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 Important Notice regarding your
Citi <:var1> VISA Card |
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With the growth of our partnership with Mastercard, we are converting Citi Credit Cards to Mastercard®. We would like to inform you that effective from July 31, 2025, your Citi <:var1> VISA Card (last 4 digits <:var2>) ("The VISA Card") will be discontinued and you will not be able to make any transaction with the card. In addition, you are welcome to continue using your <:var3> Mastercard (if applicable).
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Please note the following regarding the discontinuation of The VISA Card:
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If you currently have autopay instructions (including but not limited to insurance premiums, telecommunications bills), please make alternative arrangements with the relevant insurance company, merchants or other companies on or before July 30, 2025. Your existing payment arrangements will be cancelled and will not be paid when The VISA Card is discontinued.
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Please settle any outstanding balance in full as per the instructions on your statement of account or before July 30, 2025. Please note that the applicable interest rates, finance charges and fees may be applied as stated on the "Citi Credit Card/ Diners Club Card Key Facts Statement And Fees Schedule".
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If you have enrolled in Merchant Installment Plans and/or "Quick Cash"/ "FlexiBill"/ "PayLite" Installment Programs, the payment amount will continue to be charged and reflected on your monthly statement until last repayment month of your Installment.
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If you have previously enrolled for Citi PayAll services via The VISA Card with active transactions due on or after August 4, 2025, please re-set up payment instruction via other Citi credit card or make alternative payment arrangements as these transactions will be declined.
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If the expiration date of The VISA Card and the associated supplementary card(s) (if applicable) is in August 2025 or after, a renewal card(s) will not be issued.
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If you have paid the annual fee for 2025, you will receive a full refund and it will be shown on your monthly statement in June or July 2025.
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If you have a credit balance on your statement on August 31, 2025, it will be transferred to one of your other Citi Credit Cards account if you have any (to be assigned by Citibank) by November 30, 2025. If you do not have any other Citi Credit Card, it will be refunded to you by cheque and will be mailed to your correspondence address by December 31, 2025.
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All Points accumulated under the Citi ThankYou SM Rewards Program will be forfeited when The VISA Card discontinues on July 31, 2025 without further notice. Please redeem your Citi ThankYou Rewards as soon as possible and in any event before their forfeiture on July 31, 2025. The Citi ThankYou SM Rewards Program details are available at
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Please be reminded to save / print all previously issued eStatement / eAdvice of the to-be-closed account for record-keeping purposes, where applicable. The eStatement / eAdvice will not be available via online banking after the Account is closed. (Applicable to customer who opts in for eStatement /eAdvice).
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Please refer to the FAQ here for further information. For enquiries, you can leave us a message in Citi Mobile ® App. After login, tap "Help" > "Messaging service".
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Thank you for choosing Citi Credit Card. We look forward to serving you.
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| Citi will never ask for your personal details. |
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| Never provide the One-Time PIN that is sent to your mobile phone to anyone. |
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| Always check SMS and email alerts from Citibank relating to your account and report any unauthorised transactions to Citibank immediately. |
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| DOWNLOAD CITI MOBILE® APP |
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| CONNECT WITH US ONLINE |
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| Contact Us | Update Email & Addresses | Update e-Statement Service |
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| Note: This is a servicing email and includes important information and updates about your use of Citibank services, and is not intended to be a promotional email. |
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| Information Security on Email and Website |
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We never request personal information, such as account number, User ID or any passwords via email. For Security Tips about Citibank Online and Email, please visit:     . |
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Citibank (Hong Kong) Limited
Citi Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Citibank N.A., Hong Kong Branch (Citibank, N.A., organized under the laws of U.S.A. with limited liability)
50th Floor, Champion Tower, 3 Garden Road, Central, Hong Kong
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花 旗 銀 行 ( 香 港 ) 有 限 公 司
香 港 九 龍 觀 塘 海 濱 道 83 號 花 旗 大 樓
花 旗 銀 行 香 港 分 行 ( 花 旗 銀 行 ， 依 美 國 法 律 成 立 的 有 限 責 任 組 織 )
香 港 中 環 花 園 道 三 號 冠 君 大 廈 五 十 樓
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| If you are not the addressee or have received this electronic message in error, please delete it and all copies from your system. Electronic messages are not secure or error free and can contain viruses or may be delayed, intercepted or corrupted, and neither Citibank (Hong Kong) Limited, Citibank, N.A. nor its affiliates ("Citibank") are liable for any of these occurrences. Citibank has no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been accessed or altered by any person. Citibank reserves the right to monitor, record and retain electronic messages. |
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Copyright © 2025 Citigroup Inc. All rights reserved.
Citi, Citibank, Citi and Arc Design used herein are service marks of Citigroup Inc., Citibank (Hong Kong) Limited, Citibank, N.A. Organized under the laws of U.S.A. with limited liability.
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