PAY WITH POINTS

Pay with Points
Easily offset spending with
your Points

Pay with Points Easily offset spending with your Points

From now on, you can enjoy a more convenient and enjoyable points redemption experience through Citi Pay with Points! Pay with Points can be completed easily through selected merchant online platform or mobile SMS.

Merchant online platform: SMS:
Whether you are shopping
via a merchant’s website or application,
you will be redirected to the selected
merchant redemption platform seamlessly
to offset spending with your Points.
You will receive an SMS prompting you
to settle transactions made at any
local merchants** with your Points,
then it takes just 3 clicks to complete Points
redemption via your mobile.
Merchant online platform

Pay with your points in 3 simple steps!

What is Citi Pay with Points Service at Merchant Online Platform?

It is a new service that allows you to redeem your Points to offset your eligible transactions at selected merchant website/mobile application. It is applicable to principal credit cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except CUP), Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited.

How does Citi Pay with Points Service at Merchant Online Platform work?

  • When an eligible cardholder made a successful transaction at or above HK$10 at selected merchant website/mobile application, a message to invite the cardholder to use Citi Pay with Points Service will pop up after payment is completed.
  • The cardholder needs to enroll to Citi Pay with Points for the first time. Enrollment process:
    • Cardholder inputs the mobile number registered with Citi.
    • A one-time-password (OTP) will be sent to cardholder’s registered phone number.
    • Cardholder inputs the OTP for authentication.
  • After enrollment, the cardholder will be directed to the Citi Pay with Points redemption page for instant redemption.Cardholder can select the amount to pay with Points, starting from the minimum amount and up to the transaction amount (subject to cardholder’s available Points balance), and click “Redeem Now”.
  • Cardholder receives an instant confirmation for successful redemption. A cash rebate will be credited to the principal card account within 7 calendar days. The redemption will be shown in the principal cardholder’s next statement cycle.
  • After finishing the redemption, the cardholder will be directed back to the order placement confirmation page with selected merchant.

What is the redemption ratio for Citi Pay with Points Service at Merchant Online Platform?

The redemption rate varies by credit card types and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points page under selected merchant website/mobile applicationat the time of redemption.

Are there charges to use Citi Pay with Points Service at Merchant Online Platform?

No, there is no additional charge to use Citi Pay with Points Service at Merchant Online Platform.

Do I have to redeem for Citi Pay with Points Service at Merchant Online Platform immediately post transaction?

Yes, the cardholder needs to redeem Citi Pay with Points immediately post transaction following the instructions. The cardholder cannot retrieve the Citi Pay with Points once he leaves the enrollment/redemption process.

When and how will the redemption show in my account?

Upon confirmation of successful redemption, the redemption will show in your account as a statement credit in your next statement cycle.

I have multiple Citi Credit Cards, do I need to enroll each one of them to use Citi Pay with Points Service at Merchant Online Platform?

If the cardholder wants to use Citi Pay with Points Service on multiple eligible Citi Credit Cards, each credit card needs to enroll to Citi Pay with Points at Merchant Online Platform. The enrollment will be available when the cardholder uses the eligible Citi Credit Card to pay for eligible transactions at selected merchant website/mobile application.

Can Citi Customer Service redeem for me?

No, please follow the instructions to enroll and select the redemption amount at the Citi Pay with Points redemption page on Merchant Online Platform.

SMS

Citi Pay with Points – SMS Redemption Service?

It is a new service that allows you to redeem your Points to offset your eligible transactions at designated merchants or in a designated merchant category. It is applicable to principal credit cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited.

How does Pay with Points – SMS Redemption Service work?

  • When an eligible transaction is made, you will receive an SMS informing you of the transaction amount with a link to the redemption site.
  • By clicking the link to the redemption site, you will be able to select the amount you’d like to redeem with Points and be shown the equivalent Points to be deducted, your available Rewards Points and the transaction amount.
  • Once the redemption amount is selected, click the “Redeem Now” button and you will receive an instant redemption confirmation on the redemption site.
  • The Pay with Points redemption service link in the SMS is only valid for 24 hours

What is the Pay with Points – SMS Redemption Service redemption rate?

The redemption rate varies by credit card types, merchants and merchant categories, and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points website found through the SMS link at the time of redemption.

Are there any charges for using Pay with Points – SMS Redemption Service?

There are no charges for using Pay with Points.

Do I have to use Pay with Points to redeem immediately after receiving the SMS?

The Pay with Points redemption service link in the SMS is valid for 24 hours from conducting an eligible transaction. You are advised to redeem upon receiving the SMS to avoid expiry.

How long is the redemption service valid?

The Pay with Points redemption service is valid for 24 hours from performing the eligible transaction.

When and how will the redemption show in my account?

Upon confirmation of successful redemption, the redemption will be shown in your account as a statement credit in your next statement cycle.

Can the Citi Customer Service redeem for me?

No, please click the link in the SMS and select the redemption amount at the redemption site.

Why didn’t I receive the SMS offer while my friend received it?

If you have not already opted in to receive direct marketing information via SMS from the bank, then please fill in and submit the opt-in form.

  1. Download and complete the form
  2. Return the completed form to Citibank branch or mail to Citibank (Hong Kong) Limited - PO Box 20151 Hennessy Road Post Office HK

I received 2 Pay with Points SMS offers. What should I do?

If the offers are still valid and your Points balance is sufficient, you can still click through the links and select the transaction amount you would like to redeem with Points.

At which merchants or in which merchant categories can I use Pay with Points – SMS Redemption Service?

Pay with Points is applicable to the card transactions at any local merchants** made by eligible principal cardholders.


Find out more about the exciting Rewards from Citi ThankYouSM Rewards.

Remarks:

1. Citi Pay with Points is only application to Principal Cardholders of selected Citi Credit Cards.
2. The redemption rate varies by credit card types, merchants and merchant categories, and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points website found through the SMS link at the time of redemption.
   
** Refer to retail and online transactions settled in Hong Kong Dollars.
* Except Citi Rewards UnionPay Card. Offer is only applicable to designated Citi Credit Cardholders who received the SMS. Please refer to Terms and Conditions for more details.
++ According to your registered mobile number in the bank's records.
^ The redemption starts from the minimum amount (subject to the minimum Points shown in the Pay with Points website) and up to the transaction amount (subject to cardholder’s available Points balance).
+ A cash rebate will be credited to the principal card account of the designated card within 7 calendar days. The redemption will be shown in the principal cardholder's next statement cycle.

Terms & Conditions:Terms & Conditions:

Pay with Points – Merchant online platform Terms and Conditions

  • Citi Pay with Points Redemption Service (“Service”) applies to Principal Cardholders ("Cardholders") of Citi Classic Card, Citi Gold Card, Citi Rewards Card, Citi Prestige Card, Citi PremierMiles Card and Citi Ultima Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Cards").
  • Unless otherwise specified, the “Citi Pay with Points” Pilot Scheme is valid from now to May 31, 2018, or until the 9,000th Cardholder has completed the steps illustrated in Clause 5 via HKTVmall Mobile Application or HKTVmall website www.hktvmall.com (whichever is earlier) ("Pilot Scheme").
  • This Service is applicable to the Single Net Transaction (as defined in Clause 4) Cardholders made at HKTVmall Mobile Application or HKTVmall website www.hktvmall.com (“HKTVmall Platform(s)”) with an Eligible Card (“Eligible Transaction”).
  • A "Single Net Transaction" applies to the final amount of a single transaction after deduction of all applicable discounts, reductions and value of cash vouchers. Unposted/ cancelled/ refunded/ falsified/ unauthorized transactions are excluded.
  • To participate in this Service during the Pilot Scheme, Eligible Cardholders must verify their identity by providing their mobile phone number that has been registered with Citibank, as per Citibank’s last updated record, to receive a One-Time Password, and the identity verification will be confirmed upon the One-Time Password is correctly entered. Eligible Cardholders can select the amount to redeem with Citi Points (“Points”) and complete the redemption under the Service.
  • Identity verification will not be required for subsequent redemptions made by the same Eligible Card under the same HKTVmall account.
  • The Service is valid immediately after performing the Eligible Transaction. In any case Cardholders exit from HKTVmall Platforms voluntarily or involuntarily including but not limited to network disconnection, technical device malfunction or unexpected outage on HKTVmall Platforms, during any of the steps illustrated under Clause 5-6, Cardholders will not be eligible to enjoy the Service and will require to make another Eligible Transaction at HKTVmall Platforms to enjoy the Service.
  • The amount of Points redeemed for statement credits to offset Eligible Transaction will be deducted from Eligible Card account. Cardholders may redeem up to Eligible Transaction amount in full with Points or available Points at Eligible Card account (whichever is lower). Cardholders must redeem a minimum amount, which is subject to the minimum required Points shown in the Citi Pay with Points page under HKTVmall Platforms for each redemption. Statement credits will be posted to Eligible Cardholders’ Card Account within 7 calendar days of redemption.
  • The redemption rate varies by credit card types and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points page under HKTVmall Platforms at the time of redemption.
  • Eligible Cardholders must promptly update Citibank of any change to mobile phone number. Citibank shall not be liable to any Cardholders or anyone else for any losses or damages arising from the Service.
  • Unless otherwise specified, the Service cannot be cancelled, returned, exchanged or traded for cash or other promotion. Should Cardholders request to discontinue the Service or raise complaint(s) towards the Service during Pilot Scheme, Cardholders can submit request to Citi via pwppilot@citi.com (please specify “HKTVmall PWP” as the email subject).
  • If under any circumstances Eligible Cardholders return or cancel the Eligible Transaction, any associated statement credit will remain on Eligible Cardholders’ Card Account and Points will not be returned.
  • Unless otherwise specified, Terms and Conditions of the Citi ThankYouSM Rewards Program apply. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.

Pay with Points – SMS Redemption Service Terms and Conditions

  • The Pay with Points – SMS Redemption Service (the “Service”) is applicable to the principal cardholders (“Cardholders”) of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited (“Citibank”) (“Eligible Card”).
  • This Service is applicable to the card transactions Cardholders made at local merchant or merchant category with Eligible Card and specified in the SMS (“Selected Transaction”). Local merchant categories are subject to the definition of Visa/MasterCard International’s Merchant Data Standards and the settings of the acquiring bank. Ineligible transactions include but are not limited to withdrawal amount/loan amount under the Balance Transfer Program, Cash Conversion Program, Flexi-Installment Program, Dial-a-Check Installment Program, payment to the Inland Revenue Department, casino transactions, other unauthorized transactions and fraud and abuse transactions.
  • To enjoy this Service, Eligible Cardholders must click the link provided in the SMS via their mobile phone number that has been registered with Citibank, as per Citibank’s last updated records, and select the amount to redeem with Citi ThankYouSM Rewards Points (“Points”).
  • Cardholders must redeem using the Points on the Eligible Card specified in the SMS.
  • The Service is subject to the Eligible Cardholder’s mobile phone service provider ability to support the service, and the relevant terms and charges of such service provider.
  • The Service is valid within 24 hours of performing the Selected Transaction.
  • The amount of Points redeemed for statement credits to offset Selected Transaction will be deducted from Eligible Card account (“Redemption”). Cardholders may redeem up to Selected Transaction amount in full with Points or available Points at Eligible Card account (whichever is lower). Cardholders must redeem a minimum amount, which is subject to the minimum required Points shown in the Citi Pay with Points website for each redemption. Statement credits will be posted to Eligible Cardholder’s Card Account within 7 calendar days of redemption.
  • Citibank guarantees neither the delivery, accuracy, nor security of the contents of any SMS sent by Citibank to Eligible Cardholders. Eligible Cardholders must promptly update Citibank of any change to mobile phone number. Citibank shall not be liable to any Cardholder or anyone else for any losses or damages arising from the Service, including but not limited to, (a) non-delivery, delayed delivery, wrong delivery or partial delivery of any SMS; or (b) inaccurate contents of any SMS.
  • The Service cannot be cancelled, returned, exchanged or traded for cash or other promotion.
  • If Eligible Cardholder returns or cancels the Selected Transaction, any associated statement credit will remain on Eligible Cardholder’s Card Account and Points will not be returned.
  • Unless otherwise specified, Terms and Conditions of the Citi ThankYouSM Rewards Program apply. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.
  • Citibank reserves the right to terminate this Service or amend its terms and conditions at any time without prior notice.
  • Citibank shall not be responsible for any matters in relation to the related products or services. The respective merchants are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
  • In the event of any dispute, Citibank’s decision shall be final and conclusive.
  • In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.