Cashless made effortless.

Cashless made effortless.
The 1st Debit Mastercard in Hong Kong supporting Apple Pay.

How Apple Pay Works

Designed to work wherever you see one of these symbols

Apple Pay

Touch ID

Face ID

Method 1: Add your Citibank Debit Mastercard® to Apple Pay® right from the Citi Mobile® App

1)Login Citi Mobile® App and go to “SETTINGS AND MORE” (tap at top left corner)

2)Tap “Cards and account”, and select your debit card

3)Tap “Add to Apple Wallet”

4)Enter Citi Mobile® Token or SMS one-time password (OTP) to authenticate

5)Check your name and card number before you click “Next” to complete the process

Method 2: Add your Citibank Debit Mastercard® from Apple Wallet App

1)Open the Wallet App on your iPhone

2)Tap “+” in the upper-right corner and then tap “Next”

3)Use your camera to enter the card information

Click here to learn how to add your debit card to Apple Pay® from your iPad, Apple Watch or Mac

Where To Use Apple Pay

Designed to work wherever you see one of these symbols

Pay In Stores

Pay In Stores

  • With iPhone
  • With Apple Watch
Pay Within Apps

Pay Within Apps

  • With iPhone
  • On iPad
Pay On The Web

Pay On The Web

  • With iPhone
  • On iPad
  • On Mac

Latest Debit Mastercard Promotions

Up to 1% cash rebate for the first 6 months*

Up to 1% cash rebate for the first 6 months*

Enjoy up to 1% cash rebate for every in-store, in-app and online purchase for the first 6 months, and up to 0.5% thereafter.

*Citibank clients can enjoy standard cash rate of 0.5% in the whole period.

Citibank Global Wallet works seamlessly with Apple Pay

Citibank Global Wallet works seamlessly with Apple Pay

Turn on Citibank Global Wallet and use your Debit Mastercard with Apple Pay to enjoy the card-free, faster and secure foreign currency payment experience.

Check out our latest Citibank Global Wallet promotions.

Learn More >

FAQs

Basics

Which devices support Apple Pay?

Apple Pay works with most iPhone, Apple Watch, iPad and Mac models. Visit Apple’s website for the latest list.

Which Citi debit card is supported in Apple Pay?

All Citibank Debit Mastercard issued by Citibank (Hong Kong) Limited are supported in Apple Pay.

Set up and Getting Started

How can I add my debit card to Wallet?

Method 1: Add your Citibank Debit Mastercard® to Apple Pay® right from the Citi Mobile® App

  • 1) Login Citi Mobile® App and go to “SETTINGS AND MORE” (tap at top left corner)
  • 2) Tap “Cards and account”, and select your debit card
  • 3) Tap “Add to Apple Wallet”
  • 4) Enter Citi Mobile® Token or SMS one-time password (OTP) to authenticate
  • 5) Check your name and card number before you click “Next” to complete the process

Method 2: Add your Citibank Debit Mastercard® from Apple Wallet App

  • 1) Open the Wallet App on your iPhone
  • 2) Tap “+” in the upper-right corner and then tap “Next”
  • 3) Use your camera to enter the card information

Click here to learn how to add your debit card to Apple Pay® from your iPad, Apple Watch or Mac

How to set my debit card as the default card?

Go to Wallet, tap and drag the debit card to the front to set it as your default card.

Can I add the same debit card to more than one device?

Yes, you may add your debit card to a maximum of four devices, and you need to add your card to each device once.

How many cards can I add to a single device?

On iPhone 8 and iPhone 8 Plus and later, and Apple Watch Series 3 and later, you can add up to 12 debit cards or credit cards on a single device. On earlier models, you can add up to eight cards on a device. Visit Apple’s website for more details.

How long does it usually take for my debit card to be ready for use after adding it to Apple Pay?

The average time between submitting the request for activation and receiving approval should be within minutes, but can take up to 10 minutes if any additional verification requirements are needed. If you’ve waited for more than 10 minutes, remove your debit card from Apple Pay and add it again. Contact us for assistance if you continue to experience delay.

How do I remove my debit card from Apple Pay?

Open the Wallet app and select the card. Then tap “●●●” at the top right of the screen and tap "Remove This Card".

Use Apple Pay to Make Purchases

Where can I use Apple Pay?

You can use Apple Pay in stores with contactless payment terminals. You can also make in-app purchases or even purchases on the web in Safari where Apple Pay is available as a payment option.

How can I cancel a payment made using Apple Pay?

Cancelling a payment made with Apple Pay is the same as a physical card. Contact your merchant if you wish to request a refund.

How do I return a purchase if I used Apple Pay to make the payment?

All purchases made with Apple Pay can be returned, depending on the respective stores’ policies. If you return an item purchased with Apple Pay, the store may require you to tap your phone onto the contactless payment terminal to complete the return.

Do I need to have an active internet connection for Apple Pay to work?

Apple Pay requires an active internet connection to add and activate a card. However, an active internet connection is not required to make an in-store purchase.

How can I keep track of purchases I’ve made with Apple Pay?

You can view the recent transactions made with Apple Pay in the Wallet app. Simply tap your Debit Card in the app to see the transactions. Additionally, a real-time push notification with transaction details will be sent to your device after each purchase, but this requires an active internet connection.

The card image I see in Apple Pay does not match my physical debit card. Is there an issue with my card?

No, the card image displayed in Apple Pay may not always match the physical card.

What should I do if I lose my debit card and then receive a replacement card?

The debit card in Apple Pay is a digital version of your physical debit card. If you lose your debit card and receive a replacement card, you need to remove the old card from Apple Pay and add the replacement card to Apple Pay, just like any other new card. Remember to activate your new card via Citi Mobile® App first!

What should I do if my debit card is going to expire and I receive a renewal card?

If you receive a renewal card to replace your existing debit card which has expired or will expire soon, you need to activate the renewal card via Citi Mobile® App, and you can use your renewal card in Apple Pay right away without adding the card again.

Can I continue to use my physical debit card if I disable or even remove the card from Apple Pay?

Yes. When you disable or remove the card from Apple Pay, you are only suspending the digital card that has been assigned to your device for that debit card.

Why does the contactless payment terminal say the payment is declined even though I see a tick (✓) on my iPhone?

The tick only indicates that the payment terminal is able to detect and recognize your debit card in Apple Pay, but the payment is then declined by us. You may try again or contact us for details.

Will I get any notification for a declined transaction?

Yes, you may receive a push notification from the Wallet app (but not from us).

Does removing the debit card from my iPhone affect the card on my Apple Watch when they’re paired?

No, the Debit Card will continue to stay on your Apple Watch.

If I unpair my Apple Watch from my iPhone, will the debit card be removed from the Apple Watch?

Yes, the debit card will be removed from your Apple Watch.

I tried to add my debit card to my Wallet, but it said ”Debit Card Not Added - Contact Your Issuer”. What can I do?

Your debit card may be closed or temporarily blocked. Contact us for assistance.

Payment Security

How secure is Apple Pay?

When you add your debit Card to Apple Pay, a unique virtual account number will be allocated to represent your physical debit card. Your name and the card details, except the last four digit of your card number, will never be shown in the Wallet app or shared with the merchants.

What should I do if my device is lost or stolen?

Quickly go to iClould or use the Find My app to suspend or permanently remove the card from that device (even if the lost device is offline and not connected to a cellular or Wi-Fi network). Alternatively, you may contact us to block your debit card on the lost device.

Can I resume the deleted debit card if I find my lost device?

No, you need to add the debit card to Apple Pay again.

Does Apple Pay have access to the information of my bank accounts?

No, Apple Pay does not have access to any information of your bank accounts.

Will my Apple Pay information stay on my device once I reset the device to factory settings?

No. Restoring your device to its factory settings erases all your data and settings, including your debit card added to Apple Pay.

If I want to switch to another device, do I need to add the debit card all over again?

Yes, you need to add your debit card to Apple Pay again when you change your device.

Can I add a Debit Card again if I deleted it once?

Yes, you can add your debit card to Apple Pay again.