Citi The Club Credit Card

The all-new Citi The Club Credit Card is the first card co-launched by two leading innovative brands, Citi and The Club!

With one credit card, you can embrace a world of unsurpassed privileges. Not only will you enjoy a desired lifestyle like no other, but you will also take your rewards to new heights. Treat yourself to fabulous Clubpoints and special privileges upon daily spending day and night!
Up to 4%
Spending Rebate*
at Designated
Merchants
1%
Spending Rebate*
at Other Merchants
with No Cap
Use
Clubpoints

in any way you want
More
Special
Privileges

Bank Account
Opening Offers
Earn up to 4% Spending Rebate* Day and Night on Your Everyday Spending
Get fabulous rewards by spending at 1O1O/ csl/ NETVIGATOR/ Now TV/ Club Shopping or a range of designated merchants with Citi The Club Credit Card. From buying breakfast, taking a taxi, shopping online or in store, to enjoying online entertainment, spend HK$100 earn 20 Clubpoints = HK$4 spending rebate*.
Designated HKT merchants1
Use Citi The Club Credit Card for your monthly auto bill payments, or online shopping at Club Shopping and earn up to 4% spending rebate*. Enabling you to get ahead and redeem your favourite rewards.
Designated Merchants2
To satisfy your every need, we have curated a variety of designated merchants from whom you can earn up to 4% spending rebate*. You can also enjoy extra privileges of up to 25% off upon spending at our designated merchants!

View All Designated Merchants

Earn 1% Spending Rebate* at Other Merchants with No Cap
Spend HK$100 earn 5 Clubpoints = HK$1 spending rebate* upon any other eligible transactions with no minimum spending requirement!

For detailed Terms and Conditions, please click here.
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Use Clubpoints in any way you want
Pay with Clubpoints
in 3 taps via the instant SMS after spending. Clubpoints can be used in an easy and convenient way from now on.
Redeem Clubpoints for an amazing range of rewards
at Club Shopping. Latest gadgets, trendy home appliances and more are awaiting for you.

Spend Less with Clubpoints
settle your HKT bills and Club Shopping spending by "Clubpoints + Cash". The ratio is entirely up to you.

Enjoy The Club
special privileges!

How to Pay with Clubpoints?
The screens and figures above are for reference only.
Remarks:

1.Pay with Clubpoints is only applicable to Principal Cardholders of Citi The Club Credit Card.

2.The redemption rate varies. The exact redemption amount and Clubpoints required are based on the display on the Pay with Clubpoints website at the time of redemption.

3."Pay with Clubpoints SMS Redemption Service" Terms and Conditions apply.

++The mobile number that you have registered with Citibank.

*Refers to selected retail and online transactions settled in Hong Kong Dollars.

^The redemption starts from the minimum amount (subject to the minimum Clubpoints shown in the Pay with Clubpoints website) and up to the net amount of the transaction amount (rounded down without decimals) subject to the cardholder's then available Clubpoints.

+Clubpoints redeemed (rounded up to the nearest integer) will be deducted by The Club from the cardholder's corresponding The Club membership account of Citi The Club Credit Card. The statement credits redeemed from Clubpoints will be posted to the cardholder's Citi The Club Credit Card account within 7 days by Citibank.

More Special Privileges
Citi The Club Credit Card customers will be automatically registered as The Club members to experience a variety of membership benefits and enjoy a series of extraordinary privileges to credit card customers.
No Annual Fee
Priority Booking for upcoming Events and Concerts

Details

Early access & pre-ordering of the latest gadgets
Smart Protection

Details

Travel insurance benefits

Details

Benefit in Data Roaming Day Passes with trip booked through Club Travel

Details

Limited time offers to earn more Clubpoints and special redemption deals
Citi Banking Benefits
As a Citi The Club Credit Card customer, you can now open a Citigold or Citi Plus® account to enjoy extra savings rate, stock trading offers and Foreign Exchange offer. Make your wealth management as distinguished as your status.#
Join Citigold to enjoy up to 198,000 Clubpoints (worth up to HK$39,600)
Preferential USD Time Deposit rate3
US Stock buy fee waiver4 and up to lifetime fee waiver on HK stock purchases5
Citigold - There’s more to wealth
For clients with Asset Under management of $1,500,000 and above
Enjoy extra 2,500 Clubpoints#
Interest rate up to 1.8% p.a6
HK$8/US$1 per transaction for HK/US stock6
Citi Plus Live a Little More

Top 3 credit card features

"FlexiBill" Installment Program

Turn statements into
small payments
"Quick Cash" Installment Program

Instant cash to get things
done right away
"PayLite" Installment Program
"PayLite" Installment Program

Turn any big purchases
into small payments
"PayLite" Installment Program
"FlexiBill" Installment Program
Turn statements into
small payments
"Quick Cash" Installment Program
Instant cash to get things
done right away
"PayLite" Installment Program
Turn any big purchases
into small payments

Start enjoying the benefits of your card before it even arrives

Wait no more! Just activate your digital credit card using Citi Mobile® App once your application is approved, even before your physical card arrives, then shop in stores or online just as you would with a physical card.

Register Citi Mobile® App for new customers
Activate your digital credit card
Register Online Banking first for new customers
Remarks:
  • User ID should contain of alphabet, numeric and 1 of the 3 designated special characters (. @ _ )
  • User ID should not contain of Card Number.
  • User ID should not contain less than 6 characters or more than 50 characters.
  • User ID should not contain 3 or more consecutive characters and consecutive sequential characters
Remarks:
  • User ID should contain of alphabet, numeric and 1 of the 3 designated special characters (. @ _ )
  • User ID should not contain of Card Number.
  • User ID should not contain less than 6 characters or more than 50 characters.
  • User ID should not contain 3 or more consecutive characters and consecutive sequential characters
#Please note
You don't need to jot down the temporary CVV2.
You can logon to Citi Mobile® App and view the CVV2 whenever you want.
You can view the physical card details by following step 4-6 even if your physical card has been activated. Then you can make online purchases even the card is not around.

Citi Mobile® App Freedom to do more

Everything at a glance
Reset your ATM Pin
Activate a new card
Power features on demand
Secure your transaction
Pay Cards, Bills & Loans Easily

Get favourite rewards from every aspect of your life!

In just 10 minutes, you can get your digital card and embark on an unprecedented rewards journey!

Min. annual income HK$120,000

Age 18 or older

Submit Document

Please send copies of your supporting document here.

Remarks:

* The above promotions are subject to Citi The Club Credit Card - General Terms and Conditions and related Clubpoints Rebate Program Terms and Conditions. The percentages of rebates and values of Clubpoints (i.e. Basic Redemption Rate) are calculated based on Clubpoint conversion ratio when using "Spend Less with Clubpoint" function on the Club Shopping Platform and redeeming HKT and Club Shopping e-Cash Voucher (i.e. currently 5 Clubpoints to HK$1), which is subject to change without prior notice, in the sole discretion of Club HKT. Subject to the Terms and Conditions of i) The Club Membership Program and ii) Club Shopping. Citibank shall not in any way be responsible or liable for any matter or dealings under The Club.

# Terms and conditions exclusive for Citi Plus®, Citigold and Citigold Private Client who are Citi The Club Credit Card cardholder(s). Click here for Citigold and Citigold Private Client welcome offer terms and conditions, or click here for Citi Plus® welcome offer terms and conditions.

  1. Earn up to 4% rebate* in Clubpoints when spending on monthly auto-bill payment with 1O1O, csl, NETVIGATOR and Now TV. Earn up to 3% plus 1% rebate* in Clubpoints when spending on Club Shopping Platform (https://shop.theclub.com.hk/ or Club Shopping App). 1% rebate* in Clubpoints is subject to a cap of 500 Clubpoints for each Principal Cardholder's The Club Account per statement cycle.
  2. Earn up to 4% rebate* in Clubpoints when spending on Eligible Transactions with Citi The Club Credit Card at Designated Merchant, subject to a cap of 1,500 Clubpoints for each Principal Cardholder's The Club Account per statement cycle. Upon reaching the 1,500 limit, Cardholder can still enjoy 1% rebate* in Clubpoints on Eligible Transactions.
  3. Exclusive for new Citigold Private Client and Citigold clients with Citi The Club Credit Card. Applies to time deposit booked in branch. Please reach out to your Relationship Manager/Senior Banker to find out more.
  4. Applies to first 3 months to new Citigold and Citigold Private Client only.
  5. Applies to HK stock purchases for new stock clients that are Citigold and Citigold Private Client only.
  6. Applies to Citi Plus® client only.

Citi The Club Credit Card - General Terms and Conditions:

  1. Unless otherwise specified, these programs and offers apply to spending by Principal and Supplementary Cardholders (each “a Cardholder”) with Citi The Club Credit Card (“Eligible Card”) issued by Citibank (Hong Kong) Limited (“Citibank”).
  2. The Cardholder must be a member of “The Club Membership Program” (“The Club”) operated by Club HKT Limited (“Club HKT”), which provides a platform offering its members various benefits and services including: redemption of Clubpoints for designated goods and services, tailored marketing and management of members' The Club Accounts. Subject to Terms and Conditions of The Club Membership Program which is referred to in Clause 4 hereunder, current individual customers of qualifying services supplied by the companies within the HKT Group or the PCCW Group will be awarded with Clubpoints which are proportionate to the eligible spending for those qualifying services (see definition of “qualifying services” in Terms and Conditions of The Club) and Principal Cardholder will be awarded with Clubpoints for eligible transactions (“Eligible Transactions”, made by Principal Cardholder and (if any) Supplementary Cardholders, which is described further in “Citi The Club Credit Card Clubpoints Rebate Program” Terms & Conditions) by spending with the Eligible Card (collectively “Clubpoints Rebate”). Clubpoints are the only currency which can be used by members of The Club to exchange for benefits within The Club. At no time and under no circumstance could any Clubpoint be converted into cash.
  3. Upon submission of Card Application Form via any channels, Cardholders acknowledge and agree that Citibank shall provide to Club HKT and Club HKT shall use the relevant personal data of the Cardholders for The Club Membership application purpose. Club HKT may further contact Cardholders to confirm the details and/or to verify the data with the Cardholders by phone calls (if necessary). If the Cardholders are not yet The Club members or the data provided cannot be matched with the data on Club HKT's database, the Cardholders agree that Club HKT will create a new Membership ID for the Cardholders using the data obtained from Citibank and Cardholders agree that they have read, understood and accepted all the terms and conditions contained in the Terms and Conditions of The Club which is referred to in Clause 4 hereunder.
  4. Redemption of Clubpoints and all matters relating to The Club are subject to the Terms and Conditions of The Club which may be amended by Club HKT from time to time. For details, please visit https://www.theclub.com.hk/en/terms-and-conditions.html. Citibank shall not in any way be responsible or liable for any matters or dealings under The Club.
  5. Subject to Clauses 6 and 7 below, Citibank shall transfer the entitlement record of the amount of Clubpoints earned under the “Citi The Club Credit Card Clubpoints Rebate Program” to Club HKT to credit the Clubpoints to The Club Account accordingly. Citibank shall not be responsible or liable for any matter related to the products or services solely provided by The Club including the handling, usage or redemption of Clubpoints once the Clubpoints are credited in The Club Account.
  6. Clubpoints earned by both the Principal Cardholders and Supplementary Cardholders will be awarded and credited to The Club Account of the Principal Cardholders.
  7. Members of The Club are eligible for redemption of Clubpoints at The Club's Platform, which refers to the loyalty and e-commerce platform developed, operated, and maintained by Club HKT offering the sales and purchase of various products or services to consumers in Hong Kong, including Club HKT's mobile application(s) and website(s) (http://www.theclub.com.hk/; https://shop.theclub.com.hk/ or such other URL that may serve the same purpose from time to time).
  8. Cardholders are required to provide accurate The Club membership information including surname, given name, membership ID and any other information as may be required in the Eligible Card application form and thereafter from time to time or as required and to maintain a valid The Club Account at all relevant times in order to participate in this Clubpoints Program, and for the Clubpoints to be credited to Principal Cardholders' The Club Accounts. The Club Account must be owned by the Principal Cardholders. Subsequent change of The Club Account associated with their Eligible Card is not allowed unless in exceptional circumstances which will be determined by Citibank and Club HKT in their sole discretion. Cardholder must maintain valid Eligible Card accounts with a good credit record and The Club Account which must be in-force-valid as at the credit of the Clubpoints. In case there is any actual or suspected fraud / abuse, Citibank reserves the absolute right to charge the equivalent value of the Clubpoints awarded under these programs directly from the Eligible Card account without prior notice, forfeit the Cardholder's eligibility to be entitled to the offers, and/or suspend the Eligible Card account for investigation without prior notice.
  9. Availability of the Clubpoints is subject to offer or service availability, account status checking and final acceptance by Citibank and Club HKT's absolute discretion.
  10. Unless otherwise specified, all offers cannot be used in conjunction with other special promotions, discounts, or promotion coupons, nor be transferred or exchange for cash or other offers.
  11. Citibank shall not be responsible for any matters in relation to the provision of the products or services by Club HKT. Club HKT shall not be liable for any matters in relation to the provision of the products or services by Citibank. Club HKT is solely responsible for all obligations and liabilities relating to its products or services and all auxiliary services and Citibank is solely responsible for all obligations and liabilities relating to its products or services and all auxiliary services.
  12. Should any transaction in the monthly statement be cancelled or refunded for whatever reason, Clubpoints earned in respect to those transactions will be deducted or cancelled by Citibank and/or Club HKT.
  13. Citibank reserve the right to amend the Terms & Conditions without prior notice.
  14. All matters and disputes are subject to the final decision of Citibank and Club HKT.
  15. No person other than Cardholder, Citibank or Club HKT will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of these terms and conditions.
  16. These Terms and Conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
  17. In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

“Citi The Club Credit Card Clubpoints Rebate Program” Terms and Conditions:

  1. These terms and conditions shall be read in conjunction with the General Terms and Conditions. Citi The Club Credit Card Clubpoints Rebate Program (“Clubpoints Program”) applies to spending by the Principal and Supplementary Cardholder (each a “Cardholder”) with Citi The Club Credit Card (“Eligible Card”) issued by Citibank (Hong Kong) Limited (“Citibank”).
  2. This Clubpoints Program applies to “Eligible Transactions” made with Citi The Club Credit Card. Eligible Transactions refers to all local and overseas posted retail transactions as determined by Citibank from time to time but excludes all “Ineligible Transactions” referred to below.
  3. “Ineligible Transactions” are not eligible for Clubpoints include but not limited to, cash advances, fee and charges, withdrawal amount under the Balance Transfer Program, Cash Conversion Program and Quick Cash Installment Program, “FlexBill” Installment Program and “PayLite” Installment Program, payment to the Inland Revenue Department, casino transaction, online bill payment (except for recurring auto-bill payment i.e. direct debit authorization (“DDA”) of csl, 1O1O, Now TV, NETVIGATOR setup through Designated Service Merchants), transactions through Faster Payment System (FPS) Service, “Dynamic Currency Conversion transaction”, i.e. transaction with conversion from a foreign currency into Hong Kong Dollars involved at the point of the transaction, or unposted/ cancelled/ refunded/ falsified/ unauthorized transactions. Citibank may add to, or remove from, the list of “Ineligible Transactions” from time to time at its discretion. The decision of Citibank as to what constitutes an “Ineligible Transactions” shall be final and conclusive.
  4. Clubpoints earned cannot be converted into cash or Citi Rewards Points and are non-transferrable.
  5. “Designated Merchant” means the selected merchants(s) and the spending with the Eligible Card at these merchants is entitled to “Bonus Clubpoint Program” and is subject to change by Citibank from time to time.
  6. Clubpoints Rebate will be awarded to the corresponding Eligible Transactions posted. Cardholders can earn Clubpoints proportionate to the spending in each Eligible Transaction under the following categories:
    1. “Basic Clubpoint Program”: Cardholders will be awarded with 1 Clubpoint for every HK$20 spending. For Eligible Transactions made in foreign currency, Clubpoint awarded will be calculated based on the amount in Hong Kong Dollar after conversion posted. This Basic Clubpoint earnings ratio is equivalent to 1% of rebate* in Clubpoints. The promotion period of this offer is from March 7, 2022 to March 31, 2023, both dates inclusive.
    2. “Bonus Clubpoint Program”: Cardholders will be awarded with bonus 3 Clubpoints for every HK$20 spending of Eligible Transac- tions in selected Designated Merchants (with merchant code as defined by the Bank/ Card Association from time to time) as stated in https://www.citibank.com.hk/english/credit-cards/cititheclub/merchants.pdf, provided that transactions made with Designated Merchants through Alipay, PayPal, WeChat Pay or other third party payment methods will not be eligible for Bonus Clubpoint, unless otherwise specified. Including the Basic Clubpoint Program, the Bonus Clubpoint Program earnings ratio is equivalent to a total of up to 4% rebate* in Clubpoints. The rebate earned under this Bonus Clubpoint Program is subject to a maximum cap of 1,500 Clubpoints for each Eligible Card account per statement cycle. The promotion period of this offer is from April 1, 2022 to March 31, 2023, both dates inclusive, unless otherwise specified.
    3. “Clubpoint on Auto Bill Payment of csl, 1O1O, Now TV, NETVIGATOR”: Cardholders will be awarded with a total up to 4% rebate* in Clubpoints on their monthly auto-bill payment with csl, 1O1O, Now TV and NETVIGATOR, which consists of the 1% rebate* in Clubpoints earned from the Basic Clubpoints Program (i.e. 1 Clubpoint for every HK$20 eligible spending) and up to 3% rebate* in Clubpoints earned through The Club Membership Program. If cardholder cancels the auto-bill payment on csl, 1O1O, Now TV and/or NETVIGTAOR, the Cardholder will not be eligible for bonus rebate in Clubpoints. The promotion period of this offer is from April 1, 2022 to March 31, 2023, both dates inclusive.
    4. “Club Shopping Clubpoint”: Cardholders will be awarded with a total of 4% rebate* in Clubpoints for spending on Club Shopping Website (https://shop.theclub.com.hk/) or its mobile application, which consists of 1% rebate* in Clubpoints earned from the Basic Clubpoint Program, extra 1% rebate* in Clubpoints by Citibank, which is subject to a maximum cap of 500 Clubpoints for each Eligible Card account of the Principal Cardholder per statement cycle, and regular 2%* shop to earn Clubpoints earned through The Club Membership Program (subject to the terms and conditions of Club Shopping). The promotion period of this offer is from April 1, 2022 to March 31, 2023, both dates inclusive.
    5. Summary of Clubpoints Rebate Program:

      Type of Rebate

      Cap per Statement Cycle

      Fulfillment Period

      Promotion Period

      a) Basic Clubpoint Program:

      1% rebate in Clubpoints on all eligible accumulated spending
      I.e. 1 Clubpoint for every HK$20 accumulated spending

      N/A

      Within 7 business days after
      Eligible Transaction is posted

      Mar 7, 2022 -
      Mar 31, 2023

      b) Bonus Clubpoint Program:

      3% bonus rebate in Clubpoints on eligible accumulated spending in designated merchants
      I.e. 3 Clubpoint for every HK$20 accumulated spending

      1,500 Clubpoints (Worth HK$300*)

      Within 7 business days after
      Eligible Transaction is posted

      Apr 1, 2022 -
      Mar 31, 2023
      (unless otherwise specified)

      c) Clubpoint on Auto Bill Payment of csl, 1O1O, Now TV, NETVIGATOR:

      Up to 3% rebate in Clubpoints (Auto-bill Payment with csl, 1O1O, Now TV and/or NETVIGATOR) earned through The Club Membership Program

      N/A

      Refer to The Club's website
      for fulfillment details

      Apr 1, 2022 -
      Mar 31, 2023

      d) Club Shopping Clubpoint:

      1% extra rebate in Clubpoints on Club Shopping
      I.e. 1 Clubpoint for every HK$20 accumulated spending

      500 Clubpoints (worth HK$100*)

      Within 7 business days after
      Eligible Transaction is posted

      Apr 1, 2022 -
      Mar 31, 2023

      2% Shop to earn Clubpoints earned through The Club Membership Program
      I.e. 1 Clubpoint for every HK$10 spending per order

      N/A

      Refer to Club Shopping's
      Terms and Conditions
      for fulfillment details

      * Based on Clubpoint Conversion Ratio appearing on the “Spend Less with Clubpoint” function on the Club Shopping Platform and redemption of HKT and Club Shopping e-Cash Voucher, which is 5 Clubpoints = HK$1, as of the date of these Terms and Conditions. The relevant redemption rate is subject to changes from time to time without prior notice.

  7. The Clubpoints earned under Basic Clubpoint Program, Bonus Clubpoint Program and the extra 1% rebate on the Club Shopping spending will be credited to the corresponding The Club Account of the Principal Cardholder within 7 business days after the Eligible Transaction is posted, unless otherwise specified. Should there be any point adjustment on the Bonus Clubpoints Program, it will be adjusted within 2 months after Eligible Transaction is posted.
  8. The fulfillment of Clubpoints earned through The Club Membership Program is subject to Terms and Conditions of The Club Membership Program.
  9. The calculated Clubpoints Rebate amount by Citibank of each Eligible Transaction will be rounded to the nearest 2 decimal places. Any integer Clubpoints will be awarded to The Club Account of the Principal Cardholder, and the decimal places Club points will be awarded to The Club Account when accumulating to integer.
  10. Clubpoints awarded to be provided by Citibank from all Eligible Transactions made through Principal and Supplementary card under the same Eligible Card account will be credited into The Club Account of the Principal Cardholder.
  11. Clubpoints reversal will be applied for those Clubpoints to be provided by Citibank in the statement cycle when reversal transaction is posted which differ from the statement cycle of corresponding purchase transaction.
  12. The Clubpoints earned through Citi The Club Credit Card in each statement cycle will be shown in the credit card monthly statement.
  13. For Clubpoints earned through The Club Membership Program, please refer to The Club Membership Program Terms & Conditions for more details.
  14. To be eligible for this Clubpoints Rebate Program, Eligible Card account and The Club Account should be in force and valid, in good standing and in compliance with the conditions that may be imposed by Citibank and Club HKT respectively from time to time.
  15. Citibank and Club HKT reserve the right to terminate this Clubpoints Rebate Program or amend its terms and conditions at any time without prior notice including, but not limited to, the Clubpoints earning rate. In case of disputes, the decision of Citibank and Club HKT shall be final and binding.
  16. No person other than Cardholder, Citibank or Club HKT will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of these terms and conditions.
  17. In the event of any discrepancy between the English and Chinese version of these terms and conditions, the English version shall prevail.

"Pay with Clubpoints SMS Redemption Service" Terms and Conditions

  1. The Pay with Clubpoints SMS Redemption Service (the "Service") is only applicable to the principal cardholders ("Cardholders") of Citi The Club Credit Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Card").
  2. This Service is applicable to selected local transactions Cardholders made at designated local merchants or local merchant categories with Eligible Card ("Selected Transaction"). Local merchant categories are subject to the definition of Mastercard® Merchant Data Standards and the settings of the acquiring bank. Selected Transactions do not include withdrawal amount/loan amount under the Balance Transfer Program, Cash Conversion Program, "FlexiBill" Installment Program, "PayLite" Installment Program, "Quick Cash" Installment Program, payment to the Inland Revenue Department, casino transactions, payment made through Citi PayAll, unauthorized, fraudulent or abusive transactions, transfer or top-up transaction to certain e-wallet accounts (includes but not limited to PayMe, Alipay and WeChat Pay), and any other payment/transaction that Citibank may at its absolute discretion exclude from time to time. Citibank and The Club reserve the right to determine which purchases/payments/transfers/transactions qualify as eligible Selected Transactions.
  3. Once the Selected Transaction is made, Cardholders agree, accept and consent that Citibank will pass to Club HKT Limited ("The Club") Cardholders’ The Club membership ID that is linked with Cardholders’ Eligible Card for processing the Service.
  4. The Service is only applicable to Cardholders who can successfully receive theSMS communication relating to the Service from Citibank ("Eligible Cardholders").
  5. To enjoy this Service, Eligible Cardholders must click the redemption link provided in the SMS via their mobile phone number that has been registered with Citibank as per Citibank's last updated records within the valid period provided in the SMS, and select the amount to redeem with Clubpoints via the redemption microsite. The redemption link’s validity may vary, which shall be based on the final display on the redemption microsite each time when the redemption link is clicked.
  6. The redemption microsite will show Eligible Cardholder's then available Clubpoints of the corresponding The Club Account of Eligible Card for the Eligible Cardholder to select for redemption.
  7. The Service is subject to the Eligible Cardholder's mobile phone service provider ability to support the service, and the relevant terms and charges of such service provider.
  8. Eligible Cardholders may redeem Clubpoints up to a net amount of the Selected Transaction (rounded down without decimals) or the then available Clubpoints (whichever is lower). Eligible Cardholders must redeem a minimum amount, which is subject to the minimum Clubpoints required shown in the redemption microsite for each redemption.
  9. Once the redemption is confirmed by the Eligible Cardholder, the Eligible Cardholder agrees, accepts and consents that Citibank will pass the Eligible Cardholder’s The Club membership ID and the amount of Clubpoints redeemed (rounded up to the nearest integer) to The Club for The Club to deduct from the corresponding The Club Account of Eligible Card (“Redemption”). The statement credit redeemed from Clubpoints (“Statement Credit”, also referred to as “Credit” in other communications relating to the Service; for the avoidance of doubt, the terms “Statement Credit” and “Credit” have the same meanings when used in relation to the Service) will be posted to Eligible Cardholder's Eligible Card account within 7 days of Redemption by Citibank.
  10. Statement Credit will apply towards the Eligible Cardholder's Eligible Card statement balance, but not the minimum payment due. The required minimum or total payment due reflected on the current Eligible Card account statement must be paid pursuant to the terms of the Cardholder Agreement of the Eligible Card. Statement Credit cannot be withdrawn as cash advance, nor be transferred or exchanged for cash or other offers.
  11. Citibank does not guarantee the delivery, accuracy, or security of the contents of any SMS sent by Citibank to Eligible Cardholders. Eligible Cardholders must promptly update Citibank of any change to mobile phone number. Citibank shall not be liable to any Cardholder or anyone else for any losses or damages arising from the Service, including but not limited to, (a) non-delivery, delayed delivery, wrong delivery or partial delivery of any SMS; or (b) inaccurate contents of any SMS.
  12. Information relating to Clubpoints (including without limitation availability, accuracy, and the amount of Clubpoints available for redemptions) are provided and managed by The Club. Citibank and The Club do not guarantee, and will not be liable to any Cardholder or anyone else for, any Clubpoint information shown in the redemption microsite (including without limitation the availability or the accuracy of the amount of then available Clubpoints). Citibank and The Club shall not be liable to any Cardholder or anyone else for any losses or damages arising from any unauthorized redemptions or fraudulent or abusive redemptions.
  13. The redemption rate varies and may be changed by Citibank and The Club at their discretion from time to time. The exact redemption amount and Clubpoints required are based on the display on the redemption microsite at the time of Redemption.
  14. Any redemption using the Service cannot be cancelled, returned, exchanged or traded for cash nor eligible for other promotion.
  15. If Eligible Cardholder returns or cancels the Selected Transaction, any associated Statement Credit redeemed from Clubpoints will remain on Eligible Cardholder's Eligible Card account and the Clubpoints will not be returned.
  16. Citibank and The Club are not responsible for Eligible Cardholder's failure to submit and/or process any redemption, voluntarily or involuntarily, arising from (but not limited to) network disconnection, technical device malfunction or any delay, interruption or disruption of the system.
  17. Citibank and The Club reserve the right to suspend or terminate this Service or amend these terms and conditions at any time without prior notice.
  18. Citibank and The Club shall not be responsible for any matters in relation to the related products or services. The respective merchants are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
  19. Clubpoints are governed by the terms and conditions of The Club. For details, please visit https://www.theclub.com.hk/en/terms-and-conditions.html
  20. In the event of any dispute, the decision of Citibank and The Club shall be final and conclusive.
  21. In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

If you have not already opted in to receive direct marketing information via SMS from the bank, you may

  1. Log on to Citibank Online > “Services” > “My Profile” > “Use Of Personal Data”, and select “Yes” in the field of SMS; or
  2. Fill in and submit the opt-in form:
    Download and complete the form from https://www.citibank.com.hk/english/credit-cards/pay-with-points-redemption-pdf/form.pdf , and return the completed form to Citibank branch or mail to Citibank (Hong Kong) Limited - PO Box 20151 Hennessy Road Post Office HK.

Terms & Conditions of Free TravelCare Insurance

  1. Free TravelCare Insurance is valid for eligible travel Journey(s) between Apr 25, 2022 and Apr 24, 2023 (both dates inclusive) and only applies to the principal cardholders ("Cardholders") of Citi The Club Credit Card issued by Citibank (Hong Kong) Limited.
  2. For a Journey to be eligible for Free TravelCare insurance, Cardholders must have used his/her Citi The Club Credit Card to settle the payments for one or more of the following services: (1) the in/outward-bound travel tickets to/from Hong Kong; (2) the accommodation cost for the entire journey; (3) the tour package.

    In the event that the services mentioned in (1), (2) or (3) is/are redeemed by using points earned by the "Citi The Club Credit Card Clubpoints Rebate Program", any additional costs (including tax and fuel surcharge and any fees which are required to be paid according to any local requirement at the Cardholder's destination (if applicable)) must be settled by the Cardholders with his/her Citi The Club Credit Card.
  3. Cardholders will be entitled to Free TravelCare Insurance. Some highlights of benefits are as follows:
    Highlight of benefit items Maximum Limits (HK Dollars)
    Per Journey
    Per Insured Person Per Family
    Medical Expenses Benefit $500,000 $1,500,000
    Personal Accident Benefit $500,000 $1,500,000
    Baggage Benefit $10,000 $30,000
    Loss of Travel Documents Benefit $5,000 $15,000
    Cancellation Charges Benefit $10,000 $30,000
    Travel Delay Benefit $3,000 $9,000

    Insured Person : Principal Cardholder, or if under Family Plan includes his/her spouse and/or dependent child(ren) who travel outside Hong Kong on an insured Journey during the Period of Insurance:

    a) Principal Cardholder / Spouse : between 18 and 70 years old

    b) Dependent child(ren) : 23 years old or below and accompanied by either parent during insured journey.


    Family Plan :
    The maximum limits "Per Family" under the Table of Benefits which shall apply when the Principal Cardholder is traveling with his/her spouse and/or dependent child(ren) during any insured Journey.
  4. Cardholders shall submit claims to FWD General Insurance Company Limited ("FWD GI") and are required to provide valid proof of their eligibility at the time of making a claim, including but not limited to copies of document proof such as receipts showing that the requirement in clause 2 above has been fulfilled. Please refer to the Policy Provisions for detailed information on the claims procedure and required documentation.
  5. For details of major exclusions, please refer to the Policy Provisions.
  6. Citibank (Hong Kong) Limited is not the insurance underwriter of the TravelCare Insurance. TravelCare Insurance is underwritten by FWD GI, an authorized insurer regulated by the Insurance Authority of Hong Kong and authorised to carry on general insurance business in Hong Kong. FWD GI is solely responsible for all coverage and compensation. FWD GI is not a subsidiary or an affiliate of Citibank (Hong Kong) Limited or Citibank, N.A. or Citigroup Inc. TravelCare Insurance is one of the complimentary credit card feature of Citi The Club Credit Card and Citibank (Hong Kong) Limited shall not be responsible for any matters in relation to TravelCare Insurance. Unless otherwise specified, insurance products are not bank deposits or obligations of, guaranteed or insured by Citibank (Hong Kong) Limited, Citibank, N.A., Citigroup Inc. or any of their affiliates or subsidiaries, or by any local government agency.
  7. This Terms and Conditions is not a policy or a contract of insurance. The original policy is on file at the office of Citibank (Hong Kong) Limited. Final decisions will be made in accordance with the Policy Provisions, which are identical as those in the original policy. Please refer to the Policy Provisions for detailed information of TravelCare Insurance. For claims enquiry, please call FWD GI's Customer Services Hotline at 3123 3123. Citibank (Hong Kong) Limited and FWD GI reserve the right to make the final decision on all claims.
  8. In case of any discrepancies between the Chinese and English versions, the English version shall prevail.
Enjoy the welcome offer of 5,000 Clubpoints (worth HK$1,000) (Valid through August 31, 2022)