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General Information
Announcements
    • System Maintenance Notice
    • Due to system maintenance, Faster Payment System (FPS) service via Citibank Online and Citi Mobile will be unavailable from 02:00am to 06:00am on August 25, 2019 (Sunday). We apologize for any inconvenience this may cause.
    • Remove Monthly Service Fees for Local Citibanking and Citi Priority Clients
    • In order to allow more clients to enjoy Citibank’s basic banking services, the monthly service fees will be waived for local Citibanking and Citi Priority clients, with effect from August 1, 2019.
      • Account Fee changes
      Citibanking Remove current monthly service fee of HK$60 for Average Daily Combined Balance below HK$10,000
      Citi Priority Remove current monthly service fee of HK$120 for Average Daily Combined Balance below HK$500,000
    • * Existing minimum “Average Daily Combined Balance” requirements and monthly service fees for Citigold, Citigold Private Client and International Personal Banking Clients remain unchanged.
    • CitiPhone Investment Hotline (Citibanking Services) - Revision of Manned Service Hours
    • From February 1, 2019 onwards, the CitiPhone Investment Hotline manned service 2860 0183 / 2860 0222 will operate only on HK trading days. Detailed operating hours as follows:
    • Monday to Friday
      9:00a.m. – 7:00p.m.
      Excluding: Public holidays
    • For your convenience and easy access to manage your accounts anytime anywhere, we have enhanced Citibank Online and Citi Mobile App with new features. Learn more at Ways to Bank and download the app.
    • For non-investment related enquiries, you may contact our Citiphone Banking.
    • Ending of Funds Transfer service via CitiPhone Banking Hotline (Citi Priority & Citibanking services)
    • Effective from August 1, 2018, HKD outward fund transfers via our manned CitiPhone Banking Hotline (Citi Priority & Citibanking services) involving Citi self-name and 3rd party accounts, other local bank accounts, credit card payments and telegraphic transfers will cease, as will credit card payments and telegraphic transfers in other currencies.
    • Please use the 24-hour interactive voice response system, Citi Mobile App or Citibank Online to transfer funds anytime.
      • ● Fund transfers via Citibank Online/ Citi Mobile App: Visit citibank.com.hk/fundtransfer for details
      • ● Fund transfers via Interactive Voice Response system: Call “2860 0333” -> Select language -> Caller identification -> Enter “2”
    • Kindly be assured that Citigold Private Client and Citigold services will remain unchanged.
    • Important notice:
    • From July 2018, we will be sending notification to you on the following activities via our Citibank Online or Citi Mobile® App:
    • ● access investment trading service(s)
    • ● change or reset password
    • ● investment trade execution
    • ● changes of client and account-related information
    • Please ensure that you have provided us with a valid mobile phone number and email address to receive such notification via SMS or Email.
Statement on 3rd party app
    • Citi would like to alert the public to unauthorized third party app requesting clients to provide their personal information. We would like to reiterate that Citi has not authorized any apps to access our system or shared any client data with them.
    • We would like to remind our clients on the importance of safeguarding your banking details including any security tokens and passwords and never disclose your banking details or passwords to any third party. If you need further information, please contact our CitiPhone Banking at (852) 2860 0333.
    • As the first bank in Hong Kong to open APIs, we are open to working with any developer through our open API platform where we can provide innovative and secure services to further enhance our clients’ banking experience.

Important Notice on Bogus Phone Calls / Emails / SMS & Online Banking Security
    • Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Please click here for more information on fraud prevention advice.
    • In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.
    • Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.
    • Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.
    • You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.

  • At Citi, we take protecting your account seriously.

    • We created a video to show you we are constantly working to safeguard your account.
    • Citi Fraud Early Warning will immediately alert you of any suspicious activity on your account by 2way SMS text messaging.
    • You can confirm the transaction as genuine, and then can use your card again right away.
    • If the transaction is not yours, we will reach out to you to stop future use of the card, identify any transactions that are fraud, and if needed, re-issue a new card.
    • To take advantage of this simple and easy capability, please update your personal information with your current mobile, home and work phone numbers to ensure we can contact you immediately.
    • Thanks for being a Citi card member and remember we are here to keep your card protected. Your Security is our Priority.
    • Please click here to view Online Security SMS Tips and 2 Way SMS video.

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Important Notice on Bogus Phone Calls / Emails / SMS, Online Banking Security & Fraud Prevention Advice. Please click here.