    2. Newly register with the Citi JETCO Pay service and successfully receive the first transaction of HK$100 or above via Citi JETCO Pay app, with it having been deposited in the registered Citibank account (the “Eligible Deposit Transaction”).
  2. The Rebate Offer only applies to the first 10,000 Eligible Customers.
  3. Transactions completed via the Citi JETCO Pay app will be assigned with a transaction ID (the “TranID”). The amount of cash rebate entitled will be based on the last two digits of the TranID with the minimum cash rebate being HK$0, and maximum being HK$99. If the last two digits of the TranID are 00, no cash rebate will be entitled; if the last two digits of the TranID are 01, a cash rebate of HK$1 will be entitled; if the last two digits of the TranID are 02, a cash rebate of HK$2 will be entitled, and so on. If the Customer has both an Eligible Transfer Transaction and an Eligible Deposit Transaction, the amount of the rebate will be determined by whichever transaction was earliest.
  4. During the entire Promotion Period, each Eligible Customer can enjoy the Rebate Offer only once and cannot participate in the HK$20 e-Coffee Voucher Offer as stipulated below.
  5. All the transactions must be completed within the Promotion Period. All transactions with transaction status “Ready for Collection”, “Cancelled”, “Rejected” or “Expired” will not be entitled to any cash rebate. Citibank will determine the eligibility of Customers to participate in this promotion as well as the transactions based on Citibank’s records.
  6. If transactions are confirmed to be qualified for the cash rebate after verification by Citibank at its sole and absolute discretion, the corresponding rebate will be automatically credited to the Eligible Customer’s account registered with Citi JETCO Pay on or before September 30, 2017.
  7. Eligible Customer’s accounts must be valid during the Promotion Period and the fulfillment period in order to be eligible to receive the cash rebate otherwise Citibank reserves the right to forfeit the cash rebate without prior notice.
  8. In case of any fraud/abuse/reversal or cancellation of transactions in respect of which the cash rebate was awarded, Citibank reserves the right to debit from the Customer account the cash rebate without prior notice.

“JETCO Pay P2P Collect app – HK$20 e-Coffee Voucher Offer” Terms and Conditions

  1. The “JETCO Pay P2P Collect app – HK$20 e-Coffee Voucher Offer” (the “e-Coffee Voucher Offer”) is only applicable to non-Citibank customers who have not applied for JETCO Pay P2P Collect app before April 28, 2017 and newly registered with the JETCO Pay P2P Collect app during the entire Promotion Period (the “Eligible JETCO Pay Customer”).
  2. The e-Coffee Voucher Offer only applies to the first 10,000 Eligible JETCO Pay Customers.
  3. Eligible JETCO Pay customers who successfully register JETCO Pay P2P Collect app, with the first payment received from any Citi JETCO Pay customer and valued HK$100 or above will be entitled to a HK$20 e-Coffee Voucher (the “e-Coffee Voucher”). The Sender’s mobile phone number must be different from the Receiver’s mobile phone number registered with JETCO Pay P2P Collect app.
  4. During the entire Promotion Period, each Eligible JETCO Customer can enjoy the e-Coffee Voucher Offer only once and cannot participate in the Rebate Offer as stipulated above.
  5. JETCO will determine the eligibility of customers to participate in this promotion as well as the transactions based on JETCO’s records.
  6. If transactions are confirmed to be qualified for the cash rebate after verification by JETCO at its sole and absolute discretion, the e-Coffee Voucher will be sent to the Eligible JETCO Pay Customer via the email address registered with JETCO on or before September 30, 2017 by JETCO Pay. In any circumstances, JETCO shall not be liable for any failure or delivery of the e-Coffee Voucher (including, but not limited to, invalid of inaccurate registered email address) and will not re-issue the e-Coffee Voucher or provide any compensation.
  7. JETCO Pay P2P Collect app account of the Eligible JETCO Pay Customer must be valid during the Promotion Period and the fulfillment period in order to be eligible to receive the e-Coffee Voucher. If the account has been suspended or cancelled or is no longer valid for whatever reason(s), JETCO reserves the right to forfeit the e-Coffee Voucher without prior notice.
  8. The e-Coffee Voucher can only be used at designated merchants and presentation of the e-Coffee Voucher is required to enjoy the offer. Other terms and conditions of the e-Coffee Voucher apply; please refer to the e-Coffee Voucher for details.
  9. Use of the e-Coffee Voucher may be subject to the suppliers’ terms and conditions applicable thereto. Citibank and JETCO are not responsible for and shall have no liability in respect of the quality of goods and services provided by the suppliers of the e-Coffee Voucher in this program.
  10. Any enquiries from JETCO Pay P2P Collect app customers concerning this promotion should be made to JETCO Pay customer service hotline 2718 2111 or cs@jetcopay.com.hk from 9am to 6pm, Mondays to Sundays.