Citi Live Chat

Citi Live Chat

At Citibank, we are committed to support you throughout your wealth journey. As our Citigold® Private Client and Citigold® clients, you could now connect with your dedicated Relationship Manager with Citi Live Chat regardless of your geographic location. Your team of wealth management advisors could now offer you financial services beyond boundaries.

Schedule a Citi Live Chat session with your dedicated Relationship Manager* and start your wealth management journey today.

*You could sign on to Citibank Online and find your relationship manager contact details under Service >> My Profile >> My Relationship Manager to schedule the Citi Live Chat session.



Connect to your dedicated Relationship Manager with online banking or mobile banking regardless of where you are


Citi Live Chat supports text, audio and video chats, screen sharing and document sharing, allowing you to communicate with your Relationship Manager with ease


Conversation are transmitted with end-to-end encryption, securing your conversation with your Relationship Manager
Chat via Citibank Online

Connect with your Relationship Manager online in 4 easy steps

Chat via Citi Mobile® App

Connect with your Relationship Manager online in 4 easy steps

  • Sign on to your Citi Mobile® App at the scheduled time with your Relationship Manager.
  • At the side menu on the left, Relationship Manager status is shown. Initiate the connection by clicking the button.
  • Follow the steps for Citi Mobile® Token and enter your OTP to verify your identity.
  • You would be directed to Citi Live Chat and your Relationship Manager would connect with you shortly.


Citi Live Chat is a platform allowing you to have a virtual dialogue with your dedicated Relationship Manager in Citibank Online and Citi Mobile® application after logon.

Citi Live Chat is an exclusive platform for Citigold® Private Client and Citigold® client.

We encourage you to make an appointment with your dedicated Relationship Manager to connect on Citi Live Chat. Our business hour is Mon-Fri: 9:30am-6:00pm; Saturday: 9:30am-12:00noon.

With Citi Live Chat, your dedicated Relationship Manager could visualize your wealth analysis using Citigold® Private Client Portfolio 360º or Citigold® Total Wealth Advisor provide you with general banking services.

You would be connected to your dedicated Relationship Manager.

You can access to Citi Live Chat via the latest version of Citi Mobile® application


We strive to provide a secured environment for you to connect with your dedicated Relationship Manager by using end-to-end encryption in Citi Live Chat. You may also ask for identification from your dedicated Relationship Manager if you would like to perform further verification.

Citi Live Chat supports text/ audio/ video chat.

Yes, you can turn off/on your camera and microphone.

Please inform your dedicated Relationship Manager for change in chat connection type.

If you would like to share pictures / documents via Citi Live Chat, please inform your dedicated Relationship Manager. Currently Citi Live Chat supports the sharing of PDF and image files under 5 MB.

If your Relationship Manager is busy or away, you would be directed to connection screen and he / she would be connected to you once available. To ensure smooth connection, we encourage you to schedule a Citi Live Chat session with your Relationship Manager in advanced.


You could initiate a Citi Live Chat session with your dedicated Relationship Manager in Citibank Online Banking or Citi Mobile® application. For details, please refer to "Chat via Citibank Online" or "Chat via Citi Mobile® App" tabs.

For desktop version, Citi Live Chat currently supports Windows 7, Windows 10 and Mac OS X, with web browsers Chrome, FireFox, Opera and Edge. For systems and browsers that are not listed above, some Citi Live Chat features may not available due to compatibility. For mobile version, all Citi Live Chat features are supported by Citi Mobile® application.


All data are encrypted end-to-end and stored securely.

All conversations and activities during Citi Live Chat session will be recorded for quality monitoring, training and surveillance purpose only.

Citibank HK

Citi Live Chat is now available on Citi Mobile® App

Available on the App Store     Android App on Google play

Click here to learn more about Citi Mobile®

  • Citi Mobile® App makes banking more convenient
  • e-Statement Services Simple, Safe and Secure.