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    • Please download Citi JETCO Pay App from official app stores via Google Play or App Store. Do not download from unofficial websites (www.1mobile.com and www.allfreeapk.com).
    • Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Please click here for more information on fraud prevention advice.
    • In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.
    • Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.
    • Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.
    • You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.
    • Change of counter service hours
    • Our counter service hours at the following branches will change with effect from October 1, 2017.
    • Branch
      Wheelock House Branch
      Address: Wheelock House, 20 Pedder Street, Central
    • Causeway Bay Branch
      Address: Wellable Commercial Building, 513-517 Hennessy Road
    • Nathan Road Branch
      Address: 72 Nathan Road, Tsimshatsui
    • Mongkok Branch
      Address: Shop 8, G/F - 2/F, Wai Fung Plaza, 664 Nathan Road, Mongkok
    • Original counter service hours
      Monday - Friday: 9:30 a.m. - 7:00 p.m.
      Saturday: 9:30 a.m. - 12:30 p.m.
      Sunday & Public Holidays: Closed
    • New counter service hours*
      Monday - Friday: 9:30 a.m. - 5:00 p.m.
      Saturday: 9:30 a.m. - 12:30 p.m.
      Sunday & Public Holidays: Closed
    •  
    • *Remarks: Branch opening hours will remain unchanged. Please click there for details. Counter service hours at other branches will remain unchanged.
    • .
    • System Maintenance Notice
    • Due to system upgrade, Citi ThankYou Rewards will be unavailable from Oct 14, 2017 (Sat) 11:45pm to Oct 15, 2017 (Sun) 6:00am.
    • Due to system upgrade, Travel Services will be unavailable from Oct 15, 2017 (Sun) 11:00am to Oct 15, 2017 (Sun) 7:00pm and Oct 22, 2017 (Sun) 1:00pm to Oct 22, 2017 (Sun) 7:00pm.
    • For queries, please get in touch with The Citi ThankYou Rewards Service Line at (852) 2860 0348. We apologize for any inconvenience that this may cause.


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