As long as you are an individual customer holding Citibank Debit Mastercard or Citibank Cirrus^® ATM Card, you’re eligible to use Citibank Global Wallet, no matter you’re a customer of Citigold Private Client, Citigold, Citi Priority or Citibanking.

You can only make overseas ATM cash withdrawal through Citibank Global Wallet. If you also want to make overseas spending transactions through Citibank Global Wallet, apply for a debit card now.

You can link your Currency Manager to Citibank Global Wallet. If you have more than one Currency Manager, please pick one during enrolment. Once you turn on Citibank Global Wallet, all Call Deposit in the linked Currency Manager will be enrolled for Citibank Global Wallet.

You may visit "Citibank Global Wallet" in "Profile & Settings" to turn off Citibank Global Wallet and then turn it back on. You’ll be given another chance to select one of the Currency Managers.

Very simple! Just tap “+” under “Citibank Global Wallet”, select a currency, and then a zero-balance Call Deposit of the currency you pick will be created and added to Citibank Global Wallet. You can exchange the foreign currency whenever you find the rates favorable.

You may buy foreign currencies even before turning on Citibank Global Wallet. The service enrolment doesn’t necessarily precede currency exchange.

You don’t need to turn off Citibank Global Wallet after traveling. When you spend or withdraw Hong Kong Dollar, the default Hong Kong Dollar account will be debited even though Citibank Global Wallet is enabled.

No, your debit or ATM card will automatically choose the right currency for you by matching the currency of the transaction or the withdrawal against the currency of the Call Deposit. You don’t need to switch between Call Deposit of different currencies manually.

The transaction or withdrawal will be declined if you have insufficient funds. You can buy foreign currencies via the Citi Mobile^® App immediately and make the transaction or withdrawal again. Remember to prepare sufficient funds in your Call Deposit before traveling or shopping!

The transaction or withdrawal will be declined. Please contact us for details. In case of emergency, you may visit “Citibank Global Wallet” in “Profile & Settings” to turn off Citibank Global Wallet to switch back to the default Hong Kong Dollar account to proceed the transaction or withdrawal (but handling fee and/or conversion spread, as stipulated in the service fee booklet from time to time, shall apply).

Your default Hong Kong Dollar account will be debited. Handling fee and/or conversion spread, as stipulated in the service fee booklet from time to time, shall apply.

If you want to complete the transaction or withdrawal through Citibank Global Wallet, you should choose to settle in foreign currency. If you choose to settle in Hong Kong Dollar, the merchant or ATM operator will use its exchange rate to convert the foreign currency transaction or withdrawal to Hong Kong Dollar, your default Hong Kong Dollar account will be debited. You won’t be able to use Citibank Global Wallet for such Dynamic Currency Conversion (DCC).

Dynamic Currency Conversion (DCC) can occur when withdrawing cash overseas, making online or overseas transaction. If an exchange rate shows up or offers an option to convert HKD to foreign currency or settles in Hong Kong dollars, such kind of cash withdrawal or transaction belongs to DCC. It is recommended to decline this kind of cash withdrawal or transaction to avoid DCC and attempt to settle in foreign currency. Citibank Global Wallet does not support DCC.

Some overseas ATMs may give you the option of choosing which account to withdraw cash from. On such screen, no matter you select default account, savings account, or checking/currency account, the Call Deposit of the withdrawal currency from the Currency Manager linked to Citibank Global Wallet will be debited.

When processing the refund, we’ll endeavor to credit the refund (together with any handling fee previously charged) to the Call Deposit debited for the original transaction if the refund was made by the merchant using the same trace number and/or authorization code of the original transaction so that we’re able to trace the original Call Deposit. If, however for any reason, we’re unable to trace the original Call Deposit, the refund (excluding any handling fee previously charged) will be credited to the Call Deposit of the refund currency (which may be different from the currency of the original Call Deposit), or (if Citibank Global Wallet is turned off or unavailable at the time of refund processing) be credited to the default Hong Kong Dollar account (in which event currency conversion will be involved and you may suffer loss as a result).

You may withdraw cash at any overseas Citibank or overseas Mastercard network ATM no matter you’re holding the Citibank Debit Mastercard or Citibank Cirrus^® ATM Card. Mastercard network includes Mastercard, Cirrus and Maestro.

You may visit findmyciti.com to search for the location of overseas Citibank ATMs.
You may click here to search for the location of overseas Mastercard Network ATMs.

Citi does not charge any handling fee for overseas spending transactions or ATM cash withdrawals made through Citibank Global Wallet. However, some overseas ATM operators may levy a surcharge in which your relevant Call Deposit will be debited to settle the surcharge.

Overseas and local spending transactions share the same set of transaction limits, including the point-of-sale transaction limit and the online purchase limit. You may visit “Manage ATM/Debit Card Limit” in “Profile & Settings” to check and change the limits anytime you want.

You still need to activate the overseas ATM cash withdrawal service. View the steps here.

You can easily keep track of all your transactions or withdrawals performed by accessing the Citi Mobile^® App or Citibank Online, or viewing your monthly statement. In general, the transaction records of overseas ATM cash withdrawals are shown online by 11:59pm on the next business day.

Although the transactions are not eligible for the existing Debit Card Cash Rebate Program, we may launch promotional offers from time to time to help you get the most out of Citibank Global Wallet. Stay tuned for our update!

Of course! Just add your debit card to your Apple or Samsung devices and make foreign currency transactions. You can then pay directly from your foreign currency accounts. Remember to turn on the online purchase function via Citi Mobile^® App if you want to make online or in-app transactions.