FPS Features
FPS x PromptPay

Faster Payment System (FPS)

With FPS, you can now transfer or receive funds in HKD and CNY free-of-charge1 between other local banks, simply using a mobile number, email address or FPS IDs.

Our new Citi Scan and Pay service also enables you to pay friends, merchant or settle bill easily.

Register for FPS and start receiving money

To receive funds with your mobile number, just follow the steps below to register and link your mobile number to your Citi account.

You could also register with your email address or HKID number2, enabling you to receive money from institutions, corporates and the HKSAR government via HKID number in the future. View demo here.

  • Logon to Citi Mobile® App, tap "Payments" , and tap "Manage Payments & Payees"
  • Tap "Register for FPS"
  • Tap "Mobile"
  • Select the account you want to link to and funds will be deposited to this account
  • Tap "Register Now"
  • Enter the One-time Password from the SMS sent to your registered mobile number
  • Done. You can now receive funds with your mobile number!
  • Logon to Citibank Online, and click "Payments"
  • Click "Register for FPS"
  • Click "Mobile Number"
    You can also register with your email address or HKID number, click here to learn more.
  • Select the account you want to link to and funds will be deposited to this account
  • Register Citi as the Default Receiving Bank
  • Click "Register"
  • Enter the One-time Password from the SMS sent to your registered mobile number
  • Done. You can now receive funds with your mobile number!

Transferring funds via FPS is easy and simple!

Want to transfer money to your friends? Just use their mobile numbers, email addresses or FPS IDs. You don't need their account numbers anymore!

You can transfer up to HK$ 10,000 (or equivalent) one a single day without adding the recipient as a registered payee in advance. To transfer more than that amount, simply add the recipient as a registered payee directly via the app. Click here to learn how to add a new payee.

Transfer to non-registered payees
Up to HK$10,000 every day
(or any lower limit you set)

Transfer to registered payees
Up to HK$1,000,000 every day
(or any lower limit you set)

  • Tap Payments > "FPS" after logging in
  • Input mobile number/ email address/ FPS identifier
    (You don't need to input if you transfer to a registered payee)
  • Select an account to be paid from. Select currency# (either HKD/ CNY) and input amount
  • Verify the details and tap "Pay"
    #Please Note
    If the transfer-out currency is different from the currency of the receiving account, the receiving bank may convert it to the receiving account's currency at the prevailing exchange rate without prior notice. You may confirm the transfer currency with your payee before hand.
  • Input Citi Mobile® Token Unlock Code for authentication
  • The transfer is completed!

Citi Scan and Pay

Want to pay a merchant, daily bills or friends more flexibly?

You can now "Scan and Pay" with Citi Mobile® App

Scan and pay to friends, merchants and pay bills

  • First-time users:

    Tap "Payments" and "QR Scan" then select "Citi Scan and Pay" after logon
  • Tap "Turn On"
  • Input Citi Mobile® Token for authentication
  • Successfully turned on the function!
  • Scan QR code and Pay

    Continue and tap "Scan Now"; or you can directly tap "Citi Scan and Pay" at Welcome page before logon
  • Scan a QR code or scan from album to pay
  • Select the account for the payment and input the amount
  • Your Scan and Pay is now done!

Hassle-free shopping in Thailand with FPS x PromptPay QR Payment

Look out for the PromptPay acceptance mark and make seamless purchases via QR payment! Your spending in Thailand will be debited directly from your Citibank HKD account3 with $0 handling fee to ease your hassle dealing with cash!

Look out for the PromptPay acceptance mark, together with the participating Thailand banks, and make seamless purchases via Citi Scan and Pay!

From Dec 4, 2023 till Mar 31, 2024, simply register for "Cash Rebate for FPS x PromptPay QR Payment" under "Get More" via Citi Mobile® App and conduct eligible transactions via Citi Scan & Pay to enjoy 0.4% cash rebate. You can earn up to HK$100 cash rebate throughout the promotion period!

Learn more via: Citibank.hk/fpsppay4

Scan and spend like a local

PromptPay is a widely accepted payment option at most of the places in Thailand, from chained stores, retail groups, night markets and street hawkers4. Just look out for the PromptPay acceptance mark, together with the participating Thailand banks, including Bangkok Bank, Kasikorn Bank, Krungthai Bank, Siam Commercial Bank, Bank of Ayudhya.

Easy and Convenient

Instead of carrying a big stack of cash around, simply use Citi Scan and Pay to scan QR codes and pay merchants. The daily limit of transaction is HKD10,0005.

$0 handling fee

Every purchase you make in Thailand will be directly debiting your HKD account and convert to THB with $0 handling fee!

Scan and Pay in just a few steps

  • Launch Citi Mobile® App and tap "QR Scan" on the home screen before signing in
  • Select "Citi Scan and Pay"
    You may also go to Payments > QR Scan > Citi Scan and Pay after signing in.
  • Scan the PromptPay QR code presented by a merchant in Thailand
  • After logging in, review and confirm the payment details, such as merchant's information, exchange rate and payment amount
  • Done! Your payment is submitted and the merchant will normally receive the money

Faster Payment System (FPS) Useful Tips

  • To transfer money to your payee with a mobile number/ email address/ FPS ID, you do not need to register for FPS. However, your payee must register that mobile number/ email address/ FPS ID for FPS first to link an account to receive funds.
  • When you transfer money via the FPS function via Citi Mobile® App, simply enter your Citi Mobile® Token unlock code to authenticate your transaction. Better protection for you!
  • Fund transfers are subject to a daily transfer limit. Visit Citibank.hk/transferlimit to find out more.
  • If you do not wish to make a transfer to any non-registered payee, just complete and submit the form to lower the daily limit of transfers to non-registered payees to HK$ 0 for all non-registered accounts.
  • If you wish to receive funds from other local banks:
    Simply link your mobile number/ email address/ FPS identifier to your Citi account via FPS Addressing Service.
  • Registering your HKID number as Proxy ID will facilitate you to receive payment and transfer from institutions, corporates and the HKSAR government.

Common questions around FPS

Click here for the Currency Manager guide

Click here for the Important Information about FPS x PromptPay QR Payment

Click here for the Important Information about Payments and Transfers

Remarks:

  1. Citibank will not levy any handling fee. An Interbank fund transfer service fee may be applied by your receiving bank to the transferred amount. Please contact the receiving bank for enquiry.
  2. Registering your HKID number as Proxy ID will facilitate you to receive payment and transfer from institutions, corporates and the HKSAR government. For details, please refer to the government's official website.
  3. You can only select a HKD deposit account as the debit account for FPS x PromptPay QR Payment. THB accounts are not supported.
  4. If the product or service provided by a merchant is not what you expect it to be, including but not limited to spoilt goods, returned goods and unsatisfactory services, please contact and handle it directly with the merchant. If you wish to raise a dispute over a transaction for incorrect payment amount, double payment or unauthorized payment, please contact us within 28 calendar days (the cutoff time is 12:00 pm on a bank business day, excluding Saturdays, Sundays and public holidays) from the transaction date (transaction date inclusive) for investigation.
  5. Your existing daily limit for transfers to non-registered payees will be applied to FPS x PromptPay QR Payment. The default and maximum daily limit is HK$ 10,000 or equivalent.

Please note that FPS QR code will be displayed with FPS logo to indicate the support of FPS service generally.
If you are not sure whether the QR code is valid and supports FPS service, please check with the payee/merchant. Remember not to scan anonymous QR code.