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General Information
Announcements
    • Security warnings for users of selected models of Samsung mobile phones
    • Regarding fingerprint recognition issue notice from Samsung on Galaxy S10/S10+ and Note10/10+, the reliability on the fingerprint might affect level of security of using Touch ID login to the Citi Mobile® App. We advise our customers using these models to log in Citi Mobile® App by password and stop using Touch ID login until Samsung software is updated. Please contact us if you find any unauthorized activities.
    • Remove Monthly Service Fees for Local Citibanking and Citi Priority Clients
    • In order to allow more clients to enjoy Citibank’s basic banking services, the monthly service fees will be waived for local Citibanking and Citi Priority clients, with effect from August 1, 2019.
      • Account Fee changes
      Citibanking Remove current monthly service fee of HK$60 for Average Daily Combined Balance below HK$10,000
      Citi Priority Remove current monthly service fee of HK$120 for Average Daily Combined Balance below HK$500,000
    • * Existing minimum “Average Daily Combined Balance” requirements and monthly service fees for Citigold, Citigold Private Client and International Personal Banking Clients remain unchanged.
    • CitiPhone Investment Hotline (Citibanking Services) - Revision of Manned Service Hours
    • From February 1, 2019 onwards, the CitiPhone Investment Hotline manned service 2860 0183 / 2860 0222 will operate only on HK trading days. Detailed operating hours as follows:
    • Monday to Friday
      9:00a.m. – 7:00p.m.
      Excluding: Public holidays
    • For your convenience and easy access to manage your accounts anytime anywhere, we have enhanced Citibank Online and Citi Mobile App with new features. Learn more at Ways to Bank and download the app.
    • For non-investment related enquiries, you may contact our Citiphone Banking.
    • Ending of Funds Transfer service via CitiPhone Banking Hotline (Citi Priority & Citibanking services)
    • Effective from August 1, 2018, HKD outward fund transfers via our manned CitiPhone Banking Hotline (Citi Priority & Citibanking services) involving Citi self-name and 3rd party accounts, other local bank accounts, credit card payments and telegraphic transfers will cease, as will credit card payments and telegraphic transfers in other currencies.
    • Please use the 24-hour interactive voice response system, Citi Mobile App or Citibank Online to transfer funds anytime.
      • ● Fund transfers via Citibank Online/ Citi Mobile App: Visit citibank.com.hk/fundtransfer for details
      • ● Fund transfers via Interactive Voice Response system: Call “2860 0333” -> Select language -> Caller identification -> Enter “2”
    • Kindly be assured that Citigold Private Client and Citigold services will remain unchanged.
    • Important notice:
    • From July 2018, we will be sending notification to you on the following activities via our Citibank Online or Citi Mobile® App:
    • ● access investment trading service(s)
    • ● change or reset password
    • ● investment trade execution
    • ● changes of client and account-related information
    • Please ensure that you have provided us with a valid mobile phone number and email address to receive such notification via SMS or Email.
Important Notice
    • Statement on 3rd party app
    • Citi would like to alert the public to unauthorized third party app requesting clients to provide their personal information. We would like to reiterate that Citi has not authorized any apps to access our system or shared any client data with them.
    • We would like to remind our clients on the importance of safeguarding your banking details including any security tokens and passwords and never disclose your banking details or passwords to any third party. If you need further information, please contact our CitiPhone Banking at (852) 2860 0333.
    • As the first bank in Hong Kong to open APIs, we are open to working with any developer through our open API platform where we can provide innovative and secure services to further enhance our clients’ banking experience.

    • Important Notice on Bogus Phone Calls / Emails / SMS / Video Conference & Online Banking Security
    • Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Under any circumstances, please keep your password and PIN secret and do not disclose them to anyone including Citibank staff. Citibank staff will never ask for your account number, Citibank user ID or password, ATM Card/Credit Card Personal Identification Number (PIN), account balance and identity card/passport number or other sensitive information. Please click here for more information on fraud prevention advice.
    • In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.
    • Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.
    • Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.
    • You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.

    • Important Notice on Big Data Analytics and Artificial Intelligence (BDAI)
    • Citi would use BDAI in relation to personal data and non-personal data. “BDAI” refers to big data analytics and artificial intelligence applications, and generally involves computers to mimic human intelligence so that they can learn, sense, think and act in order to achieve automation and gain analytics insights of large volumes of structured and unstructured data created by the preservation and logging of activity from people, tools and machines. Machine learning, decision tree, natural language processing, biometric authentication technology, internet cookies, web logs are examples of BDAI. Use of BDAI by the Bank in relation to personal data is governed by the Bank’s Policy Statement relating to Personal Data (Privacy) Ordinance (“Policy Statement”).
      In addition, the Bank may by itself, or via its service providers, use BDAI for:
      • a) performing statistical, trend, market, behaviour, usage pattern, customer segment and pricing analysis;
      • b) performing credit, anti-money laundering, fraud prevention and other risk assessments;
      • c) planning, research and developments, designing services or products, improving customer experience;
      • d) predicative modelling; and
      • e) any other purposes relating thereto.
    • The Bank has in place robust policies and procedures to ensure the security and integrity of data and the use of BDAI is fair and in accordance with applicable laws and regulations.
    • If you need further information, please contact our CitiPhone Banking at
      (852) 2860 0333.

  • At Citi, we take protecting your account seriously.

    • We created a video to show you we are constantly working to safeguard your account.
    • Citi Fraud Early Warning will immediately alert you of any suspicious activity on your account by 2way SMS text messaging.
    • You can confirm the transaction as genuine, and then can use your card again right away.
    • If the transaction is not yours, we will reach out to you to stop future use of the card, identify any transactions that are fraud, and if needed, re-issue a new card.
    • To take advantage of this simple and easy capability, please update your personal information with your current mobile, home and work phone numbers to ensure we can contact you immediately.
    • Thanks for being a Citi card member and remember we are here to keep your card protected. Your Security is our Priority.
    • Please click here to view Online Security SMS Tips and 2 Way SMS video.
Potential Delay in Overseas Paper Statement Delivery
    • With the current Covid-19 situation, the delivery of your paper statements and advices to some overseas countries may be delayed due to interruptions in postal service. We are with you at all times and you may view your bank or credit card statements on the Citi Mobile App or Citibank Online, while your advices may be viewed or downloaded via Citibank Online. Stay safe!
    • Click here to find out how to enroll to e-Statement or e-Advice.
    • Click here to find out how to view or download an e-Statement
    • Click here to find out how to view or download an e-Advice.

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Important Notice on Bogus Phone Calls / Emails / SMS, Online Banking Security & Fraud Prevention Advice. Please click here.