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How can you guard yourself against fraud? |
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At Citi, your security is always our top priority. It's important to be aware of the rise in scams out there; so here are some common scenarios that you should look out for to safeguard you and your loved ones from becoming a victim. |
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Common Scams |
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Impersonation Scams |
Scammers will identify themselves as bank staff or government officials and ask you to provide personal particulars, financial information and/or perform certain transactions. |
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Phishing Scams |
Fraudulent email, call or SMS sent as an attempt to trick you into revealing sensitive information such as your user name, passwords and/or credit card details. |
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Phishing Scams |
Fraudulent email, call or SMS sent as an attempt to trick you into revealing sensitive information such as your user name, passwords and/or credit card details. |
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Video Conference Scams |
Indirectly obtain your confidential business information and other sensitive personal information via an unprotected passcode. |
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Online Shopping Scams |
Scammers offer to sell certain high-demand items such as surgical masks online or via social media. Once payment is made, they become impossible to contact. |
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Online Shopping Scams |
Scammers offer to sell certain high-demand items such as surgical masks online or via social media. Once payment is made, they become impossible to contact. |
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How to Safeguard Yourself |
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OTP Security tips |
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Do not disclose your login credentials, One-Time Password [OTP] and PIN to anyone, including Citibank staff. |
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In all circumstances, Citibank will never ask for your account number, Citibank online banking user ID or password/One Time Password (OTP), ATM Card/Credit Card Personal Identification Number (PIN), account balance, identity card/passport number or other sensitive information via email, call or SMS. |
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Conferencing applications/
channels tips |
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Do not disclose the conferencing passcode to anyone and make sure your login credentials have been properly safeguarded. |
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If you have any concerns about the identity of the callers/participants or you become aware of any irregularities, you should leave the application/channel immediately. |
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Online shopping tips |
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Always purchase from reputable online shopping platforms. |
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Assess the seller's credibility prior to making a purchase. |
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Do not make advance payments or deposits. |
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| HAVE YOU DETECTED ANY SUSPICIOUS ACTIVITY? |
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| Learn more about how you can protect yourself at |
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You can check out more security tips as
published by The Hong Kong Association of Banks. |
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| Citi will never ask for your personal details. |
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| Never provide the One-Time PIN that is sent to your mobile phone to anyone. |
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| Always check SMS and email alerts from Citibank relating to your account and report any unauthorised transactions to Citibank immediately. |
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| Contact Us | Update Email & Addresses | Enroll e-Statement & e-Advice | CitiPhone Voice Biometrics Authentication |
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| Note: This email includes important information about your use of Citibank banking services regardless of your preference for not receiving promotional emails from us. |
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| Information Security on Email and Website |
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We never request personal information, such as account number, User ID or any passwords via email. For Security Tips about Citibank Online and Email, please visit:  . |
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Citibank (Hong Kong) Limited
Citi Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Citibank N.A., Hong Kong Branch (Citibank, N.A., organized under the laws of U.S.A. with limited liability)
50th Floor, Champion Tower, 3 Garden Road, Central, Hong Kong
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花 旗 銀 行 ( 香 港 ) 有 限 公 司
香 港 九 龍 觀 塘 海 濱 道 83 號 花 旗 大 樓
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香 港 中 環 花 園 道 三 號 冠 君 大 廈 五 十 樓
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| If you are not the addressee or have received this electronic message in error, please delete it and all copies from your system. Electronic messages are not secure or error free and can contain viruses or may be delayed, intercepted or corrupted, and neither Citibank (Hong Kong) Limited, Citibank, N.A. nor its affiliates ("Citibank") are liable for any of these occurrences. Citibank has no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been accessed or altered by any person. Citibank reserves the right to monitor, record and retain electronic messages. |
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| Copyright © 2020 Citigroup |
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