CITI PAY WITH POINTS

Citi Pay with Points
Now available at 4 major
merchants' online platforms,
plus earn up to HK$200 rebate

Citi Pay with Points Now available at 4 major merchants' online platforms, plus earn up to HK$200 rebate

Citi Pay with Points is now available at 4 major merchants' online platforms. Make the most of your points now!
From now on, you can shop at the below 4 major merchants' online platforms to enjoy a faster and simpler Points redemption experience, plus earn up to HK$200 rebate.

What's Hot
Use Citi Pay with Points to earn up to HK$200 rebate #
HK$50 rebate
Successfully use Citi Pay with Points
to redeem HK$500 or above to earn
HK$50 rebate at EGL Tours Online Booking.

Plus up to HK$3,000 year round discount
HK$50 rebate
Successfully use Citi Pay with Points
to redeem HK$500 or above to earn
HK$50 rebate at FORTRESS Online Store.
HK$50 rebate
Successfully use Citi Pay with Points
to redeem HK$500 or above to earn
HK$50 rebate at HKTVmall.
Up to HK$50 rebate
Every successful use of Citi Pay with Points
to redeem HK$100 or above at
Watsons eStore = HK$25 rebate

Plus up to HK$200 spending rewards

#Remarks:

1. The Designated Promotion Period for EGL Tours and HKTVmall is from August 13 to September 30, 2018, for Watsons, from July 25 to September 30, 2018, and for Fortress, from August 13 to October 31, 2018.
2. Promotion is only applicable to Cardholders who use Citi Pay with Points on Merchants’ Online Platforms for the first time during the Designated Promotion Period. For the avoidance of doubt, Cardholders who ever use the Service on Merchants’ Online Platforms before the commencement date of Designated Promotion Period are not eligible for the Promotion.
3. During the Designated Promotion Period, each Cardholder can enjoy the Promotion once per Merchant’s Online Platform per day.
4. During the Designated Promotion Period, each Cardholder is entitled to receive a Maximum Rebate Amount of HK$50 per Merchant’s Online Platform, which totals at Maximum Rebate Amount of HK$200 across the four Merchants’ Online Platforms.
5. Citibank will determine the eligibility of Cardholders to participate in Promotion as well as the redemption based on Citibank’s records. If Cardholders have performed more than one redemptions with multiple Eligible Cards, and the redemptions are confirmed to be qualified for Rebate after verification by Citibank at its sole and absolute discretion, the corresponding Rebate will be automatically credited to the Eligible Card account with the first redemption made during the Designated Promotion Period and shown in the monthly statement on or before November 30, 2018.
6. Other Terms & Conditions apply.
How to Use Citi Pay with Points
Merchant Online Platform:
You will be prompted to offset your transactions
made at participating merchant’s online
platform with your Citi Points seamlessly
without ever leaving the platform.

You can use Citi Pay with Points to seamlessly offset spending on these participating merchants’ online platforms.

Pay with your points in 3 simple steps!

The screens and figures above are for reference only.

What is the Citi Pay with Points Service at Merchant Online Platforms?

It is a new service that allows you to redeem your Points to offset your eligible transactions at participating merchants’ websites/mobile applications. It is applicable to principal credit cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card, Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited (“Eligible Cards”).

What are the available Merchant Online Platforms?

How does Citi Pay with Points Service at Merchant Online Platforms work?

  • When an eligible cardholder has made a successful transaction of HK$10 or more at HKTVmall’s online platform, or HK$50 or more at the online platforms of EGL Tours, Fortress and Watsons, he or she can use Citi Pay with Points immediately after the payment is completed.
  • The cardholder needs to enroll in Citi Pay with Points at each participating merchant’s online platform. The enrollment process is as follows:
    • The cardholder inputs their mobile number registered with Citi; Note: to enjoy the service at EGL Tours online platform, the last 4 digits of the cardholder’s eligible card are also required.
    • A one-time-password (OTP) will be sent to cardholder’s mobile number registered with Citi;
    • The cardholder inputs the OTP for authentication.
  • After enrollment, the cardholder can select the amount to pay with Points, starting from the minimum amount and up to the transaction amount (subject to the cardholder’s available Points balance), and click “Redeem Now”.
  • The cardholder receives an instant confirmation for successful redemption. A cash rebate will be credited to the principal card account within 7 calendar days. The redemption will be shown in the principal cardholder’s next statement cycle.

What is the redemption ratio for Citi Pay with Points Service at Merchant Online Platforms?

The redemption rate varies by credit card types and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points page under the participating merchants’ online platforms at the time of redemption.

Are there charges for using Citi Pay with Points Service at Merchant Online Platforms?

No, there is no additional charge.

Do I have to use the Citi Pay with Points redemption service at Merchant Online Platforms immediately after my transaction?

Yes, the cardholder needs to redeem Citi Pay with Points immediately after the transaction, following the above instructions. The cardholder cannot retrieve the Citi Pay with Points once he/she leaves the enrollment/redemption process.

When and how will the redemption show in my account?

Upon confirmation of a successful redemption, it will show in your account as a statement credit in your next statement cycle.

I have multiple Eligible Cards, do I need to enroll each one of them to use the Citi Pay with Points Service at each participating merchant online platform?

If the cardholder wants to use the Citi Pay with Points Service for multiple Eligible Cards, each credit card needs to be enrolled in Citi Pay with Points at each participating merchant’s online platform. The enrollment will become available when the cardholder uses the Eligible Card to pay for eligible transactions at the participating merchants’ online platforms.

Can the Citi Customer Service make the Points redemptions for me?

No, please follow the instructions to enroll and select the redemption amount at the Citi Pay with Points redemption page at the participating merchants’ online platforms.

SMS:
You will be prompted to offset your transactions
made at participating merchant’s online
platform with your Citi Points seamlessly
without ever leaving the platform.

Citi Pay with Points – SMS Redemption Service?

It is a new service that allows you to redeem your Points to offset your eligible transactions at designated merchants or in a designated merchant category. It is applicable to principal credit cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited.

How does Pay with Points – SMS Redemption Service work?

  • When an eligible transaction is made, you will receive an SMS informing you of the transaction amount with a link to the redemption site.
  • By clicking the link to the redemption site, you will be able to select the amount you’d like to redeem with Points and be shown the equivalent Points to be deducted, your available Rewards Points and the transaction amount.
  • Once the redemption amount is selected, click the “Redeem Now” button and you will receive an instant redemption confirmation on the redemption site.
  • The Pay with Points redemption service link in the SMS is only valid for 24 hours

What is the Pay with Points – SMS Redemption Service redemption rate?

The redemption rate varies by credit card types, merchants and merchant categories, and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points website found through the SMS link at the time of redemption.

Are there any charges for using Pay with Points – SMS Redemption Service?

There are no charges for using Pay with Points.

Do I have to use Pay with Points to redeem immediately after receiving the SMS?

The Pay with Points redemption service link in the SMS is valid for 24 hours from conducting an eligible transaction. You are advised to redeem upon receiving the SMS to avoid expiry.

How long is the redemption service valid?

The Pay with Points redemption service is valid for 24 hours from performing the eligible transaction.

When and how will the redemption show in my account?

Upon confirmation of successful redemption, the redemption will be shown in your account as a statement credit in your next statement cycle.

Can the Citi Customer Service redeem for me?

No, please click the link in the SMS and select the redemption amount at the redemption site.

Why didn’t I receive the SMS offer while my friend received it?

If you have not already opted in to receive direct marketing information via SMS from the bank, then please fill in and submit the opt-in form.

  1. Download and complete the form
  2. Return the completed form to Citibank branch or mail to Citibank (Hong Kong) Limited - PO Box 20151 Hennessy Road Post Office HK

I received 2 Pay with Points SMS offers. What should I do?

If the offers are still valid and your Points balance is sufficient, you can still click through the links and select the transaction amount you would like to redeem with Points.

At which merchants or in which merchant categories can I use Pay with Points – SMS Redemption Service?

Pay with Points is applicable to the card transactions at any local merchants** made by eligible principal cardholders.

Remarks:

1. Citi Pay with Points is only applicable to Principal Cardholders of selected Citi Credit Cards.
2. The redemption rate varies by credit card types, merchants and merchant categories, and may change from time to time. The exact redemption amount and Points required are based on the display at the Citi Pay with Points page at the time of redemption.
** Refers to retail and online transactions settled in Hong Kong Dollars.
^^ Applicable to Principal Cardholders of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card, Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited only. Exclusive of Citi Cash Back Card, Citi Clear Card, Citi Octopus Credit Card, Citi Cash Back American Express® Card, and all Citi Supplementary Cards and Citibank® ATM Card.
++ According to your registered mobile number in the bank's records.
* Except Citi Rewards UnionPay Card. The offer is only applicable to designated Citi Credit Cardholders who received the SMS. Please refer to Terms and Conditions for more details.
^ The redemption starts from the minimum amount (subject to the minimum Points shown in the Pay with Points website) and up to the transaction amount (subject to the cardholder’s available Points balance).
+ A cash rebate will be credited to the principal card account of the designated card within 7 calendar days. The redemption will be shown in the principal cardholder's next statement cycle.

Enjoy more fabulous offers with Citi ThankYou Rewards!

Enjoy shopping abroad and online
Earn up to HK$900 spending rebate with Citi Credit Card
Enjoy shopping abroad and online
Earn up to HK$900 spending rebate with Citi Credit Card

Terms & Conditions:Terms & Conditions:

“Pay with Points – Merchants’ Online Platforms Service” Terms and Conditions

  • Unless otherwise specified, the Pay with Points on Merchants’ Online Platforms Service (the “Service”) applies to Principal Cardholders ("Cardholders") of Citi Classic Card, Citi Gold Card, Citi Rewards Card, Citi PremierMiles Card, Citi Prestige Card and Citi Ultima Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Cards"). Citi Rewards UnionPay Card is not applicable to Online Platforms (as defined in Clause 2) of Fortress, HKTVmall and Watsons.
  • Unless otherwise specified, this Service is applicable to the Single Net Transaction (as defined in Clause 3) Eligible Cardholders made at the official website and/or mobile application (if available) (“Online Platforms”, individually referred to as “Online Platform”) of EGL Tours, Fortress, HKTVmall and Watsons (“Merchants”, individually referred to as “Merchant”) with an Eligible Card (“Eligible Transaction”).
  • A "Single Net Transaction" applies to the final amount of a single transaction after deduction of all applicable discounts, reductions and value of cash vouchers. Unposted/ cancelled/ refunded/ falsified/ unauthorized transactions are excluded.
  • Unless otherwise specified, to enjoy this Service on Merchants’ Online Platforms, Eligible Cardholders must verify their identity by providing their mobile phone number that has been registered with Citibank, as per Citibank’s last updated record, to receive a One-Time Password, and the identity verification will be confirmed upon the One-Time Password is correctly entered. Eligible Cardholders can select the amount to redeem with Citi Points (“Points”) and complete the redemption under the Service. Identity verification will not be required for subsequent redemptions made by the same Eligible Card under the same Cardholder’s membership account of the individual Merchant.
  • Clause 4 does not apply to the Online Platform of EGL Tours. To enjoy this Service on the Online Platform of EGL Tours, Eligible Cardholders must provide the last 4 digits of Eligible Card and their mobile phone number that has been registered with Citibank, as per Citibank’s last updated record, to receive a One-Time Password, and the identity verification will be confirmed upon the One-Time Password is correctly entered. Eligible Cardholders can select the amount to redeem with Points and complete the redemption under the Service. Identity verification is required for every redemption made by the Eligible Cardholder.
  • The Service is valid immediately after performing the Eligible Transaction. In any case Eligible Cardholders exit from Merchants’ Online Platforms voluntarily or involuntarily including but not limited to network disconnection, technical device malfunction or unexpected outage on Merchants’ Online Platforms, during any of the steps illustrated under Clause 4 or Clause 5, Cardholders will not be eligible to enjoy the Service and will require to make another Eligible Transaction at Merchants’ Online Platforms to enjoy the Service.
  • The amount of Points redeemed for statement credits to offset Eligible Transaction will be deducted from Eligible Card account. Cardholders may redeem up to Eligible Transaction amount in full with Points or available Points at Eligible Card account (whichever is lower). Cardholders must redeem a minimum amount, which is subject to the minimum required Points shown in the Citi Pay with Points page under Merchants’ Online Platforms for each redemption. Statement credits will be posted to Eligible Cardholders’ Card Account within 7 calendar days of redemption.
  • The redemption rate varies by credit card types and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points page under Merchants’ Online Platforms at the time of redemption.
  • Eligible Cardholders must promptly update Citibank of any change to mobile phone number. Citibank shall not be liable to any Cardholders or anyone else for any losses or damages arising from the Service.
  • The Service cannot be cancelled, returned, exchanged or traded for cash or other promotion.
  • If under any circumstances Eligible Cardholders return or cancel the Eligible Transaction, any associated statement credit will remain on Eligible Cardholders’ Card Account and Points will not be returned.
  • Unless otherwise specified, Terms and Conditions of the Citi ThankYouSM Rewards Program apply. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.
  • “Up to HK$200 Rebate for Pay with Points – Merchants’ Online Platforms Service” Terms and Conditions

  • During the Designated Promotion Period, Cardholders who make a successful redemption of a designated amount under the Service with Eligible Cards on Merchants’ Online Platforms can enjoy up to HK$200 rebate ("Rebate") ("Promotion").

    Merchants’ Online Platforms

    EGL Tours

    Fortress

    HKTVmall

    Watsons

    Designated Promotion Period (both dates inclusive, based on redemption date)

    From August 13 to September 30, 2018

    From August 13 to October 31, 2018

    From August 13 to September 30, 2018

    From July 25 to September 30, 2018

    Pay with Points Amount per redemption  (HK$)

    $500 or above

    $500 or above

    $500 or above

    $100 or above

    Rebate Amount per redemption (HK$)

    $50

    $50

    $50

    $25

    Maximum Rebate Amount during the entire Designated Promotion Period (HK$)

    $50

    $50

    $50

    $50

  • The Promotion is only applicable to Cardholders who use the Service on Merchants’ Online Platforms for the first time during the Designated Promotion Period. For the avoidance of doubt, Cardholders who use the Service on Merchants’ Online Platforms before the commencement date of the Designated Promotion Period are not eligible for the Promotion.
  • During the Designated Promotion Period, each Cardholder can enjoy the Promotion once per Merchant’s Online Platform per day.
  • During the Designated Promotion Period, each Cardholder is entitled to receive a Maximum Rebate Amount of HK$50 per Merchant’s Online Platform, which totals at Maximum Rebate Amount of HK$200 across the four Merchants’ Online Platforms.
  • Citibank will determine the eligibility of Cardholders to participate in the Promotion as well as the redemption based on Citibank’s records. If Cardholders have performed more than one redemption with multiple Eligible Cards, and the redemptions are confirmed to be qualified for Rebate after verification by Citibank at its sole and absolute discretion, the corresponding Rebate will be automatically credited to the Eligible Card account with the first redemption made during the Designated Promotion Period and shown in the monthly statement on or before November 30, 2018.
  • In case of any fraud/abuse/reversal or cancellation of redemption in respect of which Rebate was awarded, Citibank reserves the right to debit from the Cardholder's Eligible Card Account the equivalent amount of the Rebate rewarded without prior notice.
  • Cardholders' Eligible Card accounts must be valid and with good credit record during the Designated Promotion Period and the fulfillment period in order to be eligible to receive the Rebate; otherwise, Citibank reserves the right to forfeit the Rebate without prior notice.
  • The Rebate received from the Promotion cannot be used to settle any previous outstanding balances, withdrawn as cash advance, nor be transferred or exchanged for cash or other offers.
  • Citibank shall not be responsible for any matters in relation to the related products or services. Merchants are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
  • Citibank reserves the right to amend the terms & conditions without prior notice. In the event of any dispute, Citibank’s decision shall be final and conclusive.
  • In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

“Pay with Points – SMS Redemption Service” Terms and Conditions

  • The Pay with Points – SMS Redemption Service (the “Service”) is applicable to the principal cardholders (“Cardholders”) of Citi Ultima Card, Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card (except Citi Rewards UnionPay Card), Citi Gold Card and Citi Classic Card issued by Citibank (Hong Kong) Limited (“Citibank”) (“Eligible Cards”).
  • This Service is applicable to the card transactions Cardholders made at local merchant or merchant category with Eligible Card and specified in the SMS (“Selected Transaction”). Local merchant categories are subject to the definition of Visa/MasterCard International’s Merchant Data Standards and the settings of the acquiring bank. Ineligible transactions include but are not limited to withdrawal amount/loan amount under the Balance Transfer Program, Cash Conversion Program, Flexi-Installment Program, Quick Cash payment to the Inland Revenue Department, casino transactions, other unauthorized transactions and fraud and abuse transactions.
  • To enjoy this Service, Eligible Cardholders must click the link provided in the SMS via their mobile phone number that has been registered with Citibank, as per Citibank’s last updated records, and select the amount to redeem with Citi ThankYouSM Rewards Points (“Points”).
  • Cardholders must redeem using the Points on the Eligible Card specified in the SMS.
  • The Service is subject to the Eligible Cardholder’s mobile phone service provider ability to support the service, and the relevant terms and charges of such service provider.
  • The Service is valid within 24 hours of performing the Selected Transaction.
  • The amount of Points redeemed for statement credits to offset Selected Transaction will be deducted from Eligible Card account (“Redemption”). Cardholders may redeem up to Selected Transaction amount in full with Points or available Points at Eligible Card account (whichever is lower). Cardholders must redeem a minimum amount, which is subject to the minimum required Points shown in the Citi Pay with Points website for each redemption. Statement credits will be posted to Eligible Cardholder’s Card Account within 7 calendar days of redemption.
  • Citibank guarantees neither the delivery, accuracy, nor security of the contents of any SMS sent by Citibank to Eligible Cardholders. Eligible Cardholders must promptly update Citibank of any change to mobile phone number. Citibank shall not be liable to any Cardholder or anyone else for any losses or damages arising from the Service, including but not limited to, (a) non-delivery, delayed delivery, wrong delivery or partial delivery of any SMS; or (b) inaccurate contents of any SMS.
  • The Service cannot be cancelled, returned, exchanged or traded for cash or other promotion.
  • If Eligible Cardholder returns or cancels the Selected Transaction, any associated statement credit will remain on Eligible Cardholder’s Card Account and Points will not be returned.
  • Unless otherwise specified, Terms and Conditions of the Citi ThankYouSM Rewards Program apply. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.
  • Citibank reserves the right to terminate this Service or amend its terms and conditions at any time without prior notice.
  • Citibank shall not be responsible for any matters in relation to the related products or services. The respective merchants are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
  • In the event of any dispute, Citibank’s decision shall be final and conclusive.
  • In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.