1. What is Premium Account Online?
Premium Account Online offers online Premium Account booking services at your fingertips. It provides great flexibility for you to invest in Premium Account and allows you to make bookings & enquiries anywhere.
What is so special about Premium Account Online? Citibank is the pioneer Hong Kong banking industry to provide Premium Account Online.You can book a Premium Account or check your portfolio on your own desktop anywhere.
What are the unique features of Premium Account Online? Premium Account Online provides the following key features:
The most extensive choice of 11 currencies : HKD, USD, AUD, CAD, CHF, GBP, NZD, JPY, EUR, SGD & RMB, except that a Premium Account linking HKD and USD will not be considered. A total of 55 different currency pairs combination are available.
Flexible Tenors: from 1 week to 6 months to cater for your specific needs.
Negotiable currency conversion rate so that you can set your own exchange rate at, above or below market price according to your own decision.
Online Premium Account interest rate enquiry : provides you with all available interest rate information with different currency pairs and tenors.
Free access to the analysis from our Citibank FX daily commentary.
Enjoy Citi Alerts Service via email and/or SMS to inform you the payment currency upon your Premium Account notification date.
View your Premium Account holdings with online status update.
Citi Alerts refers to e-Alert Service.
3. Where can I use Premium Account Online?
You can use any desktop or laptop computer that has Internet access or use Citi Mobile® App to access our services.
Can I use Premium Account Online abroad?
Definitely. If your Internet Service Provider has roaming service available or you have access to Internet when you are traveling, you can use your Premium Account Online service.
Can I conduct transactions at a Cyber Cafe?
We strongly urge you NOT to conduct trade transactions or check your portfolio status in an area where Internet service is available to the public. It is very difficult to ensure these PCs are free from any hacker programs which may tap into your personal / account information.
5. How do I book a Premium Account transaction?
If you would like to book a new Premium Account transaction, you can go Citibank Online, Citi Mobile® App, call your Relationship Manager / our Investment Service Hotline (852) 2860 0333 or visit any of our branches.
6. What is the minimum transaction amount for Premium Account booking via Internet?
The minimum transaction amount for Premium Account Online is US$5,000 or its equivalent.
7. What can I do if I want to book a Premium Account with the base currency different from my principal amount?
You are required to convert your principal amount into the base currency prior to Premium Account booking.
8. When can I renew my expired Premium Account?
You can renew your Premium Account on or after the notification date.
9. How can I get the market information for Premium Account booking?
For market information, you can visit our Tools & Info - "Citibank FX Commentary".
10. Can I cancel the Premium Account booking after confirmed?
No Premium Account online booking can be cancelled after the booking is confirmed.
11. Can I place a forward order for Premium Account?
No, Premium Account must be booked and confirmed on the booking date and no forward order is entertained.
12. Will I receive a transaction advice and statement for Premium Account Online booking?
You will receive a transaction advice and monthly statement for any Premium Account booking.
Transaction advice will be mailed to you upon the interest effective date and maturity of the Premium Account. Monthly statement will be mailed to you whenever you had engaged in any transaction/portfolio activities in the preceding month. You may choose to receive an e-Statement instead of receiving the hard copies by post by registering for our e-Statement Service.