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Statement on 3rd party app
    • Citi is not collaborating with gini on its recently launched banking balance aggregator service offering in Hong Kong and we have not authorized gini to access our system or shared any client data with them.
    • We would like to take this opportunity to remind our clients again on the importance of safeguarding your banking details including any security tokens and passwords and never disclose your banking details or passwords to any third party. If you need further information, please contact our CitiPhone Banking at (852) 2860 0333.
    • While Citi is not working with gini, as the first bank in Hong Kong to open APIs, we are open to working with any developer through our open API platform where we can provide innovative and secure services to further enhance our clients’ banking experience.
Important Notice on Bogus Phone Calls / Emails / SMS & Online Banking Security
    • Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Please click here for more information on fraud prevention advice.
    • In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.
    • Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.
    • Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.
    • You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.

  • At Citi, we take protecting your account seriously.

    • We created a video to show you we are constantly working to safeguard your account.
    • Citi Fraud Early Warning will immediately alert you of any suspicious activity on your account by 2way SMS text messaging.
    • You can confirm the transaction as genuine, and then can use your card again right away.
    • If the transaction is not yours, we will reach out to you to stop future use of the card, identify any transactions that are fraud, and if needed, re-issue a new card.
    • To take advantage of this simple and easy capability, please update your personal information with your current mobile, home and work phone numbers to ensure we can contact you immediately.
    • Thanks for being a Citi card member and remember we are here to keep your card protected. Your Security is our Priority.
    • Please click here to view Online Security SMS Tips and 2 Way SMS video.
General Information
Announcements
    • CitiPhone Banking Hotline (Citibanking Services) - Revision of Manned Service Hours
    • Effective January 21, 2018, the manned service hours of the CitiPhone Banking Hotline (Citibanking Services) 2860 0333 will be revised as follows:
    • Monday to Sunday 8.00am – 8.00pm
    • Please be assured that our automated telephone services and emergency requests (e.g. reporting of loss card or fraud, interruption of card usage, transaction issue at ATM and reinstatement of account) will remain at your service 24 hours every day. Citigold Private Client, Citigold, Citi Priority and Credit Card services shall remain unchanged.
    • For emergency request:
      Dial "2860 0333" ➡ Select Language ➡ Enter "* 1 # "
    • For your convenience and easy access to manage your accounts anytime anywhere, we have enhanced Citibank Online and Citi Mobile App with new features. Learn more at www.citibank.com.hk/citimobile and download the app.
    • System Maintenance Notice
    • Due to system upgrade, Citi ThankYou Rewards will be unavailable from Apr 15, 2018 (Sun) 1:00am to Apr 15, 2018 (Sun) 3:00am.
    • Due to system upgrade, Travel Services will be unavailable from Apr 15, 2018 (Sun) 1:00pm to Apr 15, 2018 (Sun) 7:00pm.
    • For queries, please get in touch with The Citi ThankYou Rewards Service Line at (852) 2860 0348. We apologize for any inconvenience that this may cause.

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Important Notice on Bogus Phone Calls / Emails / SMS, Online Banking Security & Fraud Prevention Advice. Please click here.