Mobile Account Opening

Save your time to branch and open your Citigold account via mobile

Apply via mobile

Mobile Account Opening

Save your time to branch and open your Citigold account via mobile

Apply via mobile

CITIBANK HONGKONG

中文

Open a Citigold and designated credit card
to get up to 2 business class tickets to Europe
to enjoy a comfortable journey with your loved ones
and HK$25,500 cash rebate

Apply Now

Join Citigold Private Client to enjoy
up to HK$68,000 Cash Rebate

Learn more

The meaning of wealth is boundless. Getting the most from your wealth depends on choosing the bank that is the most suitable for you. Some banks provide a variety of products but do not understand your needs; some banks understand your needs but do not provide suitable products. We have partnered with Citi | Wharton Global Wealth Institute for 6 years and recently co-curated a series of online courses to give the next generation the opportunity to engage in meaningful learning experiences with a top-notch university, to broaden their horizons and experience the world. Citi Wealth Management provides deeper understanding, wider choice and higher status.

THERE'S MORE TO WEALTH

Exclusive Time Limited Offer

From now until June 30, 2023, apply Citigold and designated credit card to enjoy up to 2-round trip business class to Europe and HK$25,500 cash rebate.

Learn More

New Funds
Offer

Deposit new funds
of HK$5,000,000
to enjoy
3,120,000
points
(can redeem 2-round trip business class to Europe)

Product Balance
Offer

Maintain designated
investment products,
life insurance plans and
mortgage to enjoy
HK$15,000
Cash Rebate

Mobile Account
Opening Welcome
Offer

Complete Remote Account
Opening earn up to
HK$500
Cash Rebate

Stock Transfer-in
Offer

Transfer in a designated
amount of HK/US/SH/SZ
stocks to enjoy up to
HK$10,000
Cash Rebate

=up to 2-round trip business class to Europe
and HK$25,500 Cash Rebate

New Citigold clients who apply designated credit cards at the same time can enjoy up to 3,120,000 points for New Funds Offer to redeem 2 sets of round-trip business class tickets to Europe. And new clients can enjoy up to HK$15,000 Cash Rebate for Product Balance Offer and up to HK$10,000 Cash Rebate for Stock Transfer-in Offer. New clients must fulfill the requirements of New Funds Offer in order to enjoy HK$500 Cash Rebate Remote Account Opening Offer. All welcome offers are not applicable to U.S. citizens, except deposit interest rate. Investment involves risks. T&C apply.

New Funds Amount (HK$)	Points rebate⁺	Redeem^*
≥ HK$5,000,000	3,120,000 Points	2-round trip business class to Europe
≥ HK$4,000,000	2,160,000 Points	2-round trip business class to Australia
≥ HK$2,500,000	1,440,000 Points	2-round trip economy class to Europe
≥ HK$1,800,000	1,200,000 Points	2-round trip business class to Japan/Korea
≥ HK$1,500,000	960,000 Points	4-round trip economy class to Japan/Korea
Designated Product Balance^{^}(HK$)	Cash Rebate (HK$)
≥ HK$2,000,000	HK$15,000
≥ HK$1,500,000	HK$11,500
≥ HK$650,000	HK$6,500
≥ HK$200,000	HK$2,000
Total Stock Net Value (HK$)	Cash Rebate^# (HK$)
>=HK$5,000,000	HK$10,000
>=HK$3,000,000	HK$3,000
>=HK$1,000,000	HK$1,000

⁺The Points could be converted into the relevant Miles of Designated Travel Loyalty Programs under this promotion which are available from Citi ThankYou^SM Rewards, and Citibank will credit the converted Miles to the client's valid Travel Loyalty Program membership account. Points cannot be used to redeem other rewards, converted into cash nor transferred to another person, reversed nor retained in Citi Credit Card account. Terms and Conditions apply.
^*Based on Designated Travel Loyalty Program Flight Award chart as of January 1, 2023.
^{^}Designated products include Mutual Funds, Bonds, Structured Products, AIA Life Insurance Plans, Refundable Insurance Plans and mortgage loan.
^#Cash Rebate amount will be determined by the total stock transfer-in value net of the total stock transfer-out value ("Total Stock Net Value") during the promotion period. The stock value is based on the multiple of the closing stock price on the last trading day of the corresponding successful transfer-in month and number of shares.

Join Citigold to enjoy
up to HK$48,800 Cash Rebate

Join Citigold Private Client to enjoy
up to HK$68,000 Cash Rebate

New Funds
Offer

Deposit new funds of
HK$5,000,000 to enjoy
HK$23,300
Cash Rebate

Product Balance
Offer

Maintain designated
investment products,
life insurance plans and
mortgage to enjoy
HK$15,000
Cash Rebate

Mobile Account
Opening Welcome
Offer

Complete Remote Account
Opening earn up to
HK$500
Cash Rebate

Stock
Transfer In Offer
Offer

Transfer in a designated
amount of HK/ US
/ SH/ SZ stock to enjoy up to
HK$10,000
Cash Rebate

= up to HK$48,800 Cash Rebate

New clients can enjoy up to HK$23,300 Cash Rebate for New Funds Offer, up to HK$15,000 Cash Rebate for Product Balance Offer and up to HK$10,000 Cash Rebate for Stock Transfer-in Offer. New clients must fulfill the requirements of New Funds Offer in order to enjoy HK$500 Cash Rebate Remote Account Opening Offer. All welcome offers are not applicable to U.S. citizens, except deposit interest rate. Investment involves risks. T&C apply.

New Funds, Product Balance Offer and Stock Transfer-in Offer

Learn More

New Funds Amount (HK$)	Cash Rebate
≥ HK$5,000,000	HK$23,300
≥ HK$4,000,000	HK$15,500
≥ HK$2,500,000	HK$11,500
≥ HK$1,800,000	HK$7,500
≥ HK$1,500,000	HK$6,500
Designated Product Balance^{^}(HK$)	Cash Rebate (HK$)
≥ HK$2,000,000	HK$15,000
≥ HK$1,500,000	HK$11,500
≥ HK$650,000	HK$6,500
≥ HK$200,000	HK$2,000
Total Stock Net Value (HK$)	Cash Rebate^# (HK$)
>=HK$5,000,000	HK$10,000
>=HK$3,000,000	HK$3,000
>=HK$1,000,000	HK$1,000
≥=HK$500,000	HK$500

^{^} Designated products include Mutual Funds, Bonds, Structured Products, AIA Life Insurance Plans, Refundable Insurance Plans and mortgage loan.
^#Cash Rebate amount will be determined by the total stock transfer-in value net of the total stock transfer-out value ("Total Stock Net Value") during the promotion period. The stock value is based on the multiple of the closing stock price on the last trading day of the corresponding successful transfer-in month and number of shares.

Exclusive Welcome Offer

Exclusive Stock and FX Offer for Citigold clients

Earn HK$2,388 cash rebate when you refer your friends to open Citigold account.

Enjoy up to HK$800 cash rebate when you deposit monthly salary in your account

Enjoy a Preferential HKD Time Deposit Rates of up to 3.7% p.a.

Learn More

Apply Now Apply Now

Citi Global Wealth Management provides you one stop solution with investment, mortgage and protection plan to build wealth with stability.

Trusted Advisory

Your dedicated Relationship Manager has been trained at Citi | Wharton Global Wealth Institute and is backed by a team of specialists (Investment, Insurance, Treasury, Mortgage) to provide you with insights, analysis and investment strategies.

Given a lower ratio of relationship managers to customers than that in the market, you will receive extra dedicated service. You can even schedule a video- conference session with your Relationship Manager and Investment Specialist for a remote portfolio review via Citi Live Chat. They will share market information with you via your screen-sharing function, helping to build your wealth portfolio without meeting in person.

Next Generation

We provide one-stop assistance to help with your children’s overseas study needs:

Join a series of digital webinars on overseas education
Free access to Citi | Wharton Global Wealth Institute Online Education Series, Citi’s partner for 6 years, enabling you to nurture the next generation to become entrepreneurs and business leaders by improving their leadership and negotiation skills, creativity and corporate talent.

Advisory Tool

The Citigold Total Wealth Advisor (TWA) is our latest goal-based, financial advisory tool which enables you to set, review and manage all your investment plans in one place. TWA provides a real-time picture of your financial situation and global investments, and analyses how your portfolio value changes over time and the likelihood of achieving your life goals.

Global Insight

Shop online or spend overseas with your Citigold Debit Mastercard^® and pay zero foreign transaction or conversion fees. Plus, lock-in favorable FX rates on multiple currencies. Get access to the latest market insights and webinars, helping you to understand market trends and capture opportunities.

Apply Now Apply Now

Refer your friends now

Sharing can bring you happiness, along with exciting rewards. Successfully refer your friends and relatives to open designated accounts and earn fabulous cash rewards.

Referral Requirements	Citigold Private Client	Citigold
For 1 successful referral	HK$10,000 Cash Rebate for each referral	HK$2,388 Cash Rebate for each referral
For 2 or above Successful Referrals	HK$12,000 Cash Rebate for each referral	HK$3,388 Cash Rebate for each referral

Refer your Friends, now

Payroll Account Offer

New Citigold clients who deposit their monthly salaries with Citi will enjoy the following cash rebates.

Monthly Salary	Cash Rebate
≥ HK$80,000	HK$800
≥ HK$50,000	HK$500
≥ HK$30,000	HK$300

Apply Now Apply Now

Open an account in 3 steps

1	Fill in Personal Information
	Fill in Personal Information Apply for Investment account at the same time Register for Citibank Online at the same time Receive your Application ID and upload all required documents in Citi Mobile^® App
2	Download Citi Mobile^® App to upload your selfie and documents
	Select “Open a Bank Account” in Citi Mobile^® App Fill in the Application ID Verify your HKID Card (Currently, this only supports 1st version of HKID Card issued in 2003) Capture your selfie Capture your address proof Capture your signature specimen Application complete
3	Register FPS and receive funds
	After logging in, tap Manage Payments/Payees then FPS Addressing Service Tap "Mobile Number" Select the account you want to link to Enter the One-time Password from the SMS sent to your registered mobile number Done

Apply Now Apply Now

Frequently Asked Questions

Application via Citi Mobile^® App

What is remote account opening?

Mobile Account Opening enables you to open a checking / savings Account(s) and a Multi-Currency Account via Citibank Online and Citi Mobile^®App, without visiting the branch. The process is simple and fast, and you can apply anytime, anywhere.

Why should I apply for a banking account via Citi Mobile^®App?

Convenient: You do not need to visit branch to open an account.
Fast: It can take as little as 10 minutes to complete the application (According to our usability test, the majority of participants completed the application of banking account and investment account within 10 mins.)

How can I apply for a banking account via Citi Mobile^®App?

Please complete the application form on your mobile and download the latest Citi Mobile^®App from your respective app stores to complete several identity verification processes to open your banking account.

Is there any charge for applying for a banking account via Citi Mobile^®App?

"The application is free of charge. For other service charges, please refer to the latest service fee guide.
Service fee guide: https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf

Why do I need to take photo of my HKID card from 3 different angles?

This will help us validate your HKID card, so that you do not need to visit our branch in person for identity verification. Please ensure the HKID capture is not out of focus, nor blocked by glare or shadow.

Why do I need to take a selfie and blink my eyes twice?

This will help us to validate you are the HKID card holder, so that you do not need to visit our branch in person for identity verification.

Do I need to upload any document, e.g. Address proof?

Yes, you need to upload address proof and signature specimen during the application process via Citi Mobile^®App. If we need additional information or documentation from you, we will contact you and complete the account opening process.

Is my application information secure and protected?

All information, including your HKID photos, selfie photos, personal information, username and password, will be encrypted throughout the submission.

Why have I failed the Identity verification and need to visit branch to complete the account opening?

Factors, including the environment where you take the HKID photos and selfie, e.g. if there is glare, scratches on or damage to your HKID, etc, may affect the accuracy of identifying your selfie against the HKID photo.

Why do I cannot resume my application?

You application data will only be available for 30 days for you to resume the application. After that, please submit a new application for account opening.

When will the banking account be ready for use?

Your banking account will be ready to use approximately 10 minutes after you complete the application process in Citi Mobile^®App.
Stock Account: The securities services will be made available to you within 3 business days after receipt of your completed application via Citi Mobile^®App and required documents (if applicable).

How will I know my application status?

We will notify you of the account opening status via email and SMS approximately 10 minutes after you complete the application process in Citi Mobile^®App.

Why do I need to input my personal information to apply for a banking account?

You will need to input your latest personal information for Citibank's record during your banking account application process.

I already hold a Citi credit card. Do I need to input my personal information again to apply for a banking account?

We will use your existing personal credit card information from Citibank's record for your banking account application process but may require extra information from you to complete your banking information.

Do I need to open an account during business hours?

There are no time or place restrictions on opening your banking account. You simply complete the application form online and download Citi Mobile^®App to complete the rest of the application, anytime and anywhere. It takes a minimum of 10 minutes to complete the application process if you meet the application criteria. (According to our usability test, the majority of participants completed the application of banking account within 10 mins.)

What’s a one-time password?

A One-time Password will be sent to you via SMS to verify your identity for account login.

Where is my one-time password?

The One-time Password will only be sent to your registered mobile number.

What do I have to be aware of during the registration for facial recognition?

When taking the photo, you need to:
1. Look straight into the camera, and
2. Eyes must be at the same level as the camera, and
3. Ensure adequate lighting with no shadows or glare, and
4. Use a plain and clean background.

How can I resume my application?

"You will receive an email and sms with your application ID and you can simply follow the below steps to resume your application:
1. Open Citi Mobile^®App
2. Click on 'Open a bank account'
3. Enter your application ID which is sent to your mobile number or email address"

Online Banking Username / Password

Do I need to create an Online Banking Username / Password if I have already registered one with my credit card?

No, you don't. You can use your registered log in username and password to log into Citibank Online or Citi Mobile^®App.
Citibank Online: www.citibank.com.hk

What if I forget my Online Banking Username / Password?

You can reset your Online Banking Username / Password at the main page of www.citibank.com.hk or Citi Mobile^®App. You may click "Forgot?" to reset them.

Do I need to create Online Banking Username / Password if I have not registered it yet?

Yes, you have to create a user name/ Password by clicking "register" at www.citibank.com.hk or "New? Create a login account" at Citi Mobile^®App.

Banking account services

How can I update my account information after the account is successfully opened?

If you wish to update your email address, home/office phone number and correspondence address, please log in to Citibank Online to do so. If you wish to update other personal information, please download the “Change of Contact Details” form at www.citibank.com.hk/e-Contact and submit according to the instruction in the form; OR visit any of our branches for help.
Citibank Online: www.citibank.com.hk

Will I be charged for the banking plan that I signed up for in the application?

For the fees of individual services, please refer to the latest service fee guide.
Service fee guide: https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf

ATM Card Activation and PIN set up

After my account is successfully opened, when will I receive the ATM card ?

ATM Card will be dispatched upon the account being successfully opened. Normally you will receive the ATM card within 3 to 5 working days, excluding Saturdays, Sundays and public holidays.

How can I activate the ATM card and set up ATM PIN?

You can activate your ATM card via Citibank Online or Citi Mobile^®App by following the steps below:
Citibank Online:
i. Login to Citibank Online
ii. Click on ‘Services’ and 'My Profile'
iii. Select ‘Activate ATM/Debit/Credit Card’
iv. Follow the instructions and submit the request with One Time Password
Citibank Online: www.citibank.com.hk

Citi Mobile^®App:
i. Login to Citi Mobile^®App
ii. Click on ‘Profile&Settings'
iii. Select ‘Activate ATM/Debit’
iv. Follow the instructions and submit the request with One Time Password

Is there any deadline for activating the ATM card and setting up ATM PIN?

Please activate the ATM card and set up ATM PIN at your earliest convenience. The ATM card will be cancelled if you do not activate it within 90 calendar days.

What if I forget the ATM PIN?

You can reset the ATM PIN via Citi Mobile^®App by following the steps below:
i. Login to Citi Mobile^®App
ii. Click on ‘Profile & Settings’
iii. Select ‘Create/Reset ATM Pin’
iv. Follow the instructions and submit the request with One Time Password

Open an account with 3 steps

1	Fill in Personal Information
	Fill in Personal Information Apply for Investment account at the same time Register for Citibank Online at the same time Receive your Application ID and upload all required documents in Citi Mobile^® App
2	Download Citi Mobile^® App to upload your selfie and documents
	Select “Open a Bank Account” in Citi Mobile^® App Fill in the Application ID Verify your HKID Card (Currently, this only supports 1st version of HKID Card issued in 2003) Capture your selfie Capture your address proof Capture your signature specimen Application complete
3	Register FPS and receive funds
	After logging in, tap Manage Payments/Payees then FPS Addressing Service Tap "Mobile Number" Select the account you want to link to Enter the One-time Password from the SMS sent to your registered mobile number Done

Apply Now Apply Now

Frequently Asked Question

Application via Citi Mobile^® App

What is remote account opening?

Why should I apply for a banking account via Citi Mobile^®App?

How can I apply for a banking account via Citi Mobile^®App?

Is there any charge for applying for a banking account via Citi Mobile^®App?

"The application is free of charge. For other service charges, please refer to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf

Why do I need to take photo of my HKID card from 3 different angles?

Why do I need to take a selfie and blink my eyes twice?

This will help us to validate you are the HKID card holder, so that you do not need to visit our branch in person for identity verification.

Do I need to upload any document, e.g. Address proof?

Is my application information secure and protected?

All information, including your HKID photos, selfie photos, personal information, username and password, will be encrypted throughout the submission.

Why have I failed the Identity verification and need to visit branch to complete the account opening?

Why do I cannot resume my application?

You application data will only be available for 30 days for you to resume the application. After that, please submit a new application for account opening.

When will the banking account be ready for use?

How will I know my application status?

We will notify you of the account opening status via email and SMS approximately 10 minutes after you complete the application process in Citi Mobile^®App.

Why do I need to input my personal information to apply for a banking account?

You will need to input your latest personal information for Citibank's record during your banking account application process.

I already hold a Citi credit card. Do I need to input my personal information again to apply for a banking account?

Do I need to open an account during business hours?

What’s a one-time password?

A One-time Password will be sent to you via SMS to verify your identity for account login.

Where is my one-time password?

The One-time Password will only be sent to your registered mobile number.

What do I have to be aware of during the registration for facial recognition?

How can I resume my application?

Online Banking Username / Password

Do I need to create an Online Banking Username / Password if I have already registered one with my credit card?

No, you don't. You can use your registered log in username and password to log into Citibank Online or Citi Mobile^®App.
Citibank Online: www.citibank.com.hk

What if I forget my Online Banking Username / Password?

You can reset your Online Banking Username / Password at the main page of www.citibank.com.hk or Citi Mobile^®App. You may click "Forgot?" to reset them.

Do I need to create Online Banking Username / Password if I have not registered it yet?

Yes, you have to create a user name/ Password by clicking "register" at www.citibank.com.hk or "New? Create a login account" at Citi Mobile^®App.

Banking account services

How can I update my account information after the account is successfully opened?

Will I be charged for the banking plan that I signed up for in the application?

For the fees of individual services, please refer to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf

ATM Card Activation and PIN set up

After my account is successfully opened, when will I receive the ATM card ?

ATM Card will be dispatched upon the account being successfully opened. Normally you will receive the ATM card within 3 to 5 working days, excluding Saturdays, Sundays and public holidays.

How can I activate the ATM card and set up ATM PIN?

Is there any deadline for activating the ATM card and setting up ATM PIN?

Please activate the ATM card and set up ATM PIN at your earliest convenience. The ATM card will be cancelled if you do not activate it within 90 calendar days.

What if I forget the ATM PIN?

Learn More about the banking privileges of Citigold

Account Opening Process >

Terms and Conditions >

Important Disclaimer >

	Enjoy a Preferential Time Deposit rate and RMB Time Deposit rate
	Exclusive Stock, Mutual Fund and FX Offer for Citigold clients
	Enjoy up to HK$800 cash rebate when you deposit monthly salary in your account
	Earn HK$2,388 cash rebate when you refer your friends to open Citigold account
Product Terms and Conditions ^{^} Citigold is exclusive for clients who maintain the “Average Daily Combined Balance” HK$ 1,500,000 or above

	Citi Prestige Concierge
	Complimentary 4th night at any hotel
	Complimentary global airport lounge access
	Local spending HK$6 = 1 Mile; Overseas Spending HK$4 = 1 Mile
	Up to extra 30% Annual Relationship Points
	Complimentary travel insurance and much more
	Annual fee of HK$3,800
Product Terms and Conditions

	Overseas spending as low as HK$3=1 mile
	No handling fee for mileage redemption
	Points will never expire
	Complimentary access to worldwide airport lounge
	Purchase protection insurance
	Free Travel Insurance
	First year annual fee waiver
Product Terms and Conditions

	Earn 10X points for QuickPass, UnionPay QR Code and Online Retail Transactions
	Instantly offset spending anytime with Citi Pay with Points
	Foreign currency transaction handling charge waiver
	Spending in Hong Kong and overseas will be billed in HK$, Spending in Mainland China will be billed in CNY
	First year annual fee waiver
Product Terms and Conditions

Mobile Account Opening

Mobile Account Opening

Open a Citigold and designated credit card to get up to 2 business class tickets to Europe to enjoy a comfortable journey with your loved ones and HK$25,500 cash rebate

Join Citigold Private Client to enjoy up to HK$68,000 Cash Rebate

Trusted Advisory

Next Generation

Advisory Tool

Global Insight

Refer your friends now

FX Offer

Foreign Exchange Offer

Payroll Account Offer

Open a Citigold and designated credit card
to get up to 2 business class tickets to Europe
to enjoy a comfortable journey with your loved ones
and HK$25,500 cash rebate

Join Citigold Private Client to enjoy
up to HK$68,000 Cash Rebate