FOREIGN CURRENCY WITHDRAWAL SERVICES

Foreign Currency Cash Withdrawal Services

A Citibank customer packing their luggage

From travelling overseas to studying abroad and other FX needs, you can always buy, sell or exchange foreign currencies via online and mobile FX trading platforms. Getting foreign currency is equally convenient - either withdraw directly from our Foreign Currency ATMs with your Local Citibank ATM card / Debit card^ or by placing your order online and selecting your preferred branch for pickup.

You can even enjoy a preferential exchange rate by conducting FX transactions via Citi Mobile® App!

Foreign Currency ATMs

Foreign Currency ATMs

  • All-day withdrawal service covering 4 major currencies: AUD, EUR, JPY and USD
  • Withdraw exchanged currencies directly from your foreign currency accounts
  • Allow instant foreign currency exchange and withdrawal
  • Foreign Currency ATMs locations:
Hong Kong Island
Central G/F, Three Garden Road
Central G/F, Wheelock House, 20 Pedder Street (Wheelock House Branch)
Causeway Bay
G/F - 2/F, Wellable Commercial Building, 513-517 Hennessy Road (Causeway Bay Branch)
Kowloon
Tsim Sha Tsui 72 Nathan Road (Nathan Road Branch)
Mongkok* Shop 8, G/F, Wai Fung Plaza, 664 Nathan Road (Mongkok Branch)
Mei Foo Portion of Shop 71 and 70A on Ground Floor, Mei Foo Sun Chuen, Nos. 41-49, 51-68, 70-90 Broadway, Nos. 6-8 Glee Path, Kowloon
Kwun Tong Unit 3, G/F & Cockloft, Camel Paint Building, Block 3, 60 Hoi Yuen Road (Hoi Yuen Road Branch)

*Service hours of the ATM: 7am to 11pm

^Other Jetco network ATM cards are not acceptable.

Order Foreign Currency Online

Order Foreign Currency Online

  • A suite of foreign currencies to order: AUD, CAD, EUR, GBP, JPY, NZD, SGD and USD
  • Complete the simple online form and select your preferred pickup date and branch
FAQ

Citi Mobile® App offers 24/7 foreign exchange services, plus a more favorable rate when you exchange with Citi Mobile® App! Check out how to exchange foreign currencies in a fingertip:

FX Mobile Trading Platform User Guide

  • How do I withdraw foreign currencies from the Foreign Currency ATM?
    Insert your ATM card and input your PIN, then select "CASH", and you can choose the foreign currency you want to withdraw.
  • What is the maximum foreign currency withdrawal limit by the Foreign Currency ATM?
    The foreign currency withdrawal is the same as your daily Hong Kong Dollar withdrawal limit, i.e.:
    Citigold Private Client / Citigold Citi Priority / Citibanking
    HK$80,000 or equivalent HK$80,000 or equivalent
  • What banknote denominations does the Foreign Currency ATM provide?
    AUD EUR JPY USD
    50 50 10,000 50
  • When I use the Foreign Currency ATM, can I withdraw foreign currency directly from my checking/savings accounts or Currency Manager account without doing foreign a exchange in advance?
    Yes. You can withdraw foreign currency cash directly from all of your checking, statement savings accounts and Currency Manager with your local Citibank ATM/Debit Card. If the foreign currency is not exchanged prior to the withdrawal, a real-time exchange rate will occur and related fees might be charged during the exchange from debit account currency to the withdrawal currency at prevailing exchange rate.
  • Can I withdraw HKD and/or RMB from the Foreign Currency ATM?
    No. Foreign Currency ATMs dispense AUD, EUR, JPY and USD only. To withdraw HKD or RMB, please use the ordinary Citi ATMs nearby.
  • Can I deposit foreign currency banknotes in a Foreign Currency ATM?
    No. Foreign Currency ATMs allow the withdrawal of AUD, EUR, JPY and USD only. Please consult branch staff for foreign currency deposit.
  • Are the Foreign Currency ATMs under the JETCO network's coverage?
    No. The Foreign Currency ATMs do NOT support any ATM function of the JETCO network card. they only support local Citibank ATM/Debit Card.
  • What other services do the Foreign Currency ATMS provide?
    The Foreign Currency ATMs offer the following services:
    • AUD, EUR, JPY & USD Cash Withdrawal^
    • HKD Cash Deposit^
    • HKD and USD Check Deposit
    • Balance Enquiry, Fund transfer and Bill Payment

    ^Not applicable to certain ATM model

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  • World Currency Symbols

Important Disclaimer:Important Disclaimer:

This website is for information only and does not constitute any offer or solicitation to buy or sell. The risk of loss in foreign exchange trading can be substantial. Foreign currency trading is subject to rate fluctuations which may provide both opportunities and risks. Foreign exchange trading involves risk, including the possible loss of the principal amount invested. RMB exchange, like any other currency, is subject to exchange rate fluctuations. The exchange rate of RMB can go up and down. The applicable rate of RMB exchange is the offshore ("CNH") rates. Placing contingent orders, such as "stop loss" or "stop limit" orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. Investors may experience a loss when they convert foreign currency back to their home currency. Foreign currency trading involves risk, including the possible loss of the principal amount invested. Investors should therefore carefully consider whether such trading is suitable in the light of their own financial position, investment objectives and risk profile. Exchange Controls imposed by the relevant authorities may also adversely affect the applicable exchange rate.

Citibank (Hong Kong) Limited and/ or Citibank, N.A. endeavours to ensure the accuracy and reliability of any data and information they provide but do not guarantee the accuracy or reliability of such data and information and accepts no liability (whether in tort or contract or otherwise) for any loss or damage arising from any inaccuracies or omission. The use of such data and information is at the user's sole risk. Such data and information of this web page are provided for personal use only and shall not be furnished to any other person or entity for any reason. Any copying, reproduction and/or redistribution of any of the documents, data, content or materials contained on or within the Citibank Online and/or provided through the services without the express consent from Citibank (Hong Kong) Limited and/ or Citibank, N.A. is strictly prohibited.

The above illustrative example is hypothetical provided for illustrative purpose only. The scenarios are not based on the past performance of foreign currency. The Bank is not making any prediction of future movements in foreign currency by virtue of providing the illustrative example. It does not represent all possible outcomes or describe all possible factors that may affect the payout of a transaction in Foreign Exchange Order Watching.