The perfect gift that befits your status The perfect gift that befits your status
Join Citigold and open a Citi NextGen Account for your child to enjoy up to HK$49,300 rewards

Get your child started on their wealth management journey. Ahead of their peers and beyond their parents.

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The perfect gift that befits your status The perfect gift that befits your status
Open a Citigold to achieve your life goals and
enjoy up to HK$48,800 Cash Rebate

Apply Now

The perfect gift that befits your status The perfect gift that befits your status
Open a Citigold and designated credit card
to get up to 2 business class tickets to Europe
to enjoy a comfortable journey with your loved ones
and HK$25,500 cash rebate

Apply Now

Welcome Offer Journey

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Open a Citigold + Citi NextGen Account

New Funds Offer up to HK$23,300

Deposit new funds to enjoy up to HK$23,300 Cash Rebate
New Funds Amount Cash Rebate
≥ HK$5,000,000 HK$23,300
≥ HK$4,000,000 HK$15,500
≥ HK$2,500,000 HK$11,500
≥ HK$1,800,000 HK$7,500
≥ HK$1,500,000 HK$6,500

Other Offers up to HK$25,500

Product Balance Offer
Maintain designated investment products, life insurance plans and mortgage to enjoy up to HK$15,000 Cash Rebate
Designated Product Balance^ Cash Rebate
≥ HK$2,000,000 HK$15,000
≥ HK$1,500,000 HK$11,500
≥ HK$650,000 HK$6,500
≥ HK$200,000 HK$2,000
Stock Transfer-in Offer
Transfer in a designated amount of HK/US/SH/SZ stocks to enjoy up to HK$10,000 Cash Rebate
Total Stock Net Value^ Cash Rebate
≥ HK$5,000,000 HK$10,000
≥ HK$3,000,000 HK$3,000
≥ HK$1,000,000 HK$1,000
≥ HK$500,000 HK$500
Mobile Account Opening Offer
Complete remote account opening to earn HK$500@ Cash Rebate

New Citi NextGen Account Welcome Offer HK$500

Open a Citi NextGen Account for your child to get HK$500 Apple Store Gift Card

New clients can enjoy up to HK$23,300 Cash Rebate for New Funds Offer, up to HK$15,000 Cash Rebate for Product Balance Offer and up to HK$10,000 Cash Rebate for Stock Transfer-in Offer. New clients must fulfill the requirements of New Funds Offer in order to enjoy HK$500 Cash Rebate Remote Account Opening Offer. New clients will be entitled to HK$500 Apple store gift card for successful opening of Citi NextGen Account. All welcome offers are not applicable to U.S. citizens, except deposit interest rate. Investment involves risks. T&C apply.
^Designated products include Mutual Funds, Bonds, Structured Products, AIA Life Insurance Plans, Refundable Insurance Plans and mortgage loan.
#Cash Rebate amount will be determined by the total stock transfer-in value net of the total stock transfer-out value ("Total Stock Net Value") during the promotion period. The stock value is based on the multiple of the closing stock price on the last trading day of the corresponding successful transfer-in month and number of shares.
@Client must fulfill New-Funds Offer requirements to entitle HK$500 Remote Account Opening Offer.

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Open a Citigold

New Funds Offer up to HK$23,300

Deposit new funds to enjoy up to HK$23,300 Cash Rebate
New Funds Amount Cash Rebate
≥ HK$5,000,000 HK$23,300
≥ HK$4,000,000 HK$15,500
≥ HK$2,500,000 HK$11,500
≥ HK$1,800,000 HK$7,500
≥ HK$1,500,000 HK$6,500

Other Offers up to HK$25,500

Product Balance Offer
Maintain designated investment products, life insurance plans and mortgage to enjoy up to HK$15,000 Cash Rebate
Designated Product Balance^ Cash Rebate
≥ HK$2,000,000 HK$15,000
≥ HK$1,500,000 HK$11,500
≥ HK$650,000 HK$6,500
≥ HK$200,000 HK$2,000
Stock Transfer-in Offer
Transfer in a designated amount of HK/US/SH/SZ stocks to enjoy up to HK$10,000 Cash Rebate
Total Stock Net Value^ Cash Rebate
≥ HK$5,000,000 HK$10,000
≥ HK$3,000,000 HK$3,000
≥ HK$1,000,000 HK$1,000
≥ HK$500,000 HK$500
Mobile Account Opening Offer
Complete remote account opening to earn HK$500@ Cash Rebate

New clients can enjoy up to HK$23,300 Cash Rebate for New Funds Offer, up to HK$15,000 Cash Rebate for Product Balance Offer and up to HK$10,000 Cash Rebate for Stock Transfer-in Offer. New clients must fulfill the requirements of New Funds Offer in order to enjoy HK$500 Cash Rebate Remote Account Opening Offer. All welcome offers are not applicable to U.S. citizens, except deposit interest rate. Investment involves risks. T&C Apply.
^Designated products include Mutual Funds, Bonds, Structured Products, AIA Life Insurance Plans, Refundable Insurance Plans and mortgage loan.
#Cash Rebate amount will be determined by the total stock transfer-in value net of the total stock transfer-out value ("Total Stock Net Value") during the promotion period. The stock value is based on the multiple of the closing stock price on the last trading day of the corresponding successful transfer-in month and number of shares.
@Client must fulfill New-Funds Offer requirements to entitle HK$500 Remote Account Opening Offer.

Hide Offer Details

Open a Citigold + designated credit card

New Funds Offer up to 2-round trip business class to Europe

Deposit new funds to enjoy up to 4,032,000 Points (can redeem 2-round trip business class to Europe)
New Funds Amount Cash Rebate+ Can Redeem*
≥ HK$5,000,000 4,032,000 Points 2-round trip Business class to Europe
≥ HK$4,000,000 2,784,000 Points 2-round trip Business class to Australia
≥ HK$2,500,000 1,536,000 Points 2-round trip Business class to Japan/Korea
≥ HK$1,800,000 1,296,000 Points 2-round trip Economic class to Europe
≥ HK$1,500,000 1,200,000 Points 4-round trip Economy class to Japan/Korea

Other Offers up to HK$25,500

Product Balance Offer
Maintain designated investment products, life insurance plans and mortgage to enjoy up to HK$15,000 Cash Rebate
Designated Product Balance^ Cash Rebate
≥ HK$2,000,000 HK$15,000
≥ HK$1,500,000 HK$11,500
≥ HK$650,000 HK$6,500
≥ HK$200,000 HK$2,000
Stock Transfer-in Offer
Transfer in a designated amount of HK/US/SH/SZ stocks to enjoy up to HK$10,000 Cash Rebate
Total Stock Net Value^ Cash Rebate
≥ HK$5,000,000 HK$10,000
≥ HK$3,000,000 HK$3,000
≥ HK$1,000,000 HK$1,000
≥ HK$500,000 HK$500
Mobile Account Opening Offer
Complete remote account opening to earn HK$500@ Cash Rebate

To borrow or not to borrow? Borrow only if you can repay!

New Citigold clients who apply designated credit cards at the same time can enjoy up to 4,032,000 points for New Funds Offer to redeem 2 sets of round-trip business class tickets to Europe. And new clients can enjoy up to HK$15,000 Cash Rebate for Product Balance Offer and up to HK$10,000 Cash Rebate for Stock Transfer-in Offer. New clients must fulfill the requirements of New Funds Offer in order to enjoy HK$500 Cash Rebate Remote Account Opening Offer. All welcome offers are not applicable to U.S. citizens, except deposit interest rate. Investment involves risks. T&C apply.
* Dased on Designated Travel Loyalty Program Flight Award chart as of January 1, 2023.
^ Designated products include Mutual Funds, Bonds, Structured Products, AIA Life Insurance Plans, Refundable Insurance Plans and mortgage loan.
# Cash Rebate amount will be determined by the total stock transfer-in value net of the total stock transfer-out value ("Total Stock Net Value") during the promotion period. The stock value is based on the multiple of the closing stock price on the last trading day of the corresponding successful transfer-in month and number of shares.
@ Client must fulfill New-Funds Offer requirements to entitle HK$500 Remote Account Opening Offer.

Hide Offer Details


Open an account with 3 steps（Click here to watch the video）

1
Fill in Personal Information

Fill in Personal Information

Apply for Investment account at the same time

Register for Citibank Online at the same time

Receive your Application ID and upload all required documents in Citi Mobile® App
2
Download Citi Mobile® App to upload your selfie and documents

Select “Open a Bank Account” in Citi Mobile® App

Fill in the Application ID

Verify your HKID Card
(Currently, this only supports 1st version of HKID Card issued in 2003)

Capture your selfie

Capture your address proof

Capture your signature specimen

Application complete
3
Register FPS and receive funds

After logging in, tap

Manage Payments/Payees

then FPS Addressing Service

Tap "Mobile Number"

Select the account you want to link to

Enter the One-time Password from the SMS sent to your registered mobile number

Done

Apply Now




Frequently Asked Question

Application via Citi Mobile® App

What is remote account opening?

Mobile Account Opening enables you to open a checking / savings Account(s) and a Multi-Currency Account via Citibank Online and Citi Mobile®App, without visiting the branch. The process is simple and fast, and you can apply anytime, anywhere.

Why should I apply for a banking account via Citi Mobile®App?

Convenient: You do not need to visit branch to open an account.
Fast: It can take as little as 10 minutes to complete the application (According to our usability test, the majority of participants completed the application of banking account and investment account within 10 mins.)

How can I apply for a banking account via Citi Mobile®App?

Please complete the application form on your mobile and download the latest Citi Mobile®App from your respective app stores to complete several identity verification processes to open your banking account.

Is there any charge for applying for a banking account via Citi Mobile®App?

"The application is free of charge. For other service charges, please refer to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf

Why do I need to take photo of my HKID card from 3 different angles?

This will help us validate your HKID card, so that you do not need to visit our branch in person for identity verification. Please ensure the HKID capture is not out of focus, nor blocked by glare or shadow.

Why do I need to take a selfie and blink my eyes twice?

This will help us to validate you are the HKID card holder, so that you do not need to visit our branch in person for identity verification.

Do I need to upload any document, e.g. Address proof?

Yes, you need to upload address proof and signature specimen during the application process via Citi Mobile®App. If we need additional information or documentation from you, we will contact you and complete the account opening process.

Is my application information secure and protected?

All information, including your HKID photos, selfie photos, personal information, username and password, will be encrypted throughout the submission.

Why have I failed the Identity verification and need to visit branch to complete the account opening?

Factors, including the environment where you take the HKID photos and selfie, e.g. if there is glare, scratches on or damage to your HKID, etc, may affect the accuracy of identifying your selfie against the HKID photo.

Why do I cannot resume my application?

You application data will only be available for 30 days for you to resume the application. After that, please submit a new application for account opening.

When will the banking account be ready for use?

Your banking account will be ready to use approximately 10 minutes after you complete the application process in Citi Mobile®App.
Stock Account: The securities services will be made available to you within 3 business days after receipt of your completed application via Citi Mobile®App and required documents (if applicable).

How will I know my application status?

We will notify you of the account opening status via email and SMS approximately 10 minutes after you complete the application process in Citi Mobile®App.

Why do I need to input my personal information to apply for a banking account?

You will need to input your latest personal information for Citibank's record during your banking account application process.

Do I need to open an account during business hours?

There are no time or place restrictions on opening your banking account. You simply complete the application form online and download Citi Mobile®App to complete the rest of the application, anytime and anywhere. It takes a minimum of 10 minutes to complete the application process if you meet the application criteria. (According to our usability test, the majority of participants completed the application of banking account within 10 mins, excluding investment account.)

What’s a one-time password?

A One-time Password will be sent to you via SMS to verify your identity for account login.

Where is my one-time password?

The One-time Password will only be sent to your registered mobile number.

What do I have to be aware of during the registration for facial recognition?

When taking the photo, you need to:
1. Look straight into the camera, and
2. Eyes must be at the same level as the camera, and
3. Ensure adequate lighting with no shadows or glare, and
4. Use a plain and clean background.

How can I resume my application?

"You will receive an email and sms with your application ID and you can simply follow the below steps to resume your application:
1. Open Citi Mobile®App
2. Click on 'Open a bank account'
3. Enter your application ID which is sent to your mobile number or email address"

Online Banking Username / Password

Do I need to create an Online Banking Username / Password if I have already registered one with my credit card?

No, you don't. You can use your registered log in username and password to log into Citibank Online or Citi Mobile®App.
Citibank Online: www.citibank.com.hk

What if I forget my Online Banking Username / Password?

You can reset your Online Banking Username / Password at the main page of www.citibank.com.hk or Citi Mobile®App. You may click "Forgot?" to reset them.

Do I need to create Online Banking Username / Password if I have not registered it yet?

Yes, you have to create a user name/ Password by clicking "register" at www.citibank.com.hk or "New? Create a login account" at Citi Mobile®App.

Banking account services

How can I update my account information after the account is successfully opened?

If you wish to update your email address, home/office phone number and correspondence address, please log in to Citibank Online to do so. If you wish to update other personal information, please download the “Change of Contact Details” form at www.citibank.com.hk/e-Contact and submit according to the instruction in the form; OR visit any of our branches for help.
Citibank Online: www.citibank.com.hk

Will I be charged for the banking plan that I signed up for in the application?

For the fees of individual services, please refer to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf

ATM Card Activation and PIN set up

After my account is successfully opened, when will I receive the ATM card ?

ATM Card will be dispatched upon the account being successfully opened. Normally you will receive the ATM card within 3 to 5 working days, excluding Saturdays, Sundays and public holidays.

How can I activate the ATM card and set up ATM PIN?

You can activate your ATM card via Citibank Online or Citi Mobile®App by following the steps below:
Citibank Online:
i. Login to Citibank Online
ii. Click on ‘Services’ and 'My Profile'
iii. Select ‘Activate ATM/Debit/Credit Card’
iv. Follow the instructions and submit the request with One Time Password
Citibank Online: www.citibank.com.hk

Citi Mobile®App:
i. Login to Citi Mobile®App
ii. Click on ‘Profile&Settings'
iii. Select ‘Activate ATM/Debit’
iv. Follow the instructions and submit the request with One Time Password

Is there any deadline for activating the ATM card and setting up ATM PIN?

Please activate the ATM card and set up ATM PIN at your earliest convenience. The ATM card will be cancelled if you do not activate it within 90 calendar days.

What if I forget the ATM PIN?

You can reset the ATM PIN via Citi Mobile®App by following the steps below:
i. Login to Citi Mobile®App
ii. Click on ‘Profile & Settings’
iii. Select ‘Create/Reset ATM Pin’
iv. Follow the instructions and submit the request with One Time Password




Exclusive Welcome Offer
Exclusive Stock and FX Offer for Citigold clients
Earn HK$2,388 cash rebate when you refer your friends to open Citigold account.
Enjoy up to HK$800 cash rebate when you deposit monthly salary in your account
Enjoy a Preferential HKD Time Deposit Rates of up to 4% p.a.


Learn More

 

Refer your friends now

Sharing can bring you happiness, along with exciting rewards. Successfully refer your friends and relatives to open designated accounts and earn fabulous cash rewards.

Referral Requirements Citigold Private
Client		 Citigold
For the 1st successful referral HK$10,000
Cash Rebate for each
referral 		HK$2,388
Cash Rebate for each
referral
For the 2nd successful referrals onwards HK$12,000
Cash Rebate for each
referral 		HK$3,388
Cash Rebate for each
referral

FX Offer

Foreign Exchange Offer

Enjoy 0% spread for every successful FX transactions via Citi Mobile® App within the first 3 calendar months from account opening*

*The exchange rate/pricing indicated in the Citi Mobile® App for any particular currency pair generally includes all-inclusive profit margin/ spread of Citibank (Hong Kong) Limited (The “Bank”) for the Eligible Transactions. The spread will be charged upfront and subsequently rebated to customer's debit account within 3 months after the Eligible Offer Period. FX trading involves risks and rates may go up or down. Terms and Conditions apply.

Payroll Account Offer

New Citigold clients who deposit their monthly salaries with Citi will enjoy the following cash rebates.

Monthly Salary Cash Rebate
≥ HK$80,000 HK$800
≥ HK$50,000 HK$500
≥ HK$30,000 HK$300
Enjoy Preferential Time Deposit Rate

OPEN YOUR ACCOUNT AND MAKE A MUTUAL FUND TRANSFER NOW

Enjoy Preferential Time Deposit Rate

Capture every investment opportunity with FundWatch Service. This exclusive email alert tool provides options to set alerts for movements in specific funds/your entire portfolio and your own alert levels. You can keep up with the latest trends via email alerts anytime, anywhere.

Speak to us today to try this out.

Enjoy fee waiver on HK stock purchases

OPEN ACCOUNT AND APPLY STOCK TRADING SERVICES

Enjoy fee waiver on HK stock purchases

Access the latest Thomson Reuters stock analysis to gain world-class market insights and investment ideas our all-in-one digital platforms, Citibank Online and Citi Mobile®.

New clients can enjoy the HK stock buy fee waiver.

Speak to us today to try this out.

Enjoy up to 6% p.a. RMB Time Deposit

OPEN YOUR ACCOUNT AND MAKE HKD/FOREIGN CURRENCY TRANSFER NOW

Enjoy Preferential RMB Time Deposit Interest Rate

Citibank Online and Citi Mobile® Foreign Exchange (FX/Forex) Trading Services enables you to capture any Foreign Exchange opportunities. Be aware that FX trading is subject to rate fluctuations, which may present both opportunities and risks, including the possible loss of the principal amount invested.

Apply Now >

Refer your friends to enjoy cash rebate

CUSTOMER REFERRAL PROGRAM

Refer your friends to enjoy cash rebate

Sharing can bring you happiness, along with exciting rewards. Successfully refer your friends and relatives to open designated accounts and earn fabulous cash rewards.

Share Now >


Investment & FX trading involves risks and rates may go up and down. Terms and Conditions apply.

Account Opening Process >

Terms and Conditions >

Citi NextGen Account Welcome Offer Terms and Conditions >

Important Disclaimer >

Email Apply Now Refer Refer your Friends, and earn Rewards

Open a Citigold and open a Citi NextGen Account for your child to earn up to HK$49,300 rewards